87electric
Member
- Joined
- 27 Jan 2010
- Messages
- 1,023
So today I bought an Off Peak Day Return for Peterborough-Grantham. Purchased at Peterborough today at 3:15pm.
My intention was to spot/take photos and then catch the 17:02 as loco 90028 was back on this diagram. The 90 came in but the train was cancelled. I checked RealTimeTrains and overhead wire issues between Doncaster/Retford plus a failed Mk4 set in Grantham obviously was going to result in
a bit of chaos.
So I decided not to travel and went to the ticket office to explain my situation. I was told that because of the time that I bought my ticket I might have already travelled and was trying it on to get my money back. I denied that. Then I was told if I wanted a refund I would have to pay the £10 admin charge.
I refused to do that. I said I would try to claim back my fare through the cancelled service.
Was the person in the ticket office correct with their decisions?
My intention was to spot/take photos and then catch the 17:02 as loco 90028 was back on this diagram. The 90 came in but the train was cancelled. I checked RealTimeTrains and overhead wire issues between Doncaster/Retford plus a failed Mk4 set in Grantham obviously was going to result in
a bit of chaos.
So I decided not to travel and went to the ticket office to explain my situation. I was told that because of the time that I bought my ticket I might have already travelled and was trying it on to get my money back. I denied that. Then I was told if I wanted a refund I would have to pay the £10 admin charge.
I refused to do that. I said I would try to claim back my fare through the cancelled service.
Was the person in the ticket office correct with their decisions?