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Weird Ceske Drahy experience

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Craig2601

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So I recently travelled on a Ceske Drahy sleeper service using an interrail pass.

I booked reservations online a few months in advance so I could get the sleeper car rather than couchette as it can get very busy between Prague and Budapest.

Got to the train with my “e ticket” they emailed me and the host started shouting that it wasn’t valid.

Cue five minutes arguing back and forward (with him claiming that it had to be printed, which would be fair enough but the document emailed out stated e ticket and did not mention having to be printed out :p) so eventually told me to get on and said it would be a great hassle to which I replied ok (which also went down a treat :lol:).

Corridor was jam packed with people looking for rooms and nobody was moving anywhere, but didn’t stop him from calling passengers thick and pushing them out the way.

Anyway I got to my berth and was again moaned at for my ticket. However after that he was a good host that helped you to feel welcoming for the rest of the journey, so overall was a very strange experience :|
 
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urpert

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I had an HZPP sleeping car host insist on a print out of my ticket (booked through ÖBB) for the Munich - Zagreb sleeper. I think it’s because they traditionally keep the tickets overnight and give them back to you shortly before your stop.
 

Bletchleyite

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I can't find it on the CD site (probably in Czech) but this link suggests it does need to be printed:

https://czech-transport.com/index.php?id=33184

If the transaction is successful, we will send the ticket to your e-mail address in PDF format within 24 hours. You have to print the ticket out on a printer (on an A4 sheet / US letter), and the printed ticket is considered a valid travel document. Upon ticket inspection, the passengers must always present their ID (passport) the number of which is specified on e-Ticket. The child's age need not be proven during international transport.

If you are traveling with an e-ticket:

  • After you board the train, look for the ticket inspector who will stamp your ticket. If, after 20 – 30 minutes, they have not inspected your tickets, please go to find them and ask them to stamp your ticket.
The last bit is odd!
 

Craig2601

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I can't find it on the CD site (probably in Czech) but this link suggests it does need to be printed:

https://czech-transport.com/index.php?id=33184

The last bit is odd!
Oops my mistake then :oops: But would have been helpful to have it more clearly marked (although lessons have now been learned). Annoying thing is I could’ve printed it off in the Ceske Drahy lounge we waited in before the train and saved all the hassle!
 

yorkie

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I can't find it on the CD site (probably in Czech) but this link suggests it does need to be printed:

https://czech-transport.com/index.php?id=33184

The last bit is odd!
That is weird. I have used the app, and there was no suggestion that I should connect my phone to a printer, nor that I should go seeking a member of staff when I board a train. Or is the app different?
 

Bletchleyite

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That is weird. I have used the app, and there was no suggestion that I should connect my phone to a printer, nor that I should go seeking a member of staff when I board a train. Or is the app different?

I wonder if it perhaps is. It was in the UK until e-tickets came in, after all, you could have P@H or m-ticket.
 

oldman

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According to CD: You can also display the ticket in PDF format during an inspection on the train on your portable electronic device – e.g. on the screen of your laptop. You can also present the ticket to the conductor displayed on your mobile telephone in the form of a displayed PNG image with a QR code.

However, the CD page on Muy vlak says: The QR code in the application is recognised by the railways in Slovakia, Germany and Austria. At present, it is not possible in the application to purchase international tickets to other countries.

As the OP was travelling to Budapest, this could be a Hungary problem.

(Incidentally, czech-transport.com is an independent travel agency and the page linked to is described as 'old version' :D)
 

D6700

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When purchasing a ticket from the CD website, as well as the PDF ticket in the email, there is an attachment called "instructions.pdf", which provides information in Czech, English and German.

The English wording from a purchase I made last month is as follows:

Information for Passengers

The use of eTiket tickets in inland transport is governed by the CD Contractual and Transport Terms for Public Passenger Transport (SPPO) and the CD Tariff for Inland Transport of Passengers and Luggage (TR 10 Tariff). The use of eTiket tickets to destinations abroad is subject to the Convention concerning International Carriage by Rail (COTIF), the Uniform Rules concerning the Contract of International Carriage of Passengers by Rail (CIV), the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR), the Special Conditions of International Carriage for Non-Reservation Tickets (SCIC-NRT), and the special terms and conditions of the carrier (ZUJ).

An inland travel document:
• is non-transferable and only valid in combination with a piece of personal identification belonging to the passenger whose name is printed on the ticket (any valid piece of personal identification issued by a state administrative authority, CD or other carrier may be used);
• is valid only on the day(s) and line segment for which it was purchased; it is necessary to commence the journey on the first day of the ticket’s term of validity;
• can be used in inland transport on the same day also for a different train than the one specified on any accompanying reservation issued on the same document; in case of Super-Special-Offer Ticket (SuperAkcní jízdenka), it is necessary to pay the fare difference when using different train;
• can be either printed out, presented as a transaction code, presented as part of the record on an In Karta card, or displayed on the screen of a portable electronic device (with the exception of documents containing a couchette or sleeper supplement, which must be printed in unreduced A4 format) or as an open PDF file, although inspection must be made possible immediately upon request by an authorised CD employee, regardless of the availability of an internet connection; the passenger is always responsible for the print quality or the correct display in electronic format, as the case may be;
• must not be damaged or contain illegible information, an illegible 2D code, or modified information.

An international travel document:
• is non-transferable and only valid in combination with a piece of personal identification belonging to the passenger whose name is printed on the ticket (any valid piece of personal identification issued by a state administrative authority, CD or other carrier may be used);
• is valid only for the route printed on the document, or for the route and the printed required train;
• must not be damaged or contain illegible information, an illegible 2D code, or modified information;
• must always be printed out in unreduced A4 format, for daytime trains/buses from/to Germany, Hungary, Belgium, Denmark, Switzeland, Austria or Slovakia, and for overnight trains to Switzerland, the ticket can also be presented for inspection displayed on the passenger’s own portable electronic device or using the Muj vlak (“My Train”) application;
• with the exception of separate reservations, eTiket tickets to Poland, Belarus, Russia and Slovenia are invalid if there are not printed out unless stamped before leaving the Czech Republic by a CD train conductor or at a CD ticket office (stamping except eTickets to Russia and Belarus). If necessary, passengers are obliged to actively search for a CD conductor on the train and have their travel documents stamped, or to have their travel documents stamped at a CD ticket counter prior to boarding the train;
• First Minute Europe (Vcasná jízdenka Evropa) travel documents to Poland and Slovenia cannot be returned or exchanged for reasons on the passenger’s side;
• With First Minute Europe (Vcasná jízdenka Evropa) travel documents is necessary to commence the journey on the first day of the ticket’s term of validity;
• different conditions apply to purchased reservations (couchette and sleeper).

During an inspection of travel documents, present this document to an authorised CD employee together with a valid piece of personal identification belonging to the passenger whose name is printed on the travel document. If you are claiming a discount, please also present the relevant discount card.

When returning a document purchased through the CD e-shop or using the TeleTiket service, use exclusively the “Reclamation” link in the CD e-shop; travel documents cannot be returned at the ticket counter.

More information is available on www.cd.cz and on the information line of the CD Contact Centre, tel. +420 221 111 122.
 

Bletchleyite

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• with the exception of separate reservations, eTiket tickets to Poland, Belarus, Russia and Slovenia are invalid if there are not printed out unless stamped before leaving the Czech Republic by a CD train conductor or at a CD ticket office (stamping except eTickets to Russia and Belarus). If necessary, passengers are obliged to actively search for a CD conductor on the train and have their travel documents stamped, or to have their travel documents stamped at a CD ticket counter prior to boarding the train;

That would explain that slightly bizarre note I mention upthread. I guess it's because non-CD operators don't have a means for checking them.
 

ashkeba

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How is it an e ticket and not a print at home if you have to print it?
 

yorkie

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How is it an e ticket and not a print at home if you have to print it?
I agree! I don't know about elsewhere but here in Britain a National Rail e-ticket definitely does not have to be printed.
 

D6700

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I agree! I don't know about elsewhere but here in Britain a National Rail e-ticket definitely does not have to be printed.
Nor does a Czech one!

Now, should you be able to buy a British e-ticket from Dewsbury to Duisburg, the rules may well be different ;)

In the case of the International Czech tickets, the list of countries where you need to print the ticket has reduced over time, presumably as the number of countries with compatible readers has increased.
 

Starmill

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The last bit is odd!
I think this was because, historically, some Ceske Drahy tickets would only be accepted abroad if gripped, in order to prove that the passenger actually travelled from the Czech Republic.

This has become less relevant over time. In particular, from many countries you can now book TO the Czech Republic, not only from it. The advent of electronic tickets across Europe has made it further obsolete - although not entirely it seems, as this experience may hint at.
 

Cloud Strife

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That would explain that slightly bizarre note I mention upthread. I guess it's because non-CD operators don't have a means for checking them.

Yes, pretty much this. In the case of Poland-Czech Republic tickets on regional operators, it's still not possible to buy an e-ticket valid for travel beyond the last station in Poland. For example, there's quite a few connections this summer between Sędzisław (PL) and Trutnov (CZ). The service is jointly run by KD and CD, but you can only buy a e-ticket as far as Lubawka in Poland. Both KD and CD deny the existence of any such service if you try and buy a ticket, even to the point of refusing to show information about domestic trips (e.g. Kralovec-Trutnov) on CD.

But that's not all. The stupidity extends to physical tickets, as you can only buy a ticket on board KD (in Polish złoty) to the Lubawka border station, which is valid for travel to the first station in the Czech Republic, Kralovec. You then need to buy a ticket in Czech koruna from the Czech conductor to get to Trutnov, though they allegedly accept złoty for tickets between Kralovec and Trutnov.

There's no real reason why it can't be integrated, it's just lack of good will.
 

70014IronDuke

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I suppose the OP-sleeper attendant situation was one of high pressure (by the way the OP describes the crowds) but I must say I've always found Czech railway employees extremely helpful and capable, usually with English + German skills. And that includes the trolley dollies (or blokies).

Where possible, I'd advise against taking the MAV-manned trains on the international routes in CZ+SLK, however. Not only are the staff more likely to be indifferent and lacking linguistic skills, but the prices are way above those on Czech trains. A perfectly ok CZ coffee was CKS 25, a shade under EUR 1.00 as I remember last time I was there.
 

rg177

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That does seem like pretty unusual behaviour.

I've found that most Czech rail staff are friendly even when they don't speak English and some have gone to great lengths to help me understand if there's a problem with the service.

There's a few exceptions but that doesn't seem to be personal or directed at foreigners, that's just how they are.
 

Craig2601

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That does seem like pretty unusual behaviour.

I've found that most Czech rail staff are friendly even when they don't speak English and some have gone to great lengths to help me understand if there's a problem with the service.

There's a few exceptions but that doesn't seem to be personal or directed at foreigners, that's just how they are.
To be fair to the host, it was sweltering hot (38°) that day and the train was 30+ mins delayed. Was more the fact that the ‘e ticket’ sent out wasn’t actually valid for that train :p
 
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