MDs at any of the big group op-cos must be under immense pressure to deliver results – the City is unforgiving. I suspect with Andrew Jarvis his focus is on managing the LEZ and the new fleet while maintaining profitability. The Glasgow operation has seriously underwhelmed over the last few years (from a passenger perspective), but it has been a rare financial success story within UK Bus. I’m an optimist by nature, so with new and refreshed fleet and decent branding being introduced, it’s just possible that a corner has been turned. But what they really need is help from the council in the shape of bus priorities and higher parking charges - can't see any party agreeing to hurt car-owners.
I think First opened the door on many projects and competition to other transport providers which over the years has doused Firsts profitability, I've read many a time that first tryed to go to big to soon, in glasgow namely Stagecoach on the Fastlink and McGills on Paisley Rd West, these may be relatively small issues as a whole but one's which, as I've said before, it should've been forseen and one which couldve made an impact to solidify First as the best.
No one really wants to take a ride on one of Firsts busted Eclipses on the 9 nor do many want to use the 38s, 60s or 41 from Easterhouse when the x19 is quicker and just as regular.
The only advantage the 9 has is operating later Into the night.
I assume just like the 9 Vs the 38 that if First wanted to they couldve competed on the x19 route?
Even Glasgow Airport doesn't seem bother to prioritised bus transport to Glasgow City centre on behalf of First, given that its Glasgow Airport has a deal with FiG you would think a higher level of ridership would be vastly sought after between both through dominent advertisement, comparing that with Edinburgh airport who has a dedicated ticket office etc for such a journey.
All these small problems have painted a very large picture of the problems that First are facing, I used to be optimistic but now I am just realistic, First are a slowly dying breed.