Hi,
A colleague of mine bought 2 tickets covering contiguous parts of LNER journey via LNER's website, but once he received the email confirmation, released that he would have to move seats half-way through the journey. So we logged into the LNER website together to attempt to select the same seat for both tickets. However, the seat selector appears to have some bugs.
First, it wouldn't save the new seats at all until we turned off adblockers such as uBlock Origin. Then, it wouldn't allow both reservations to use the same seat, even though the seat should be freed up when he switches from ticket to the next. No problem, I thought, we can just select adjacent seats for the 2 tickets. That way at least he doesn't have to move very far.
After clicking Save, he went to look at the seats again and one of them had moved to its previous seat. He tried again, and again after saving, it reverted in the website to the previous seat. After refreshing the whole page, eventually he got the new seat selections to stick.
It appears that LNER deal with these changes by cancelling the previous ToD record and creating a new one with a new CTR, as he ended up with lots of emails from every attempted change, each with a new collection reference and showing the new seat that he selected. However, when we went to collect the tickets the next day, none of the new codes worked in the TVM, however the original one did, and it printed the the seat numbers from the very original booking on the tickets!
I'm guessing that the LNER website has got out of sync with the NRS, as in his LNER account it shows his new seats though. I wonder which seats will be marked as reserved on the train, and if the seat will now end up double-booked. Has anyone else experienced similar problems changing seats after purchase on LNER's website? As it's a busy service, is it best for him to just head for an unreserved coach to avoid any potential hassle of fighting for a seat?
A colleague of mine bought 2 tickets covering contiguous parts of LNER journey via LNER's website, but once he received the email confirmation, released that he would have to move seats half-way through the journey. So we logged into the LNER website together to attempt to select the same seat for both tickets. However, the seat selector appears to have some bugs.
First, it wouldn't save the new seats at all until we turned off adblockers such as uBlock Origin. Then, it wouldn't allow both reservations to use the same seat, even though the seat should be freed up when he switches from ticket to the next. No problem, I thought, we can just select adjacent seats for the 2 tickets. That way at least he doesn't have to move very far.
After clicking Save, he went to look at the seats again and one of them had moved to its previous seat. He tried again, and again after saving, it reverted in the website to the previous seat. After refreshing the whole page, eventually he got the new seat selections to stick.
It appears that LNER deal with these changes by cancelling the previous ToD record and creating a new one with a new CTR, as he ended up with lots of emails from every attempted change, each with a new collection reference and showing the new seat that he selected. However, when we went to collect the tickets the next day, none of the new codes worked in the TVM, however the original one did, and it printed the the seat numbers from the very original booking on the tickets!
I'm guessing that the LNER website has got out of sync with the NRS, as in his LNER account it shows his new seats though. I wonder which seats will be marked as reserved on the train, and if the seat will now end up double-booked. Has anyone else experienced similar problems changing seats after purchase on LNER's website? As it's a busy service, is it best for him to just head for an unreserved coach to avoid any potential hassle of fighting for a seat?
