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New timetable & enhanced compensation eligibility

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mailman

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I picked up the delay repay pamphlet from the train station yesterday to read what one can do for non-season ticket refunds and was disappointed to note that you can only apply for a refund if you are not a season ticket holder if you travelled 3 or more times a week.

Given I only travel twice a week down to London every week it was a bit disappointed to see that I wasn't eligible to be considered for a refund after the new time table chaos earlier in the year.

Anyone else been caught out by this? As I don't need to be in London every day getting a season ticket was over kill and didn't actually start to become economically more viable until I travelled 3 or more times a week in to London.
 
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snail

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So were you actually delayed or did you only have to revise your travel times? Delay Repay covers any delays from timetabled services, if the timetable itself is changed then you should have sufficient warning to travel at different times. The scheme isn't there to cover inconvenience from a timetable change, even a temporary one.
 
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mailman

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Both! Delayed AND had to revise travel times (because of the utter chaos that was the time table change).
 
M

mailman

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This is more about the fact that "casual" ticket holders only qualify for compensation IF they travelled three times a week during the qualifying period.
 
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snail said:
So were you actually delayed or did you only have to revise your travel times? Delay Repay covers any delays from timetabled services, if the timetable itself is changed then you should have sufficient warning to travel at different times. The scheme isn't there to cover inconvenience from a timetable change, even a temporary one.
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I think the thread title is wrong and this thread isn't about Delay Repay, but about the Enhanced compensation scheme.
 
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JB_B

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mailman said:
Both! Delayed AND had to revise travel times (because of the utter chaos that was the time table change).
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It certainly was chaos. Did you claim ordinary Delay Repay for the times you qualified?
 
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mailman

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No, as we were told to wait until everything had settled down and the trains were actually running on their advertised schedule.

Anyway, Ive been in touch with Thames Link/GNR or what ever the hell they call themselves for clarification on the rules. Ive also just seen that there is a new Rail Ombudsman so that becomes an option now as well.
 
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robbeech

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Do you have confirmation in writing (letter, email, tweet or whatever they’re called) that you should wait until it has settled?

If you WERE told that you should wait before claiming and you are NOW told that you are ineligible to claim as too much time has elapsed then this would be an excellent one for the Ombudsman to get their teeth into. Of course you should exhaust every direct avenue first.
 
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robbeech said:
Do you have confirmation in writing (letter, email, tweet or whatever they’re called) that you should wait until it has settled?

If you WERE told that you should wait before claiming and you are NOW told that you are ineligible to claim as too much time has elapsed then this would be an excellent one for the Ombudsman to get their teeth into. Of course you should exhaust every direct avenue first.
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The Ombudsman will not look at events before 26 November 2018

We can only resolve your complaint if the Service Provider is part of our service and if your complaint is about an incident that took place on or after 26 November 2018. You can find a list of Participating Service Providers on our website.
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mailman said:
No, as we were told to wait until everything had settled down and the trains were actually running on their advertised schedule.

Anyway, Ive been in touch with Thames Link/GNR or what ever the hell they call themselves for clarification on the rules. Ive also just seen that there is a new Rail Ombudsman so that becomes an option now as well.
Click to expand...

They didn’t tell people who had been delayed to wait. GTR might be lots of things, but one thing they have been pretty good at is processing normal delay repay claims during the shambles.

I qualified for enhanced compensation as I travelled more than 3 times for some of the relevant weeks. Submitted my claim on Sunday evening, confirmation email approving my claim was received on Monday!
 
717001

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Hadders said:
They didn’t tell people who had been delayed to wait. GTR might be lots of things, but one thing they have been pretty good at is processing normal delay repay claims during the shambles.

I qualified for enhanced compensation as I travelled more than 3 times for some of the relevant weeks. Submitted my claim on Sunday evening, confirmation email approving my claim was received on Monday!
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Agree - they were doing a lot of publicity for Delay Repay throughout. Claims for that have to be made within 28 days of the delay.
 
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