ForTheLoveOf
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You can be sure that it will be costing the TOC a lot less than that.
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An unsatisfactory start from the Rail Ombudsman
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Tetchytyke
Veteran Member
The Furniture Ombudsman charges its members £44 a case.
If RDG are paying half that I'll be astounded.
If RDG are paying half that I'll be astounded.
Kite159
Veteran Member
I've had a successful case with the new Ombudsman.
Start of December, when traveling from Hebden Bridge & Leeds, I got caught up in delays between Bradford Interchange & Leeds due to signalling problems when using a West Yorkshire Day Ranger (the one valid on both trains & buses). The delay was just over 35 minutes and was rejected as I had a "multimodal ticket" and could have caught a bus
No joy with Northern customer services so after 8 weeks I raised a claim with the ombudsman, and received an email today saying they (Northern) were sorry for incorrectly turning down my claim and they are going to send out a freebie day ticket. Which for me is better than the money back as it would have only been around a couple quid at most.
Start of December, when traveling from Hebden Bridge & Leeds, I got caught up in delays between Bradford Interchange & Leeds due to signalling problems when using a West Yorkshire Day Ranger (the one valid on both trains & buses). The delay was just over 35 minutes and was rejected as I had a "multimodal ticket" and could have caught a bus
No joy with Northern customer services so after 8 weeks I raised a claim with the ombudsman, and received an email today saying they (Northern) were sorry for incorrectly turning down my claim and they are going to send out a freebie day ticket. Which for me is better than the money back as it would have only been around a couple quid at most.
ForTheLoveOf
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Perhaps it's a mixed bag then...
Maybe they've been reading the first few posts of this thread and have learnt something about multi-modal tickets.
I’m not sure what to think.
It’s obviously excellent news that they’ve paid out but where does that leave people who have had this rejected?
Consistency is what the railway considers an expletive at the best of times so it’s almoat disappointing to see that there isn’t consistency here either (though the disappointment is on the negative claim of course).
I have given Northern some ‘advice’ on social media recently about multimodal tickets and have tagged the ombudsman in it more than once.
It’s obviously excellent news that they’ve paid out but where does that leave people who have had this rejected?
Consistency is what the railway considers an expletive at the best of times so it’s almoat disappointing to see that there isn’t consistency here either (though the disappointment is on the negative claim of course).
I have given Northern some ‘advice’ on social media recently about multimodal tickets and have tagged the ombudsman in it more than once.
gray1404
Established Member
The Railway Ombudsman not only needs to get decisions factually correct, based on fairness too but also consistently correct. Are we going to have a situation whereby it all depends what case worker you get as to if you get a correct or incorrect outcome. If this is the case then there is no point in having the Railway Ombudsman and might as well have kept Transport Focus.
Personally, in light of this information, which I thought was coming from a readily reliable source back when I read it first, I am rather dissappointed. I do not doubt that the two years or peparation was vital, but I would have thought that something as relatively basic as 'is this ticket eligible for compensation?' which should have a very simple and straigtforward answer, yes, would have been grasped by such a 'properly done' body.
I have to wonder, then, what the statistics and sampled 'reviews' of the cases will turn up in relation to this. If one case of legimitate compensation claim that has been declined has been reported on this forum, how many more have been taken to the Ombudsman?
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