Shows tickets from Inverness to Edinburgh Airport Bus/Tram routed via the bus link (which goes from Inverkeithing) but with reservations beyond Inverkeithing, as far as Edinburgh Gateway (where trams go from)
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Routeing Issue?
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alistairlees
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Reservations don’t match ticket route...
alistairlees
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Where did you buy these?
I didn't. I came across them whilst patrolling my train. As the passengers had plenty time to connect with their flight I advised them to interchange at Inverkeithing to catch the 747 bus - as per the routeing on their ticket. I also gave them the option to remain on my train to Edinburgh Gateway - as per their booking.
However, my point & question is this: who authorises onward travel via a third party with an incorrectly routed ticket? Does, in this case, Edinburgh Trams have an obligation to allow travel?.....
As an aside: a separate point but ScotRail offers a 'Kid for a Quid' fare at £1. Surely this in conjunction with a separate booking for the bus or tram would have been a better deal than the through child ticket?.....
alistairlees
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True, though that would require a split ticket for the child but not the adult. I don't think Kids for a Quid can be sold with a different destination from the parent ticket. They should all have an identical origin and destination (I think).
alistairlees
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I think Edinburgh Trams should charge the passengers for travel if they go on the Tram; after all, Edinburgh Trams is not getting any revenue from the tickets. The passengers should then seek to get their money back from the retailer. If the rail data is incorrect (perhaps all it specifies in the data is "via Inverkeithing" - I haven't checked), then the retailer should get its money back from the TOC!. Of course, the retailer and the TOC may be one and the same.
IMO they are under no obligation - the routing on the ticket is clear.
Of course, had they not followed your sound advice, they might now be complaining to Scotrail and asking for their tram fares to be refunded on the basis that they travelled through to Gateway in line with their reservations
OT: curiously, an offpeak return is cheaper via the tram (route Transport for Edinburgh), other fares are slightly more expensive.
cornishjohn
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Where is the TICKET incorrectly routed? Or is Inverness/Inverkeithing/747 not a valid route? The reservation beyond Inverkeithing is pointless, but the ticket quite clearly says where to get the bus to me. Furthermore, these are anytime tickets not savers, so there is no requirement to have the reservation voucher to hand to validate the travel.
Did the passengers have an itinerary too?
Paul Kelly
Verified Rep - BR Fares
This route restriction (01003 JET747 EDI BUS) is very poorly coded in the electronic data. All it says is that the journey must go via Inverkeithing. According to the timetable data it's 10 minutes quicker to continue past Inverkeithing and get the tram from Edinburgh Gateway, so that is what journey planners are coming up with.
The obvious way to make it work properly would be to put in some records into the electronic data to say that the journey must involve a bus leg and must not involve any "Metro" legs (which is what the tram is encoded as).
The obvious way to make it work properly would be to put in some records into the electronic data to say that the journey must involve a bus leg and must not involve any "Metro" legs (which is what the tram is encoded as).
alistairlees
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Retailer gets refunded by ScotRail then, for the additional costs incurred if it has to compensate the customer for having to pay extra to go via the tram.
Thanks for the explanation, the peculiar combination of tickets and reservations makes perfect sense on that basis.
Agreed.
Good point. This however throws up the scenario where there are express services that pass through, but do not call at Inverkeithing, that link up with the service 100 airport bus from Haymarket.
Airport fares are very complex at present. For passengers comin from the west the timétable routes you via Edinburgh Park but the fare is based on that to Edinburgh Gateway.
Paul Kelly
Verified Rep - BR Fares
Are the fares routed "JET747 EDI BUS" only available from stations to the north of Inverkeithing? In which case, adding Dalmeny as a "NOT" station to the electronic version of the route restriction should work even better. (Dalmeny Junction is a mandatory timing point for all trains and trains that pass it are treated automatically as passing through Dalmeny for journey planning purposes.)
AFAIAA no.
However, there is no real reason for passengers from the south travelling through, & in most cases actually stopping at, Edinburgh Gateway to get to Inverkeithing for a bus back to the airport. So if your proposed routeing realignment was to be implemented I doubt many people would be inconvenienced.
Certain passengers do purchase this fare in error especially if there is not an open return via TfE but is via Inverkeithing 747 bus.
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