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“Scotlands best ever railway”

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Northhighland

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In the same way that Abellio haven't determined the 3.1% increase in East Anglia, they are not responsible for the 2.8% increase here in Scotland.
You do know this, surely?
The 'UK' increase is set by Westminster and Holyrood mitigates this down to 2.8%.
You do know this as well, don't you?

As said above petty political posturing. We still have trains that have more passengers than seats, still have trains cancelled due to lack of crew.

The service is simply not being delivered as advertised. Instead of accepting this and communicating honestly and openly with the public we are still playing this “Scotland’s best Railway” charade.

Some honesty and humility is urgently needed.
 
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47271

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The subject of fare rises was discussed on Good Morning Scotland today, The Herald has now covered the piece.

It doesn't add much, a lot of it is the usual unsubstantiated drone about the privatised railway from the RMT and Labour, but Matheson does say that a fares freeze would cause a £58m hit to the taxpayer.

My reading of this is that, as well as the annual increase being a UK wide mechanism, the commercial elements of the franchise agreement will protect Abellio from being penalised in this way since it's such an obvious way of hitting an operator for poor service. In other words, Scottish Government could say that they'll postpone or cancel the increase but every taxpayer will meet the cost rather than the passengers.

So, we might not like it, but I think that's your answer.

https://www.heraldscotland.com/news...ruggles-unwelcome-admits-transport-secretary/

The Transport Secretary has conceded the recent rise in rail fares, brought in while ScotRail struggles with performance targets, is "unwelcome" for travellers.

Michael Matheson said while the performance of ScotRail operator Abellio is "not where it should be", passengers are still facing the prospect of price hikes for tickets each year.

Freezing train fares could cost the public purse an estimated £58 million, he added, warning that could have a "significant" impact on taxpayers.

Pressed on whether there will continue to be annual price hikes, Mr Matheson said: "That is how the whole of the fare structure within the UK for our rail system operates, on an annual basis with there being increases in January."

He was speaking the day after the average cost of train tickets in Scotland increased by 2.8% - although travellers on peak time services will see their journey costs rise 3.2%.

Transport Scotland defended the rise as being below the 3.1% average increase being faced by rail travellers in England and Wales.

But some opposition politicians and transport unions hit out, saying prices should be frozen because of ScotRail's performance problems.

Scottish Labour leader Richard Leonard tweeted: "Passengers shouldn't be forced to pay more to prop up the failed privatisation of our railways."
Mick Hogg, of the RMT union, said Scotland's train travellers are "sick to the back teeth of a rail service that is not working".

Speaking on BBC Radio Scotland's Good Morning Scotland programme, the union's regional officer said: "Passengers are getting ripped off with crowded trains, cancelled trains and not enough staff to run the trains.

"There should not be an increase in fares because passengers are getting a rotten service."

Mr Matheson told the same programme: "I recognise that the annual increase in rail fares is something which is something which is often unwelcome, particularly when we are going through a period when the rail franchise operator Abellio have not been performing to the levels which we expect.

"I do recognise that the performance we have with ScotRail at the present time is not where it should be, we have been very clear and are taking action on that matter.

"But I do recognise it is an unwelcome increase."

Just before Christmas, the Scottish Government ordered ScotRail bosses to improve performance levels.

A remedial notice issued on December 24 cited cancellations throughout November and December as having breached required performance targets.
The rail operator had introduced a new timetable earlier that month which was expected to improve the service.

However passengers faced a number of cancellations across the country, with staff training and infrastructure problems leading to significant disruption.

A response to the notice must be delivered within eight weeks, outlining how ScotRail will resolve the issues.
 

Highland37

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Leaving aside fair increases, what do you suggest the Scottish Government does to address your concerns?
 

Mingulay

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The subject of fare rises was discussed on Good Morning Scotland today, The Herald has now covered the piece.

It doesn't add much, a lot of it is the usual unsubstantiated drone about the privatised railway from the RMT and Labour, but Matheson does say that a fares freeze would cause a £58m hit to the taxpayer.

My reading of this is that, as well as the annual increase being a UK wide mechanism, the commercial elements of the franchise agreement will protect Abellio from being penalised in this way since it's such an obvious way of hitting an operator for poor service. In other words, Scottish Government could say that they'll postpone or cancel the increase but every taxpayer will meet the cost rather than the passengers.

So, we might not like it, but I think that's your answer.

https://www.heraldscotland.com/news...ruggles-unwelcome-admits-transport-secretary/


And why should the tax payer pay. If Abellio fail then it should be Abellio in Holland that make up the shortfall. Not the tax payer. Where is the private sector risk in this? If it’s good they keep the profits. It’s its poor they just have no penalty or walk away like slippery Souter ! Hardly a good contract. Furthermore a gesture of a delay in fairer increase is not asking for no increase this year. Again Scot Gov let Abellio off the hook.
 

Mingulay

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Leaving aside fair increases, what do you suggest the Scottish Government does to address your concerns?

It would be refreshing if unlikely that Transport Scotland take some blame on their shoulders. They chose Abellio. They approved the HST plans. They failed in due diligence. Can’t change that now. What can they do. ? Have a review of Transport Scotland to assess if the department has the right people and right skills to advise ministers on transport issues. Rail is not the only project going off the rails. Ferry order shambles. So accept some of the responsibility themselves. Not easy for politicians in Scotland and Westminster off all political colours.
 

GaryMcEwan

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Have the Scottish Government or Michael Matheson for that matter actually said what will happen at the end of the eight weeks if nothing has approved? Well here's an exclusive for you...Absolutely nothing, they'll get more reprieves and Scotrail will spin out the same lines about the 385s not being delivered in time and the RMT issues.

Has anyone actually highlighted to Scotrail that the 385s don't serve anywhere north of Central Scotland? For them to trot this line out while passengers up north get a rotten service is nothing short of a lie. I seen local stories of trains being cancelled at Broughty Ferry and yet again Scotrail gave the usual story of the cancellations being due to the 'late delivery' of the 385s. Do their media team actually know what trains serve which bits of the country?
 

Southsider

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Have the Scottish Government or Michael Matheson for that matter actually said what will happen at the end of the eight weeks if nothing has approved? Well here's an exclusive for you...Absolutely nothing, they'll get more reprieves and Scotrail will spin out the same lines about the 385s not being delivered in time and the RMT issues.

Has anyone actually highlighted to Scotrail that the 385s don't serve anywhere north of Central Scotland? For them to trot this line out while passengers up north get a rotten service is nothing short of a lie. I seen local stories of trains being cancelled at Broughty Ferry and yet again Scotrail gave the usual story of the cancellations being due to the 'late delivery' of the 385s. Do their media team actually know what trains serve which bits of the country?
Don't they need the 385s to displace stock to move north?
 

GaryMcEwan

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Don't they need the 385s to displace stock to move north?

If that's the case, then why not say that. It's all fair and well them saying the issues are caused by the late delivery of them. But if this is causing issues for other stock to be moved, then come out and say it. They seem to keeping spinning that BS line in the media, and people are no longer believing them.
 

mde

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This has been said several times on their twitter.
It's a frequent response regarding the Fife Circle LHCS - e.g. the 170s displaced elsewhere will be transferring.

The message does need to be carefully managed though, since, it will invariably pick up complaints about hand-me-down cascaded stock. It's the same with the 153s going onto the WHL - it's a welcome improvement (the first arrived at Brodies today), but, the message around it has to be carefully managed.

It may be worth others watching for the next meeting of the Rural Economy and Connectivity committee as they regularly grill Mr Hynes on performance.
 

Chrism20

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I think the HSTs will be causing as many problems as the 385s with displacing stock.

At the moment I’d imagine that any HST diagram that has one driver or guard throughout the day scheduled to operate the service and hasn’t been trained on the HSTs yet will result in a 170 being pulled from somewhere to cover the entire diagram and services like the Tayside and Angus stoppers are guaranteed to be prime candidates to be cancelled.

Until there is more 385s and more drivers & guards trained on HSTs I wouldn’t expect much of an improvement.
 

Mingulay

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I think the HSTs will be causing as many problems as the 385s with displacing stock.

At the moment I’d imagine that any HST diagram that has one driver or guard throughout the day scheduled to operate the service and hasn’t been trained on the HSTs yet will result in a 170 being pulled from somewhere to cover the entire diagram and services like the Tayside and Angus stoppers are guaranteed to be prime candidates to be cancelled.

Until there is more 385s and more drivers & guards trained on HSTs I wouldn’t expect much of an improvement.

Could it have been possible to train staff on LNER 125s in service in England and other operators well in advance. Guards could have shadowed colleagues on those services ? Rather than start training late in the day ?

The railway is not just the trains and timetables that are adhered to. It’s stations as well. So if it is to be Scotland’s best ever railway there is so much of the easy stuff they can do to make the passenger experience better. Last night as I waited for my Dunblane service at Stirling which given the reduction in direct services and early terminations due to late running that is now a more common occurrence ! The waiting room in Stirling station is a cold and dirty place. Last night. Remains of a salad on the floor. Seats with litter on them. Discarded McDonalds cups. Tissues strewn on the floor and a bicycle pump ! Now that’s the public at its worst True. But no bin in the waiting room. So what do you do ? It’s not a hard job to provide a bin and get the place cleaned 2 or 3 times a day for passengers delayed or waiting connection? Simple stuff. Trains are no better ! Scotland’s Dirtiest Railway ?
 

Failed Unit

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Watching this thread with interest

Looks like we are at the horrible half way house now where they are not ready. Maybe if they had decided to roll over the changes until May (but don’t know when that decision needed to be made) things would be better.

I am in the camp of the changes have actually forced some of the journeys I make onto the M9. I know it is mentioned often in this thread that you always get losers but any journey to Stirling and north is now in the car following the removal of the Linlithgow and Polmont stops from the Stirling service. Oh well at least I can go direct to Cumbernauld now. (Why I want to who knows). Progress forcing passengers onto the m9 by removing a service that has ran twice an hour for as long as I can remember. But yes. The loss of rail travel to 2 stations shouldn’t stop progress for the rest of Scotland.
 

Northhighland

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Could it have been possible to train staff on LNER 125s in service in England and other operators well in advance. Guards could have shadowed colleagues on those services ? Rather than start training late in the day ?

The railway is not just the trains and timetables that are adhered to. It’s stations as well. So if it is to be Scotland’s best ever railway there is so much of the easy stuff they can do to make the passenger experience better. Last night as I waited for my Dunblane service at Stirling which given the reduction in direct services and early terminations due to late running that is now a more common occurrence ! The waiting room in Stirling station is a cold and dirty place. Last night. Remains of a salad on the floor. Seats with litter on them. Discarded McDonalds cups. Tissues strewn on the floor and a bicycle pump ! Now that’s the public at its worst True. But no bin in the waiting room. So what do you do ? It’s not a hard job to provide a bin and get the place cleaned 2 or 3 times a day for passengers delayed or waiting connection? Simple stuff. Trains are no better ! Scotland’s Dirtiest Railway ?

Your point re Stirling is a very good one applicable to the whole scotrail experience. This requires the managers to focus on what works for the passenger. That is the point i keep making. Nothing will change until attitudes change. If consideration for passengers was at the heart of running Scotrail then this would happen as a matter of routine.

Until there is a fundamental change of attitude things wont improve.
 

Southsider

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I was reading in that worthy organ, The Largs and Millport News, that the three worst performing lines in Scotland in terms of punctuality are in central Scotland and have single line sections leading to the terminus. Obviously one is Largs, I'm guessing one is Milngavie but what is the other, East Kilbride? I suspect it's somewhere else as I'm not aware of EK being problematic in this respect.
 

Highland37

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Until there is a fundamental change of attitude things wont improve.

I'd agree with that and the slack given to Wabtec etc and other failing contractors (You ARE failing when you don't deliver on time and to budget) is part of the issue.

Scotrail management have been poor and the trains are dirty. The management of training and PR has been very poor. However, the biggest issues by far are the failure of Wabtec, mainly, and Hitachi to deliver the trains according to the schedule. Holes in the roof of a train that has spent 40 years being spayed by sea water aren't much of a surprise surely?
 

Deltic1961

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Silly question from someone not involved in the industry. Instead of refurbishing 125s, why did they not just order brand new trains instead?

Are the trains "owned" by the franchisees / government or just leased?

It seems from an outside point of view the whole way UK rail operates is horrendously complicated.
 

GaryMcEwan

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I was reading in that worthy organ, The Largs and Millport News, that the three worst performing lines in Scotland in terms of punctuality are in central Scotland and have single line sections leading to the terminus. Obviously one is Largs, I'm guessing one is Milngavie but what is the other, East Kilbride? I suspect it's somewhere else as I'm not aware of EK being problematic in this respect.

I wouldn't say Milngavie as such but more a case of Hyndland/Partick being the issue. If trains get stuck at either station, it not only ruins services on the Argyle Line, but also on the North Clyde Line. The punctuality there has been absolutely woeful recently.
 

Mingulay

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Your point re Stirling is a very good one applicable to the whole scotrail experience. This requires the managers to focus on what works for the passenger. That is the point i keep making. Nothing will change until attitudes change. If consideration for passengers was at the heart of running Scotrail then this would happen as a matter of routine.

Until there is a fundamental change of attitude things wont improve.

I mentioned before . Waverley Station. Our Flagship rail terminus in our nations capital . Main entrance to Princes street on Waverley steps , the first impression to visitors from around the world get of the city on arrival, or of the station environment from Princess st . The elegant glass and steel structure covering the steps , I don't think it has been cleaned since the day it was built, or certainly in the last 3 years . The glass roof is filthy and grimy . The steel supports are hanging with stoor , looks dreadful . I assume network rail responsible ? It sets the image of the station and the rail service your are likely to get. If I were the station manager I would cringe with embarrassment . It will take a bit of planning with the right equipment . My office building next to the station has a far larger glass roof . Takes two guys with long reach hose brushes to clean it in about 3 hours max , done every 3 months . The supports could be cleaned at night with a tower scaffold . If you use glass as a structural element it needs cleaning regularly . Haymarket station platform canopies are getting as bad . Open your eyes station managers!!
 

GaryMcEwan

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Waverley is managed by Network Rail so ultimately it would be up to them to invest in the station. On the other hand, Haymarket is managed by Scotrail. So I would imagine it would be up to Scotrail management to invest in Haymarket.
 

Mingulay

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Waverley is managed by Network Rail so ultimately it would be up to them to invest in the station. On the other hand, Haymarket is managed by Scotrail. So I would imagine it would be up to Scotrail management to invest in Haymarket.

Thanks for clarification.

Are we not led to believe they are as one alliance in Scotland ? Either way , they both fail the good housekeeping test in many stations . In doing so they undermine the Scotland's best ever railway aspiration . If you cant get the easy stuff like cleaning done right, or at all . What chance the complex stuff? It just says " we don't care "
 

Chrism20

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Could it have been possible to train staff on LNER 125s in service in England and other operators well in advance. Guards could have shadowed colleagues on those services ? Rather than start training late in the day ?

The railway is not just the trains and timetables that are adhered to. It’s stations as well. So if it is to be Scotland’s best ever railway there is so much of the easy stuff they can do to make the passenger experience better. Last night as I waited for my Dunblane service at Stirling which given the reduction in direct services and early terminations due to late running that is now a more common occurrence ! The waiting room in Stirling station is a cold and dirty place. Last night. Remains of a salad on the floor. Seats with litter on them. Discarded McDonalds cups. Tissues strewn on the floor and a bicycle pump ! Now that’s the public at its worst True. But no bin in the waiting room. So what do you do ? It’s not a hard job to provide a bin and get the place cleaned 2 or 3 times a day for passengers delayed or waiting connection? Simple stuff. Trains are no better ! Scotland’s Dirtiest Railway ?

Couple of possible issues with using LNER stock in service that I can think of.

firstly are the LNER & ScotRail rules for loading/despatch etc the same?

Secondly and this is the big one - staffing levels. If they had sent crew to train with LNER would we have been in the same situation then as we are at the moment? Also from reading the thread on the Northern issues from last May one of the biggest problems was that the crew being trained booked on at their normal times then passengered to the training and they would expect to be back at the correct time to book off thus leaving the actual time for training to be quite short. So in that respect (if the same applies) the method they are using may actually be the most productive one.

Also from what others at the ScotRail coalface have said there simply isn’t enough staff full stop which has exacerbated the issues. Realistically the compliment should be running at around 120% to cover holidays and training without using overtime. If my understanding of things are correct this doesn’t happen due to pension contributions amongst other things.

Doesn’t sound like much has changed in Stirling Station since I worked there circa 1997
 

Mingulay

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Couple of possible issues with using LNER stock in service that I can think of.

firstly are the LNER & ScotRail rules for loading/despatch etc the same?

Secondly and this is the big one - staffing levels. If they had sent crew to train with LNER would we have been in the same situation then as we are at the moment? Also from reading the thread on the Northern issues from last May one of the biggest problems was that the crew being trained booked on at their normal times then passengered to the training and they would expect to be back at the correct time to book off thus leaving the actual time for training to be quite short. So in that respect (if the same applies) the method they are using may actually be the most productive one.

Also from what others at the ScotRail coalface have said there simply isn’t enough staff full stop which has exacerbated the issues. Realistically the compliment should be running at around 120% to cover holidays and training without using overtime. If my understanding of things are correct this doesn’t happen due to pension contributions amongst other things.

Doesn’t sound like much has changed in Stirling Station since I worked there circa 1997


Thanks for answering my question.

Great shame on Stirling Station as its a classic station design largely intact and not so big that with a bit of effort could be so much better . With more passengers now compelled to use it for connections , they need to have a fresh look at what they need to do. . Clean it better , provide bins in waiting rooms . Staff dedicated to assist transfer passengers . Intelligent platform announcements to assist delayed , displaced passengers to best connecting service . Probably a bigger waiting room . Catering for longer hours and easy access to it . Platform 9 shelters as its the Alloa platform we all have to stand at for the connecting service for connections from Dunblane on some services . Large numbers standing in the open for 15 mins in the wet is just unacceptable . Clearly new timetable planners did not consider the implications for transfer passengers in the now discredited new timetable for Dunblane . Much of this is readily deliverable with the right attitude and management and station staff.
 

Northhighland

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I mentioned before . Waverley Station. Our Flagship rail terminus in our nations capital . Main entrance to Princes street on Waverley steps , the first impression to visitors from around the world get of the city on arrival, or of the station environment from Princess st . The elegant glass and steel structure covering the steps , I don't think it has been cleaned since the day it was built, or certainly in the last 3 years . The glass roof is filthy and grimy . The steel supports are hanging with stoor , looks dreadful . I assume network rail responsible ? It sets the image of the station and the rail service your are likely to get. If I were the station manager I would cringe with embarrassment . It will take a bit of planning with the right equipment . My office building next to the station has a far larger glass roof . Takes two guys with long reach hose brushes to clean it in about 3 hours max , done every 3 months . The supports could be cleaned at night with a tower scaffold . If you use glass as a structural element it needs cleaning regularly . Haymarket station platform canopies are getting as bad . Open your eyes station managers!!

Agreed, Waverley looks really tatty. Glasgow Queen Street is undergoing renovation fair enough you expect some disruption and an interim state. But what we have is pretty awful. A wee bit more thought a wee bit more information on what is coming and when, a kiosk to buy a paper and a bottle of water wouldn't have been hard to provide.

There is no focus on the customer experience. I have noted the 170's are getting really dirty inside, perhaps not enough time to clean them properly. Overall it gives a poor experience. These are fairly straightforward things to fix. If the focus is on the right things.
 

47271

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In theory the condition of trains and stations operated by Scotrail should be taken care of by SQUIRE, billed as the most rigorous inspection regime in the UK, it's all in this document:

https://www.transport.gov.scot/medi...e-services-schedules-agreement-cu-version.pdf

However, in May we had, I've only quoted the relevant section of the story:

https://www.bbc.co.uk/news/amp/uk-scotland-glasgow-west-44028975

It has now emerged ScotRail missed performance targets in 22 out of 34 areas in the first months of 2018.

The company said it would keep improving its level of service.

Transport Scotland measures ScotRail's performance through quarterly figures called the Service Quality Incentive Regime (Squire).

The Squire figures are linked to financial penalties for failing to meet benchmarks.

ScotRail previously claimed it had signed up to what it called the "toughest service quality regime in the UK" and that they were "not fines", as "the money gets put back into Scotland's railways".

The Scottish government confirmed that the firm had accumulated a record £1.6m in financial penalties over the last three months - nearly £400,000 more than in the previous three months.

'The company said it would keep improving its level of service.' - well, for sure that hasn't happened since last May.

In the case of Stirling waiting room, it looks like they'd rather take the risk of a penalty 'put back into Scotland's railways' than spend the time or money on keeping it clean in the first place.

All of which would be bad enough in itself, but don't forget that Abellio's also losing money on Scotrail anyway (£3.6m on the last set of annual figures, and that can only be getting worse at the moment with the level of chaos and confusion) so the chances of them finding a penny more for staff or cleaning is something that we may as well forget about.

Just as an aside, does anyone know if the 1809 Glasgow-Inverness still qualifies as an off peak service? They retimed it from 1811 in December but the restrictions still state an 1811 cutoff. It looks like they're pulling the same sneaky as they've done with the 0914 Perth-Glasgow?
 

DuncanS

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Oh well at least I can go direct to Cumbernauld now. (Why I want to who knows). Progress forcing passengers onto the m9 by removing a service that has ran twice an hour for as long as I can remember. But yes. The loss of rail travel to 2 stations shouldn’t stop progress for the rest of Scotland.

Eight people on the E-G via Cumbernauld train last week when I used it past Falkirk to Cumbernauld, 4 of whom were clearly tourists who had jumped on the first train to Glasgow that was showing at Edinburgh.

As for Stirling - the toilets are currently six of those box things you get at festivals sited on Platform 2 owing to "drainage" issues with the ones in the waiting room. Thanks but no thanks.

And the 1809 is now a peak service, which is annoying.
 

Deltic1961

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They need to ditch this whole peak vs off peak thing, it's just confusing. If they ran enough trains then it wouldn't matter, but of course it's about bringing in more money too.
 

cf111

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Agreed, Waverley looks really tatty. Glasgow Queen Street is undergoing renovation fair enough you expect some disruption and an interim state. But what we have is pretty awful. A wee bit more thought a wee bit more information on what is coming and when, a kiosk to buy a paper and a bottle of water wouldn't have been hard to provide.

There is no focus on the customer experience. I have noted the 170's are getting really dirty inside, perhaps not enough time to clean them properly. Overall it gives a poor experience. These are fairly straightforward things to fix. If the focus is on the right things.
Queen Street is a grim experience at the moment but there is a Scotrail refreshments stall where the George Square exit used to be and two(?) other wee coffee stalls on the concourse. I don't think any of them sell newspapers right enough. Maybe they have gone since I was there at the start of December, the layout seems to move every time I'm there!
 

Mingulay

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In theory the condition of trains and stations operated by Scotrail should be taken care of by SQUIRE, billed as the most rigorous inspection regime in the UK, it's all in this document:

https://www.transport.gov.scot/medi...e-services-schedules-agreement-cu-version.pdf

However, in May we had, I've only quoted the relevant section of the story:

https://www.bbc.co.uk/news/amp/uk-scotland-glasgow-west-44028975



'The company said it would keep improving its level of service.' - well, for sure that hasn't happened since last May.

In the case of Stirling waiting room, it looks like they'd rather take the risk of a penalty 'put back into Scotland's railways' than spend the time or money on keeping it clean in the first place.

All of which would be bad enough in itself, but don't forget that Abellio's also losing money on Scotrail anyway (£3.6m on the last set of annual figures, and that can only be getting worse at the moment with the level of chaos and confusion) so the chances of them finding a penny more for staff or cleaning is something that we may as well forget about.

Just as an aside, does anyone know if the 1809 Glasgow-Inverness still qualifies as an off peak service? They retimed it from 1811 in December but the restrictions still state an 1811 cutoff. It looks like they're pulling the same sneaky as they've done with the 0914 Perth-Glasgow?

It makes a mockery of the franchise agreement if they are simply ignoring it. Worse still transport Scotland are turning a blind eye. Who checks on the standard that is to be met? If transport Scotland are not policing the contract to the letter they have failed us as much as Abellio. No wonder things are bad if the transport Scotland acting on behalf of the passenger and country are not imposing it. It matters not if Abellio are losing thier shirt. They are grown ups. Keep fining them for every breach. The Dutch tax payer can pay . Transport Scotland seem to be as much of the problem as Abellio if there is not a determined regime of checking standards are met.

For now forget about Scotland’s best ever Railway. Scotland’s dirtiest ever railway. Tick!. Scotland’s worst ever franchise . Tick! Transport Scotland in the frame for next title if they don’t get on top of the terms of the contract and enforce every performance provision.

If Abellio are seen to be breaching the franchise agreement consistently they should be ineligible to bid for any more in the uk.
 

47271

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And the 1809 is now a peak service, which is annoying.
Okay, thanks. That's too much of a coincidence alongside the Perth 0914 case. They can say that you could wait for a later train from Perth in the morning, but what if you're travelling up the Highland Main Line in the evening and have no choice, they're basically forcing a doubling the price of the ticket by doing this? I know that they're making a loss but this is a funny way of trying to mitigate it.

They're definitely at it as well as being hapless. I think it's reached the stage where they need to be shown no mercy until such time as they're run out of town. I was ready to defend them as being unlucky until a few weeks ago, but there's just too many things now.
 
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