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Abellio Online Assesment

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Colsta

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14 Feb 2019
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5
Thank you, I am defo going to go again. Looking at the answers and really thinking about it I think I’ve slipped up on two answers neither linked to customer service and rules and guidelines. So I think I know where I went wrong and I actually feel better about it. Knowing this is where I messed up possibly I think I defo know what they are after. So next time a bit of fine tining I reckon I’ll do this next time shame I’ve only just realised !!!

Just been catching up on the convo, missed out on a few days worth of chat on here, really gutted for you about the result. Think we can all relate to how you feel as the online assessments sometimes seem so random with there choices of scenario, and each TOC seems to have their own preferred answers too.
 
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Slinky252

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29 Aug 2018
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Just been catching up on the convo, missed out on a few days worth of chat on here, really gutted for you about the result. Think we can all relate to how you feel as the online assessments sometimes seem so random with there choices of scenario, and each TOC seems to have their own preferred answers too.
Thanks mate, first one I have ever done and looking at it I could make certain changes but the examples are very close. Think I’ve learnt after speaking with mates where I have gone wrong, but even then thoughts were divided. But I think I’ll be ready hopefully for next recruitment drive which will probably be next year now ?. I hope for the rest of you it is good news and good luck to you all !!!
 

andyccfc

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12 Sep 2018
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98
Still weird how one has heard and no others have as of yet. On here at least anyway...
 

TTD85

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8 Jan 2019
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76
Ok I won’t waste my time
Don’t think I was being funny. I have an application in for another TOC. Similar situation where I had a SJT to complete. I still don’t know if I’ve got any further in the process and that was on 3rd December.
 
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I imagine having not heard any news is a good thing, although I will entirely admit that the waiting game is not enjoyable.

But from reading others experiences, the actual process to the end goal could theoretically be many months.
 

abacus614

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13 Feb 2019
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Don’t think I was being funny. I have an application in for another TOC. Similar situation where I had a SJT to complete. I still don’t know if I’ve got any further in the process and that was on 3rd December.

No mate I get that these things take a time although as andyccfc has mentioned, others have received their results already. Albeit it has been bad news for them, so in light of that I’ll remain positive.
 

Mundinho

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24 May 2018
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I think the sjts are marked automatically as the rejects are sent the next day - therefore if you havent received one you have passed that. They will now physically look at the applications to do the all important sift
 

abacus614

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13 Feb 2019
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I think the sjts are marked automatically as the rejects are sent the next day - therefore if you havent received one you have passed that. They will now physically look at the applications to do the all important sift
Thanks for the heads up. Feel a bit better about it now.
 

Slinky252

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29 Aug 2018
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Guys just wanted to ask a couple of questions regards the assessment we had to do. I wondered what your thoughts were on the following. Two of the situations we were given were one With regards to a very technical message from the signaller and the other was regards to two guys arguing about a faster route. Can you tell me your responses regarding those two situations. I answered adjust the message for the customers to understand , and for the other, I put be open with the customers. I feel these maybe the two I got incorrect. Should I have sent the two arguing to the information office and the other, should I have told the customers waiting on the train exactly what the signaller said and kept the customers fully updated. I know at the end of the day people do see situations differently so just asking your thoughts on these two please.
 

abacus614

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13 Feb 2019
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Guys just wanted to ask a couple of questions regards the assessment we had to do. I wondered what your thoughts were on the following. Two of the situations we were given were one With regards to a very technical message from the signaller and the other was regards to two guys arguing about a faster route. Can you tell me your responses regarding those two situations. I answered adjust the message for the customers to understand , and for the other, I put be open with the customers. I feel these maybe the two I got incorrect. Should I have sent the two arguing to the information office and the other, should I have told the customers waiting on the train exactly what the signaller said and kept the customers fully updated. I know at the end of the day people do see situations differently so just asking your thoughts on these two please.

I’m a spark by trade although I’m heavily involved in sophisticated electricionxs which often go wrong. When I comes to liasing with the client/customer I have learnt adapt the technicalities into something they can understand. There’s no point in going into detail as they just wouldn’t understand. So I answered that question the same as you. At the end of the day they just need to know the situation is in hand and will be resolved asap.

The two that were arguing I sent to the ticket office. The way I see it, it’s likely staff in the ticket office will have a far better understanding ouf the routes and the timetables available on that day, rather than yourself as the driver.

Hope that helps.
 
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I on the other hand chose the answer of being honest with the customers, I didn’t see a need to pass the buck and send them to the ticket office, as I recall it stated that I was aware the customer was incorrect as such I deemed it unnecessary to send them.

I also picked the option of explaining the situation in a non-technical manner, I believe this is important for anyone communicating in a technical environment.
 

Slinky252

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29 Aug 2018
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I’m a spark by trade although I’m heavily involved in sophisticated electricionxs which often go wrong. When I comes to liasing with the client/customer I have learnt adapt the technicalities into something they can understand. There’s no point in going into detail as they just wouldn’t understand. So I answered that question the same as you. At the end of the day they just need to know the situation is in hand and will be resolved asap.

The two that were arguing I sent to the ticket office. The way I see it, it’s likely staff in the ticket office will have a far better understanding ouf the routes and the timetables available on that day, rather than yourself as the driver.
I’m a spark by trade although I’m heavily involved in sophisticated electricionxs which often go wrong. When I comes to liasing with the client/customer I have learnt adapt the technicalities into something they can understand. There’s no point in going into detail as they just wouldn’t understand. So I answered that question the same as you. At the end of the day they just need to know the situation is in hand and will be resolved asap.

The two that were arguing I sent to the ticket office. The way I see it, it’s likely staff in the ticket office will have a far better understanding ouf the routes and the timetables available on that day, rather than yourself as the driver.

Hope that helps.

Hope that helps
Thank you mate just getting your point of view helps me I’ve never done one before.
 

Slinky252

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Joined
29 Aug 2018
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79
I on the other hand chose the answer of being honest with the customers, I didn’t see a need to pass the buck and send them to the ticket office, as I recall it stated that I was aware the customer was incorrect as such I deemed it unnecessary to send them.

I also picked the option of explaining the situation in a non-technical manner, I believe this is important for anyone communicating in a technical environment.
thank you also
 

abacus614

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13 Feb 2019
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I on the other hand chose the answer of being honest with the customers, I didn’t see a need to pass the buck and send them to the ticket office, as I recall it stated that I was aware the customer was incorrect as such I deemed it unnecessary to send them.

I also picked the option of explaining the situation in a non-technical manner, I believe this is important for anyone communicating in a technical environment.

I wouldn’t see that as passing the book. It’s all about the customer receiving the correct information first time round. As a driver and considering the situation I doubt you would be in a position to do that.

You wouldnt ask an electrician to fix a leak, you’d ask a plumber. I think sometimes others are in a better position to answer the question your being asked and provide a definitive answer. But that is just my opinion. How would you know if there’s an issue somewhere thats having a knock on effect with another service? Just because you know the answer to their question, doesn’t necessarily mean it’s the best option for them on the day. But as previously mentioned that’s my opinion.
 
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Wba0986

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21 Feb 2019
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148
I've not heard anything yet so it's still good news until we hear otherwise.
 

Wba0986

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21 Feb 2019
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148
Just received my email stating I've passed the sjt and will now go through the sift and should hear back in 12 weeks.
 

abacus614

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13 Feb 2019
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93
Email received this afternoon. Passed assement and onto the next stage. I’ll post a more deatailed post later.
 

mumrar

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26 Sep 2008
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I'm the same, got the email saying about meeting the standard for SJT. I've got a full set of enhanced test passes with mechanical and MMI, so let's see what that means for the next phase.

It did say the wait may be up to 12 weeks!!! Blimey
 

Coach Carter

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21 Sep 2018
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227
Think this is going to be a rather slow burner. If you check out the frequently asked question attachment it gives you some likely time scales for there over all process.
Well done on the passes people
 

EGL1

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Joined
15 Feb 2019
Messages
21
I got the same. I knew rail recruitment was a lengthy process but another three month wait now for the sift!! christ o_Oo_O

j
 

Dante

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27 Jul 2018
Messages
78
You would have thought the sift would come first but who knows??

Not really. Allowing the online assessment system to take out the first bunch of people that didn't meet the set criteria of responses is much easier and less time consuming than them sitting down and looking at everyone's applications in person and culling people.
 
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