Collecting pre paid tickets from TVM when station not listed

Just tried booking some tickets online for a split journey tomorrow, when I get to the list of stations available my local unmanned station is not listed, (I am aware I can collect them from any TVM, not necessarily the one I selected),even though there is a TVM, I even tried booking on Northern's website, (they manage the station), that doesn't list my station either. The machine does have a "collect pre-paid tickets" option.
As I will have to select a different station than my start point could this cause me any problems if, for instance I can't get my tickets from the machine for whatever reason?

No this doesn’t affect your ability to collect tickets. The absence of a station that you know has ticket collection facilities may be down to one of two reasons though:
1. The facility is new at your station, and the list hasn’t been updated.
2. The tvm is out of order (or for some reason the ticket collection part is not working) and the list has been updated to reflect that. It’s a list that gets updated (or can be updated) every day.

alistairlees said:

No this doesn’t affect your ability to collect tickets. The absence of a station that you know has ticket collection facilities may be down to one of two reasons though:
1. The facility is new at your station, and the list hasn’t been updated.
2. The tvm is out of order (or for some reason the ticket collection part is not working) and the list has been updated to reflect that. It’s a list that gets updated (or can be updated) every day.

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Thanks for that, the machine has been in place several months now and suspected the list hadn't been updated, typical Northern I suppose.

beeza1 said:

Thanks for that, the machine has been in place several months now and suspected the list hadn't been updated, typical Northern I suppose.

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There is a third possibility - the central list has been updated but the retailer you are using is not using an up to date version. So it may not be the fault of the TOC. Which station and which retailer are you using?

alistairlees said:

There is a third possibility - the central list has been updated but the retailer you are using is not using an up to date version. So it may not be the fault of the TOC. Which station and which retailer are you using?

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It's a Northern managed station and I was trying to book the tickets on Northern's own website.