Why do some TMs ignore the fact a train is late? I know they may not be aware of the reason but sometimes they don't even make an announcement acknowledging the service is even late. It won't make the train any quicker but I do find it frustrating.
I’ve never seen any real evidence that that isn’t true to be fair....InterCity East Coast in all its incarnations has long seemed to believe that if you don't acknowledge a delay then it isn't happening.
Why do some TMs ignore the fact a train is late? I know they may not be aware of the reason but sometimes they don't even make an announcement acknowledging the service is even late. It won't make the train any quicker but I do find it frustrating.
Not to mention when they do acknowledge the train is late, getting the length of time it is late wrong by a sizeable margin ! [ 10 mins instead of the actual 18 in a recent example ]
Why does this frustrate you?Why do some TMs ignore the fact a train is late? I know they may not be aware of the reason but sometimes they don't even make an announcement acknowledging the service is even late. It won't make the train any quicker but I do find it frustrating.
I've recently traveled on a couple of Southern (GTR) services that were more than 15 minutes late into London Victoria, each time as we left Clapham Junction the guard/train manager came on the tannoy, they apologised for the delay, gave a brief explanation of why (signalling/trespasser/one under) and reminder passengers to claim for delay repay, followed by the passenger info screen showing a message with the website address!
I'm guessing when GTR were given the contract, it had a number of requirements to make passengers aware of their rights, rather than just assume they knew what they were entitled to!
Is that reply worth a ?Why does this frustrate you?
You already know it's late. What will the guard announcing it's late change?
I was mildly surprised, that was all, maybe actually slightly impressed, hey if this represents the future then I'm more than happy for it to continueAll direct awards and new agreement include a requirement for crew (where provided) to make delay repay announcements if their own train is going to make the threshold or if they are likely to miss a popular less frequent connection despite being below the threshold, if that makes sense.
Why does this frustrate you?
You already know it's late. What will the guard announcing it's late change?
Dude, there’s people dying....Your post provides a total contrast to the Keith Williams review focus on putting the passenger first. You seem to think it doesn't matter at all that the train is late and the operator is failing to deliver the service as advertised, that it's unnecessary to acknowledge that some passengers may be inconvenienced because they won't make planned connections, and that the passengers are fundamentally unimportant. No, making an announcement won't change the fact that the train is late, the delay may not be the fault of the train crew, and there may be very little they can do about the situation, but it would help to show that the staff on that train recognise that something is going wrong and that it shouldn't have.
Are you in favour of renationalisation, by any chance?
Dude, there’s people dying....
I've recently traveled on a couple of Southern (GTR) services that were more than 15 minutes late into London Victoria, each time as we left Clapham Junction the guard/train manager came on the tannoy, they apologised for the delay, gave a brief explanation of why (signalling/trespasser/one under) and reminder passengers to claim for delay repay, followed by the passenger info screen showing a message with the website address!
I'm guessing when GTR were given the contract, it had a number of requirements to make passengers aware of their rights, rather than just assume they knew what they were entitled to!
No I meant tannoy just to annoy the anally retentive people who pick up on very small details, that other wouldn't give two hoots about
I don't have enough information to decide whether nationalisation would be better or not.You seem to think it doesn't matter at all that the train is late and the operator is failing to deliver the service as advertised, that it's unnecessary to acknowledge that some passengers may be inconvenienced because they won't make planned connections, and that the passengers are fundamentally unimportant.
Are you in favour of renationalisation, by any chance?
Spot onI don't have enough information to decide whether nationalisation would be better or not.
Where did I say it doesn't matter that the train was running late?
That's right, no where. You've fallen in the trap of assumption because I don't share the same opinion as you.
What I am more interested in, is the reasons why an empty apology that isn't meant (by the guard) (perhaps even saying sorry for something that isn't their fault), means so much to some people.
What would it honestly change?
Would it change the persons mood?
Would it change the opinion of the company?
Would they forgive the TOC for running a train late?
Because if you get an apology every day (like some people on Northern or Southern may hear!), after 100 days, do you think it'll have the same effect?
I don't understand, hence my question.
It's not great the train runs late, but I accept things happen.
My wifi went all strange last night.
The Chinese was a little late delivering.
The doctors were running late for my appointment.
Someone cut me up on the road.
I bought some nice cola for £1.75. The next day it was £1.35.
I accept these things are just part of life - I don't demmand an apology from anyone for them because someone saying sorry isn't going to change the fact it's happened / my mood / my opinion of the company...
I get the feeling that most people think the company saying sorry will somehow give them some sort of power over the company. This isn't right.
Trying to hoover up the pedants?No I meant tannoy just to annoy the anally retentive people who pick up on very small details, that other wouldn't give two hoots about
On that basis no-one would ever apologise for anything, whether their fault or not. No matter how badly they'd mistreated you, their response would be "tough s**t, things happen, I'm going to ignore your feelings". Fortunately most people don't work that way.What I am more interested in, is the reasons why an empty apology that isn't meant (by the guard) (perhaps even saying sorry for something that isn't their fault), means so much to some people.
What would it honestly change?
Would it change the persons mood?
Would it change the opinion of the company?
Would they forgive the TOC for running a train late?
Because if you get an apology every day (like some people on Northern or Southern may hear!), after 100 days, do you think it'll have the same effect?
I don't understand, hence my question.
It's not great the train runs late, but I accept things happen.
My wifi went all strange last night.
The Chinese was a little late delivering.
The doctors were running late for my appointment.
Someone cut me up on the road.
I bought some nice cola for £1.75. The next day it was £1.35.
I accept these things are just part of life - I don't demmand an apology from anyone for them because someone saying sorry isn't going to change the fact it's happened / my mood / my opinion of the company...
I get the feeling that most people think the company saying sorry will somehow give them some sort of power over the company. This isn't right.
Trying to hoover up the pedants?
I think that was the point he was making....!I think you mean vacuum cleaner
On that basis no-one would ever apologise for anything, whether their fault or not. No matter how badly they'd mistreated you, their response would be "tough s**t, things happen, I'm going to ignore your feelings". Fortunately most people don't work that way.