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mallard

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The only way that the later term: "In these cases, you must, as soon as you are reasonably able, buy an appropriate Ticket to complete your journey. The price of the Ticket you purchase will be the same as if you had bought a Ticket at the station from which you first departed." can be true if you have to buy another ticket to start your journey.

That's one interpretation. A very fair one. However, since TOCs and their representatives are the ones who (at least in the first instance) decide on the correct interpretation and they're not known for their charitability... Well, unless you're prepared to go to court over it, it needs to be stated in black and white. The fact that it used to be stated and has been removed tells me all I need to know about the intent.
 
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najaB

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The fact that it used to be stated and has been removed tells me all I need to know about the intent.
The intent was (as I understand it) to make things clearer and easier as getting a Condition 13 credit was pretty tricky - a lot of ticket offices seemed to struggle with it.
 

Fare-Cop

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Yes a timed and dated photo at the time would have been best but I’d imagine as we are talking some time after now, it wasn’t obtained, I’m not sure on your experience (in a genuine tone not a sarcastic one) with TyrellCheck but it also gives a message when a TVM is fixed, there was no such message on that day.

Yes, thanks for that update. I am very familiar with the processes and you make a good point.

All that I tried to do was draw a little attention to the fact that in general, these forums only see one side of any incident and the default position of many posters is to say that 'the TOC or their agents are wrong'.

Without assessment of the 'story' or 'evidence' from both sides, that is a dangerous assumption and I always try to bear in mind that old adage, to assume 'makes an Ass of U and Me'.

Thank you for your comment, I'm confident that a proper assessment will reach the right conclusion in the OPs case.
 

mallard

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The intent was (as I understand it) to make things clearer and easier as getting a Condition 13 credit was pretty tricky - a lot of ticket offices seemed to struggle with it.

Well, the marketing spin was "to make things clearer", but there was a definite erosion of rights. I know getting the "Condition 13 credit" was difficult and made the privatised railway's accounting harder; especially if the original ticket and the "upgrade" were bought from different companies. Therefore, without black-and-white confirmation from an authoritative source, it's best to assume it was abolished and there is no longer any automatic right to a refund/credit on tickets you bought when the ones you wanted were not available.
 

island

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I'd say it is pretty clear: if you can't purchase the ticket you want with the payment means of your choice then you don't have an opportunity to purchase.
That’s repeated over and over on this forum but has little or no basis in law.

To take an extreme case, take a passenger wanting a £5 fare who has a pocket full of £5 notes and a debit card with £5,000 in the account. The passenger encounters a card-only TVM at his starting station and decides not to use it because he wants to pay cash. He has no disabilities, no upcoming payments out of his account, and plenty of time.

I have every expectation that this passenger could be convicted of a s5 RRA 1889 conviction because he is perfectly capable of using the ticket facilities but intends to pay only when challenged.
 

MikeWh

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That’s repeated over and over on this forum but has little or no basis in law.

To take an extreme case, take a passenger wanting a £5 fare who has a pocket full of £5 notes and a debit card with £5,000 in the account. The passenger encounters a card-only TVM at his starting station and decides not to use it because he wants to pay cash. He has no disabilities, no upcoming payments out of his account, and plenty of time.

I have every expectation that this passenger could be convicted of a s5 RRA 1889 conviction because he is perfectly capable of using the ticket facilities but intends to pay only when challenged.
What basis in law does the TOC have of determining the credit status or otherwise of the debit card?
 

Fare-Cop

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That’s repeated over and over on this forum but has little or no basis in law.

To take an extreme case, take a passenger wanting a £5 fare who has a pocket full of £5 notes and a debit card with £5,000 in the account. The passenger encounters a card-only TVM at his starting station and decides not to use it because he wants to pay cash. He has no disabilities, no upcoming payments out of his account, and plenty of time.

I have every expectation that this passenger could be convicted of a s5 RRA 1889 conviction because he is perfectly capable of using the ticket facilities but intends to pay only when challenged.

I couldn't agree more and in fact, have experience of a number of cases where a conviction under S.5(3)(a) RRA where travellers have had the means & opportunity to pay, but in every case have followed a path reflecting similarly flawed advice. Magistrates in a variety of Courts and in at least 2 cases, District Judges, made the same decision when coming to a judgment.

In all of these cases it seems that the Court decided, on the basis of probability that the traveller had means and opportunity to pay, but ignored that opportunity because if they were not challenged, the Court believed they would not have paid.

Now the fact is that Magistrates Courts judgments cannot be relied upon as legal precedent, but the prosecutor in every case cited Corbyn (1978) and the Court accepted the argument resulting in high financial penalties and a criminal conviction.
 

ForTheLoveOf

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I couldn't agree more and in fact, have experience of a number of cases where a conviction under S.5(3)(a) RRA where travellers have had the means & opportunity to pay, but in every case have followed a path reflecting similarly flawed advice. Magistrates in a variety of Courts and in at least 2 cases, District Judges, made the same decision when coming to a judgment.

In all of these cases it seems that the Court decided, on the basis of probability that the traveller had means and opportunity to pay, but ignored that opportunity because if they were not challenged, the Court believed they would not have paid.

Now the fact is that Magistrates Courts judgments cannot be relied upon as legal precedent, but the prosecutor in every case cited Corbyn (1978) and the Court accepted the argument resulting in high financial penalties and a criminal conviction.
Magistrates' Courts and true justice are sometimes so far removed that I think two instances of such an argument being accepted, not even on a case stated appeal, carries very limited weight as to whether or not it's truly watertight.

I would very much like to hope that it is not the case, since if it is true then it effectively means the railway is entirely inaccessible for those without cash boarding at a station with only a Permit to Travel Machine, or for those boarding without a card at a station with a card-only TVM. The railway needs to take a long, hard look at itself and at what on earth it thinks it's doing if it prosecutes such cases.
 
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najaB

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That’s repeated over and over on this forum but has little or no basis in law
I agree that the legal basis is poor, but that's because the drafters chose not to define what does and does not constitute an "opportunity". So, it slices both ways. Yes, in your example a court might take the view that the passenger intended on avoiding paying his fare but, by the same token, another court might decide otherwise.

It comes down to that pesky term "reasonable doubt". It's reasonable that you or I, without access to near unlimited funds on our card might have good reason to pay cash, where your putative well-heeled passenger might find himself lacking in the credibility department.
 

island

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What basis in law does the TOC have of determining the credit status or otherwise of the debit card?
The TOC does not have to “determine the credit status or otherwise” of the debit card. It merely has to prove beyond reasonable doubt that the cardholder was in a position to use it.
 

MikeWh

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The TOC does not have to “determine the credit status or otherwise” of the debit card. It merely has to prove beyond reasonable doubt that the cardholder was in a position to use it.
Well I'd like to know how they could do that. As has been discussed before, there are plenty of reasons why a particular card couldn't be used, including available credit required for a purchase which cannot be made by cash, card for specific expenditure only (eg company), not enough credit due to an authorisation not having been cleared.

I'm beginning to think that if the train company can't provide adequate facilities to sell tickets that the best advice is not to use the train at all.
 

island

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One of the several methods they could use is questioning the passenger.
 

ForTheLoveOf

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One of the several methods they could use is questioning the passenger.
Although of course the passenger is under no obligation to do anything more than give their name and address (with, of course, potential implications if they do remain silent).
 

Attaboy

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Hi all,

I’ve been reading the replies since I last posted, due to being busy with exams and assignments I haven’t had much time to post.

Since my last post I’ve got in touch with the citizens advice bureau for some advice, and they’ve sent me the link on the national rail website about penalty fares. Can someone clear up what the correct procedure is, as it says that the fine should be £20 or twice the amount of a single journey. But I haven’t been issued with this fine, and instead had TiL write to me making a demand for a fee of £88 to stop this going to court.

I’ve wrote back to TiL asking what the next step of the process is, the exact charge, including the clause, and if they can send me my train tickets back that I bought at the end of my first leg of the return journey.

TiL have stated that TfW operates a buy before you board policy. The only way I can think of of buying a ticket before boarding is to go to the conductor on the platform as he opens the train doors, prior to boarding and stating my journey and buying my ticket there on the platform. I’m not sure they do this? The train I boarded was already 8 minutes late so doing this with not just me but everyone else who boarded would of delayed the train for longer.
 

ForTheLoveOf

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Since my last post I’ve got in touch with the citizens advice bureau for some advice, and they’ve sent me the link on the national rail website about penalty fares.
Unfortunately Citizens Advice are not a brilliant resource for helping you themselves when it comes to legal matters such as this, as has been proven by this rather useless response.

Can someone clear up what the correct procedure is, as it says that the fine should be £20 or twice the amount of a single journey.
A Penalty Fare is not a fine. A fine is only imposed by a criminal Court upon conviction - so there is a substantial difference here, as a Penalty Fare is a civil charge through which a travel irregularity is settled without involving the Courts. There is never an obligation on a train company to issue or offer a Penalty Fare - they can resolve an irregularity through whichever process they prefer, be that ignoring it, selling a discounted ticket, selling an undiscounted ticket, issuing a Penalty Fare, or taking details for prosecution. What you did, however, was not an irregularity by the faintest stretch of imagination.

. But I haven’t been issued with this fine
No you haven't, and it isn't possible to issue a Penalty Fare "after the fact". (Again, a Penalty Fare is not a fine).

and instead had TiL write to me making a demand for a fee of £88 to stop this going to court.
They often make such demands. Sometimes it is highly advantageous to take advantage of such an offer; e.g. where a legitimate crime has taken place which could result in more serious consequences (e.g. a fine and criminal record) if taken to Court. In other cases, such as yours, the only reason you would take up their offer is if you are just after the "easy" option. If you are after justice, I would not even consider it - as you have committed no crime and they are way out of line here. But that's a choice for you to make.

I’ve wrote back to TiL asking what the next step of the process is, the exact charge, including the clause, and if they can send me my train tickets back that I bought at the end of my first leg of the return journey.
Did they retain your newly bought ticket? If so, they were under an obligation to issue you with a receipt.

TiL have stated that TfW operates a buy before you board policy.
They can operate whichever policy they like, but it cannot change the criminal law, which is that you are, quite understandably, innocent if you board a train without a ticket if there were no facilities at the station to buy one.

The only way I can think of of buying a ticket before boarding is to go to the conductor on the platform as he opens the train doors, prior to boarding and stating my journey and buying my ticket there on the platform.
A suggestion that only an organisation as incompetent or malicious (delete as per your views!) as TIL would make. It is only worth even bearing into consideration if there is scheduled to be an extended call for whatever period, and the guard is clearly not occupied by other, more important duties (such as assisting disabled passengers or dispatching the train).

I’m not sure they do this?
I would suggest that anyone trying to do this at a station like Wellington where there is usually a minimum-length dwell for the train would be told to get out of the way and to sort whatever the matter at hand is, once onboard.

The train I boarded was already 8 minutes late so doing this with not just me but everyone else who boarded would of delayed the train for longer.
Exactly. No-one can, with a straight face, say that is what you are obliged to do when the train company's facilities have failed. It is a preposterous suggestion (not for you to have made it, but for TIL to insist until they are blue in the face that you must buy before boarding, no matter what).
 

Attaboy

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Thanks for the reply, I wasn’t sure what the penalty fare was, and after seeing the poster at Wellington station this week, wanted clarification if this should of been issued.

I sent the return ticket to TiL, they didn’t issue a receipt for them. I’m guessing they’ll be a record at Wolverhampton station to show the tickets were purchased. I’ve been naive in sending them and not having any photo back up proof of those tickets. You know just in case they’ve gone missing!?

I’ve seen other people say that it is the passengers responsibility to seek out the conductor to obtain a ticket for your journey. On this trip the investigators came up to me just as the train was departing Wellington, so they’d be no chance of a conductor going down the train to sell me a ticket. I’m guessing this isn’t wrote anywhere in law that the passenger must seek out the conductor to obtain a ticket if ticket facilities aren’t available
 

ForTheLoveOf

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Thanks for the reply, I wasn’t sure what the penalty fare was, and after seeing the poster at Wellington station this week, wanted clarification if this should of been issued.
It would have been entirely inappropriate for them to have issued a Penalty Fare in your circumstances, but as stated, there's never a right to have, or obligation to issue, a Penalty Fare. It's always a discretionary tool; the posters merely warn of one possible method of resolution.

I sent the return ticket to TiL, they didn’t issue a receipt for them.
Ah, so did you send the original by post? That's a little different; I thought you meant that TIL had collected the ticket in person somehow.

I’m guessing they’ll be a record at Wolverhampton station to show the tickets were purchased.
There should be, if the ticket was purchased by card. Whether you will have any success in obtaining this record is another question!

I’ve been naive in sending them and not having any photo back up proof of those tickets.
It's not necessarily the end of the world here. As long as you paid by card, there is a paper trail and so you can certainly provide enough evidence by this means alone to show, on balance, that you did pay your fare.

You know just in case they’ve gone missing!?
Such "misadministration" is alarmingly common amongst train companies. It's very rarely in the passenger's favour.

I’ve seen other people say that it is the passengers responsibility to seek out the conductor to obtain a ticket for your journey.
I'm not sure who would have said that (other than TIL), but whoever they are, they are entirely wrong (assuming, of course, that the situation is one of having boarded without any ticketing facilities.

On this trip the investigators came up to me just as the train was departing Wellington, so they’d be no chance of a conductor going down the train to sell me a ticket.
Seems a completely pointless exercise in futility then, once they'd identified you'd boarded at Wellington (and checked the station facilities accordingly). Unfortunately a minority of RPIs out there are really not fit to be in their jobs, for a number of reasons - including them not taking sufficient professional pride in their work that they don't even bother checking basic things like ticketing facilities.

I’m guessing this isn’t wrote anywhere in law that the passenger must seek out the conductor to obtain a ticket if ticket facilities aren’t available
Precisely - they are accusing you of doing something which is not a crime. They're making it up as they go along.
 

Attaboy

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Unfortunately I didn’t pay for the tickets by card, I paid cash, and have now sent those tickets to TiL in the first letter back as mitigating factors. That was my first opportunity to buy a ticket.

Has anyone ever had this go to court and had the case dismissed? I do feel like I’ve done nothing wrong, and there is the evidence to support this. A simple google search shows that’s Wellington ticket office is closed from 1pm on a Saturday. I can also go to the train station and take a picture of the he opening times. As someone posted further up there is evidence of the ticket machine not working, and by viewing the CCTV from on board the train carriage you will clearly see that no conductor came down the train doing a ticket check, and the investigators came straight to me as the journey started. I also have to point out that the investigation itself was poor and I felt that the investigator was leading me in to saying things.

The thought of this becoming a massive fine and a criminal record is worrying. But I also don’t see why I should pay this company I’ve never heard of an administrative fee of £88. It seems purely scaremongering

Other forum users have said on other posts regards TiL that it is the passengers responsibility to seek out the conductor to obtain a ticket. I’ve also seen through researching this forum that they can take up to 6 months to issue a summons and it’s the train company that issue that and not TiL. Is this correct?
 

ForTheLoveOf

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Unfortunately I didn’t pay for the tickets by card, I paid cash, and have now sent those tickets to TiL in the first letter back as mitigating factors. That was my first opportunity to buy a ticket.
That's slightly unfortunate but it doesn't appear they are trying to go after you for not buying a ticket at all, but rather for not buying it when they wanted you to have bought it (at an inexistent opportunity). You can still refer to the fact that they do have the tickets, if that later comes into question. They would be very silly if they claimed not to have them; they could of course say "we've lost them" which would make their sheer incompetence clear to the Court.

Has anyone ever had this go to court and had the case dismissed? I do feel like I’ve done nothing wrong, and there is the evidence to support this. A simple google search shows that’s Wellington ticket office is closed from 1pm on a Saturday. I can also go to the train station and take a picture of the he opening times.
Precisely. I don't know how TIL are even close to coming to the conclusion that it's you who is the wrong. It sounds like whoever was processing your case is utterly incompetent (to the point of criminal negligence, in my view, given that they are demanding money for something that constituted no crime).

As someone posted further up there is evidence of the ticket machine not working,
Precisely - and you may wish to use this as evidence in correspondence with TIL or if it proceeds to Court.

and by viewing the CCTV from on board the train carriage you will clearly see that no conductor came down the train doing a ticket check, and the investigators came straight to me as the journey started.
Unfortunately it is likely CCTV was not retained, which may well be a breach of evidential requirements (requiring a prosecutor to ensure they provide the defendant with any evidence that exonerates them, as well as evidence that incriminates them).

I also have to point out that the investigation itself was poor and I felt that the investigator was leading me in to saying things.
No surprise there. Their investigators are trained to try and make people trip up and say the magic words they're after to bag a conviction. It's slimy behaviour and frankly disgusting tactics.

The thought of this becoming a massive fine and a criminal record is worrying. But I also don’t see why I should pay this company I’ve never heard of an administrative fee of £88. It seems purely scaremongering
I agree. Unfortunately the only way you can be 100% sure that it won't be taken to Court is to agree to their demands. It's up to you to decide whether you are happy to potentially take it to Court and show them up as the incompetent fools they are. Based on what you've said and what evidence we have seen here already, I see it that there is no way any rational judge could convict you. Sadly, Magistrates' Courts are nowhere near as fair as some people might rightly expect.

Other forum users have said on other posts regards TiL that it is the passengers responsibility to seek out the conductor to obtain a ticket.
I'd be grateful if you could point out the post where this has been said. I can only imagine this is on relation to circumstances where the passenger is in the wrong to begin with (e.g. for wanting to board without a ticket where there are opportunities to buy a ticket, but they are in too much of a rush to use them).

I’ve also seen through researching this forum that they can take up to 6 months to issue a summons and it’s the train company that issue that and not TiL. Is this correct?
This is correct - the time limit for the papers to be laid before the Court for a 'summary only' offence such as those in question, is 6 months from the date of the alleged offence. Anyone is entitled to bring a private prosecution in respect of offences such as these, so TIL would be entitled to bring the prosecution their own name if they wanted. However, they usually tend to do so as agents of the train company. Perhaps this is to ensure that the train company is awarded compensation to the sum of any fare avoided, something that defendants might try to argue against if it was TIL acting in their own right.
 

najaB

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It sounds like whoever was processing your case is utterly incompetent (to the point of criminal negligence, in my view, given that they are demanding money for something that constituted no crime).
I do not think that means what you think it means...

And, being pedantic, it's an offer rather than a demand.
 

ForTheLoveOf

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I do not think that means what you think it means...

And, being pedantic, it's an offer rather than a demand.
I know exactly what it means. There is no point in being pedantic here - their offer of settlement is, in these cases, no more acceptable than a police officer saying you can bribe him so that he doesn't falsely reporting you of having committed an offence. It is extremely lamentable that Parliament has not seen fit to curtail the powers of rogue outfits like TIL, and to introduce offences of which they would be guilty.
 

Llanigraham

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Precisely. I don't know how TIL are even close to coming to the conclusion that it's you who is the wrong. It sounds like whoever was processing your case is utterly incompetent (to the point of criminal negligence, in my view, given that they are demanding money for something that constituted no crime).
I think perhaps you need to check the definition of that term.

I agree. Unfortunately the only way you can be 100% sure that it won't be taken to Court is to agree to their demands. It's up to you to decide whether you are happy to potentially take it to Court and show them up as the incompetent fools they are. Based on what you've said and what evidence we have seen here already, I see it that there is no way any rational judge could convict you. Sadly, Magistrates' Courts are nowhere near as fair as some people might rightly expect.
The mention of a Judge is irrelevant. This is a case that would not be heard at County/Crown Court level.
Sadly I think that your misaligned dislike of the Magistrates Court structure and behaviour is clouding your opinion. Perhaps it would be better to temper your opinion until you have attended these Courts yourself and perhaps spoken to some Magistrates.
Certainly from my experience of attending these Courts, of having presented cases at them, from several friends that are Magistrates and opinion from others in the legal profession you are incorrect.
 

Attaboy

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I will try and find the posts and the forum topics that have said it’s the passengers responsibility to seek out the conductor.

I have this morning found this in the TfW site If you travel from a station that doesn’t have a working ticket machine or a ticket office, in which case you must locate and speak to a member of the on-train team. Isn’t this the same thing as finding the conductor and stating your journey?

This is the link https://tfwrail.wales/purchasing-your-tickets/buy-before-you-board

This is the only thing I can think of that I am guilty of not doing. As to be honest I didn’t know you had to
 

najaB

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I know exactly what it means.
What is the harm that occurred because the TiL operative failed to act?
There is no point in being pedantic here - their offer of settlement is, in these cases, no more acceptable than a police officer saying you can bribe him so that he doesn't falsely reporting you of having committed an offence.
That is a serious accusation. One should be loath to ascribe to deliberate malice that which can be adequately explained by sheer incompetence.
 

ForTheLoveOf

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I will try and find the posts and the forum topics that have said it’s the passengers responsibility to seek out the conductor.

I have this morning found this in the TfW site If you travel from a station that doesn’t have a working ticket machine or a ticket office, in which case you must locate and speak to a member of the on-train team. Isn’t this the same thing as finding the conductor and stating your journey?

This is the link https://tfwrail.wales/purchasing-your-tickets/buy-before-you-board

This is the only thing I can think of that I am guilty of not doing. As to be honest I didn’t know you had to
Of course TfW are going to say that, because it means they're going to get revenue even if their conductors don't, for whatever reason, come through the train. They're entirely wrong to say that - and they wouldn't stand a chance if they tried to prosecute you merely for not actively finding a member of staff.

How is one even to know where to find a member of staff? There are differing positions for the guard's cab depending on the specific route and type of train, and on a significant number of trains they can perform their platform duties from any door/vestibule. Not to mention that some routes don't even have a member of staff you'd necessarily see on the platform, e.g. driver only operated services. The plain and simple common sense answer is that if you have a legitimate reason for not having a ticket before you board, you find a seat and wait for a member of staff to come through and sell you one.
 

najaB

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[Off topic] So is "your money or your life".
I disagree. All we can say for certain here is that: (a) TiL incorrectly believe that the OP committed an offence; and (b) they have offered a settlement in lieu of prosecution.

For it to rise to "Your money or your life" we would need to know that TiL are acting in bad faith. They might be, they might not - I haven't seen convincing evidence to support the contention that they are.
 
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ForTheLoveOf

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What is the harm that occurred because the TiL operative failed to act?
We're veering wildly off topic for the OP, so this is the last response I will give on this topic.

Negligence does not merely mean failure to do something. It means an act, just as much as it means as an omission, which falls short of the standard to be expected of a reasonable person. No reasonable person would send a letter to someone accusing them of committing a crime, if they have not even completed rudimentary checks to ensure that a crime has been committed. And let's not even consider what a reasonable person would think of sending such a letter, together with an offer not to prosecute the alleged crime, in exchange for money. That's certainly negligence. Some people might even call it extortion, even if it doesn't quite meet that bar.

There is, of course, as a base position no duty of care owed by TIL to the recipients of their letters. Accordingly, even if negligence does exist, a duty of care would still have to be established for the inexcusable letters to give rise to a cause of action.

That is a serious accusation. One should be loath to ascribe to deliberate malice that which can be adequately explained by sheer incompetence.
If only the rail companies were as charitable to ticketless passengers who said they had made a mistake in giving an inaccurate origin station, for which the fare just so happened to be lower. Unfortunately such charitability (or lack thereof) extends both ways - in the case of TIL, I can see nothing other than knowingful malice (perhaps through knowingful incompetence, i.e. failing to properly train case workers on the relevant law and defences). This is based on the frequency with which we have heard of cases of a similar nature to this (bearing in mind we are privy to only a small percentage of all their cases).

Again, even if there is malice, we are not here at the moment to assist the OP in pursuing a case against TIL and I see little point in elaborating on what was, on my part, a mere aside. If the OP wishes to proceed in that direction, that can best be looked into once the possibility of prosecution has been eliminated.
 

some bloke

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I disagree..For it to rise to "Your money or your life" we would need to know that TiL are acting in bad faith.

I think it's fair to acknowledge to @Attaboy that he's facing an "offer" under threat. The comment didn't say TiL acted dishonestly.
 
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