On Sunday, With a 16-25 railcard attached, all journeys in zone 1 and 2 except for one tube journey from zone 5 to zone 1, the total for the day was £7.65. How can this be right, when the cap for z1-2 is £4.60 and the z5-1 single journey is only £2.05 on its own? What should the total have been? And is the only way to get refund from Oyster still through the phone line? Thanks so much.
-
Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Overcharged with oyster?
- Thread starter boyaloud
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
ForTheLoveOf
Established Member
- Joined
- 7 Oct 2017
- Messages
- 6,416
Did you have a maximum fare charge at any point? I.e. failing to tap in, or tap out
swt_passenger
Veteran Member
- Joined
- 7 Apr 2010
- Messages
- 31,386
I don’t think PAYG and contactless work the same way. With PAYG that initial journey from zone 5 sets the cap for the day. Contactless works on the fly and can work out that a zone 1-2 cap + a single journey is cheaper, but PAYG doesn’t do that (yet).
I’m fairly sure but MikeWh can probably confirm.
I’m fairly sure but MikeWh can probably confirm.
Last edited:
That bit's the other way around. Oyster has to work on the fly and therefore is limited to tracking one cap, while Contactless can wait until the end of the day when the back-office servers have the time to do the more complex calculations for multiple zones and the weekly caps.
swt_passenger
Veteran Member
- Joined
- 7 Apr 2010
- Messages
- 31,386
Yes, I phrased that badly. I should have said contactless “communicates on the fly” but is worked out later. Oyster does it all on the card but sequentially, so cannot save up and recalculate later.
Last edited:
Cry, so there's no point calling them i take it. Glad I know the deifmitive answer as every time I go to London it still confuses me! I'll have to resort to bussing it to the nearest zone 2 tube / train station to where I am in zone 5 then, bit of a trek but worth it to save £3.05 when not in a rush. Thanks for all the replies everyone.
Just to add, if this was In reverse, so zone 1-2 all day, off peak, then one journey zone 1-5 at midnight, what would the cost then be? Thanks
The zone 1-2 cap plus the fare for the zone 1-5 journey. You can reduce it a little by getting off at a zone 2 or 2/3 station, touching out and in again and then completing the journey.
Surreytraveller
On Moderation
- Joined
- 21 Oct 2009
- Messages
- 2,810
I believe the way Oyster works, is if you reach a cap, but then do a journey outside that cap, the original cap is disregarded and will be charged more for your day's travel than you should be, unless you reach another more expensive cap that includes all the journeys you've now done.
- Status