Contactless Payments On Board Buses

61653 HTAFC · 19 Apr 2019

Bungle965 said:
Yorkshire Tiger has started accepting contactless payments, replacing their old machines with Ticketer.
Sam

Yet "proper" Arriva in Yorkshire still has the machines that don't take contactless, and even take a good while to read MCards... I'm running out of small-talk for drivers while the machine wheezes into action!

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Bungle965 · 19 Apr 2019

61653 HTAFC said:
Yet "proper" Arriva in Yorkshire still has the machines that don't take contactless, and even take a good while to read MCards... I'm running out of small-talk for drivers while the machine wheezes into action!

It's normally the other way around with the proper Arriva getting the decent stuff, with Yorkshire Tiger getting cast offs!
Sam

SCH117X · 19 Apr 2019

Aictos said:
The only drawback with Centrebus is their smartcard no longer works with the new ticketing machines so one step forward and two steps back

Transdev had similar problem in that their 12 journey tickets, in Harrogate at least, did not initially work; the holders IME benefitted from free travel which probably caused a big jump in the amount of 12 journey tickets being sold 8-)

Re Yorkshire Tiger, probably the reason they have them in advance of Arriva is because YT work the services to Leeds Beadfird Airport

61653 HTAFC · 19 Apr 2019

Funnily enough I've just used Arriva Yorkshire's 126 and found that the buses on that route now have the same ticket machines as Tiger. I did ask the driver if they had a cap (at DayRider prices) but apparently they don't, so I'll stick with the MCard for now.

40145 Panther · 1 May 2019

On Monday, South Pennine Community Transport have introduced contactless payments on their buses. This of course is mentioned on their website and on my blog.

East74 · 2 May 2019

Beestons of Hadleigh, Suffolk, now have new ticket machines and have posted on Twitter that they are planning to roll out contactless during the summer.

Bungle965 · 2 May 2019

40145 Panther said:
On Monday, South Pennine Community Transport have introduced contactless payments on their buses. This of course is mentioned on their website and on my blog.

For a small organisation like themselves that's an excellent move.
Sam

ag51ruk · 18 May 2019

Wellglade are rolling out touch on - touch off contactless payment (with daily and 28 day capping) to Kinch and Trent Barton services by the autumn, using Ticketer equipment that has been trialled on the Skylink Derby service for the past few months

https://www.trentbarton.co.uk/news-and-media/our-news/article/trentbartoncontactless

omnicity4659 · 20 May 2019

Arctic Troll said:
That explains why Arriva NE are bringing in new machines even though we've had contactless up here for 18 months.

Are Arriva going to keep the yellow pads or just going to stick with the scanner built into the Ticketer machine?

Arriva and Go do too. Useful, I think, but YMMV.

Arriva NE is now fully on Ticketer, yellow pods were for the old Wayfarer machines and have been removed.

Card receipts are now on the ticket itself on Arriva, as per previously with the Wayfarer arrangement.

radamfi · 20 May 2019

ag51ruk said:
Wellglade are rolling out touch on - touch off contactless payment (with daily and 28 day capping) to Kinch and Trent Barton services by the autumn, using Ticketer equipment that has been trialled on the Skylink Derby service for the past few months

https://www.trentbarton.co.uk/news-and-media/our-news/article/trentbartoncontactless

Just like with touch on touch off smartcards, they show up the gross incompetence of the rest of the UK bus industry. Trent Barton introduced their Mango smartcard more than a decade ago and still no other UK operator uses touch in touch out smartcards to pay for variable single fares, preferring the painfully slow driver interaction method which is only marginally improved with bank card acceptance. The rest of the industry brags so much about accepting contactless payment when all they are doing is replacing the cash with a card. You still have to have a time wasting conversation with the driver.

carlberry · 20 May 2019

radamfi said:
Just like with touch on touch off smartcards, they show up the gross incompetence of the rest of the UK bus industry. Trent Barton introduced their Mango smartcard more than a decade ago and still no other UK operator uses touch in touch out smartcards to pay for variable single fares, preferring the painfully slow driver interaction method which is only marginally improved with bank card acceptance. The rest of the industry brags so much about accepting contactless payment when all they are doing is replacing the cash with a card. You still have to have a time wasting conversation with the driver.

Possibly because that's what people prefer. Outside of London it's still a case of trying to attract people, not force the herd to follow the convenience of their masters.

radamfi · 20 May 2019

carlberry said:
Possibly because that's what people prefer. Outside of London it's still a case of trying to attract people, not force the herd to follow the convenience of their masters.

So Trent Barton have got it wrong?

Deerfold · 20 May 2019

carlberry said:
Possibly because that's what people prefer. Outside of London it's still a case of trying to attract people, not force the herd to follow the convenience of their masters.

And yet every other ticketing initiative seeks to minimise driver contact time - mobile tickets and paper seasons that just scan on the machine.

If people want to talk, no-one is stopping them paying cash.

RustySpoons · 20 May 2019

ag51ruk said:
Wellglade are rolling out touch on - touch off contactless payment (with daily and 28 day capping) to Kinch and Trent Barton services by the autumn, using Ticketer equipment that has been trialled on the Skylink Derby service for the past few months

https://www.trentbarton.co.uk/news-and-media/our-news/article/trentbartoncontactless

Transdev are rolling out a 'ToTo' contactless payment system in Harrogate and York. Also claiming to be the first in the UK... :rolleyes:

https://twitter.com/alextransdev/status/1129022264337457152

Bletchleyite · 20 May 2019

carlberry said:
Possibly because that's what people prefer. Outside of London it's still a case of trying to attract people, not force the herd to follow the convenience of their masters.

The trouble is that if you don't force that, services will continue to be grindingly slow and never attract people out of cars. Stops need to be reduced to sub 30 seconds, not several minutes.

I'm sure some people do like a chat, but everyone else on the bus just wants to get where they are going.

ag51ruk · 20 May 2019

RustySpoons said:
Transdev are rolling out a 'ToTo' contactless payment system in Harrogate and York. Also claiming to be the first in the UK...

https://twitter.com/alextransdev/status/1129022264337457152

Interesting to read some of the comments- there's is the first with a separate exit reader.

I'm surprised Kinch use the drivers ticket machine for touch off, given that all of their buses have had separate readers fitted for Mango/Kinch equivalent cards for years. I wonder if the full rollout will use separate exit readers?

RustySpoons · 20 May 2019

ag51ruk said:
Interesting to read some of the comments- there's is the first with a separate exit reader.

I'm surprised Kinch use the drivers ticket machine for touch off, given that all of their buses have had separate readers fitted for Mango/Kinch equivalent cards for years. I wonder if the full rollout will use separate exit readers?

Goes to show how much guff there is in these press releases. Just because it's a different set up doesn't mean it can be the 'UK's first'.

carlberry · 20 May 2019

Deerfold said:
And yet every other ticketing initiative seeks to minimise driver contact time - mobile tickets and paper seasons that just scan on the machine.

If people want to talk, no-one is stopping them paying cash.

It's not the talking most of the time, it's getting the correct ticket and not being overcharged. Taping out (if forgotten) costs the user and also slows down the process of getting off the bus. Frequent users will fall in line, infrequent users are left with no clue what they're going to be charged.

Man of Kent · 20 May 2019

ag51ruk said:
Interesting to read some of the comments- there's is the first with a separate exit reader.

I'm surprised Kinch use the drivers ticket machine for touch off, given that all of their buses have had separate readers fitted for Mango/Kinch equivalent cards for years. I wonder if the full rollout will use separate exit readers?

I'm pretty certain Kinch buses don't have touch out readers - I thought they had stuck with Wayfarer after TrentBarton switched to INIT (then moving on to Ticketer lst year). Certainly the Kinchcard is not a touch-out card - it deducts one journey as you board. And Mango lists Skylink Derby as excluded from the scheme.

Deerfold · 20 May 2019

Man of Kent said:
I'm pretty certain Kinch buses don't have touch out readers - I thought they had stuck with Wayfarer after TrentBarton switched to INIT (then moving on to Ticketer lst year). Certainly the Kinchcard is not a touch-out card - it deducts one journey as you board. And Mango lists Skylink Derby as excluded from the scheme.

The Kinch system uses the same pads for touch in and out.

Contactless Payments On Board Buses

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