By the time it is set up it will have taken around 2 years from first suggestion, which is around the time it was always going to need from a standing start, regardless of some of the pronouncements at the time made by people who do not actually have to plan and make these things work. Please do not confuse 'dragging their heels' with 'lets do it properly'. And just to repeat the key issue - the Ombudsman scheme is a voluntary one being funded by the industry.
Personally, in light of this information, which I thought was coming from a readily reliable source back when I read it first, I am rather dissappointed. I do not doubt that the two years or peparation was vital, but I would have thought that something as relatively basic as 'is this ticket eligible for compensation?' which should have a very simple and straigtforward answer, yes, would have been grasped by such a 'properly done' body.
I have to wonder, then, what the statistics and sampled 'reviews' of the cases will turn up in relation to this. If one case of legimitate compensation claim that has been declined has been reported on this forum, how many more have been taken to the Ombudsman?