Bill Badger
Member
- Joined
- 28 Nov 2008
- Messages
- 284
I have a disputed claim with GWR.
Journey details as follows:
The scheduled journey was to depart Lewes 16.24, changing at Gatwick and Redhill arriving at Farnborough North at 18.43. In reality the journey to Redhill was fine but the GWR service from there was delayed and I didn't arrive in Farnborough North until 19.17; a delay of 34 minutes. I submitted a claim but it has been rejected.
The GWR compensation rules say the following:
Former First Great Western Link services
We’ll compensate you for 50% of the cost of your tickets if you're delayed by:
I would contend that my journey on GWR was scheduled to be 58 minutes (scheduled departure from Redhill 17.45) so should be eligible. However, i guess one interpretation of the above would be the time of the total journey from Lewes, which was more than an hour.
Any thoughts on whether this is worth pursuing would be appreciated.
Journey details as follows:
The scheduled journey was to depart Lewes 16.24, changing at Gatwick and Redhill arriving at Farnborough North at 18.43. In reality the journey to Redhill was fine but the GWR service from there was delayed and I didn't arrive in Farnborough North until 19.17; a delay of 34 minutes. I submitted a claim but it has been rejected.
The GWR compensation rules say the following:
Former First Great Western Link services
We’ll compensate you for 50% of the cost of your tickets if you're delayed by:
- 30 minutes on a rail journey of less than an hour
- 1 hour on a rail journey of over an hour
I would contend that my journey on GWR was scheduled to be 58 minutes (scheduled departure from Redhill 17.45) so should be eligible. However, i guess one interpretation of the above would be the time of the total journey from Lewes, which was more than an hour.
Any thoughts on whether this is worth pursuing would be appreciated.