• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Petition to bring back the buffet on GWR

Status
Not open for further replies.

Master29

Established Member
Joined
19 Feb 2015
Messages
1,970
Same applies to those coming off a flight and travelling to stations west of Salisbury which can often be a 3 or 6 car well-filled train, so I can assure you that hurried purchases from the stalls are made at Clapham Junction or Woking. This notion that people travelling more than 2 hours need a buffet to Plymouth one way, just because they cover e greater distance at greater speed, is simply not logical. It's the time spent on a train that ups the need for refreshment facilities on it.
So by this logic why does the LNER need one and I wasn`t aware we had a Shinkansen from Paddington to Plymouth as I am unaware of any journeys to Plymouth of only 2 hours.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

broadgage

Member
Joined
11 Aug 2012
Messages
1,094
Location
Somerset
Hopefully they were still in their packets. I'd love to know why a 3 hour 20 min journey from Waterloo to Exeter only needs a trolley and a similar length trip from Paddington to Plymouth or a shorter one to Exeter, needs a buffet. Are GWR customers less capable of buying food 'to go', or what?

IMO, the Waterloo to Exeter service also needs proper long distance trains with a buffet.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,876
Location
"Marston Vale mafia"
IMO, the Waterloo to Exeter service also needs proper long distance trains with a buffet.

From when I used it I'd prioritise trains that didn't leave your ears rattling by the time you get off. Over 3 hours without a break on a 1990s DMU really is grim, even if 158s have nice interiors.

80x don't have this issue as the sound insulation is far better - so it's not really that the train is unsuitable, it just needs a different interior fit-out for those routes.
 

HamworthyGoods

Established Member
Joined
15 Jan 2019
Messages
3,938
IMO, the Waterloo to Exeter service also needs proper long distance trains with a buffet.

Well that would go down well with commuters from Andover etc who struggle to find a seat currently on 9 car DMUs. Less seats to have a buffet I’m sure they’ll welcome that....
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,876
Location
"Marston Vale mafia"
Well that would go down well with commuters from Andover etc who struggle to find a seat currently on 9 car DMUs. Less seats to have a buffet I’m sure they’ll welcome that....

I suppose fundamentally those trains aren't intended for long distance journeys - they are long distance regional expresses doubling as a budget through service, not dissimilar in concept to some of the LNR long distance stuff.
 

HamworthyGoods

Established Member
Joined
15 Jan 2019
Messages
3,938
I suppose fundamentally those trains aren't intended for long distance journeys - they are long distance regional expresses doubling as a budget through service, not dissimilar in concept to some of the LNR long distance stuff.

Very well put !
 

Goldfish62

Established Member
Joined
14 Feb 2010
Messages
10,042
I wouldn't mind the trolley so much if it was reasonably consistent and offered more than lukewarm tea and crisps. Quite how GWR has the cheek to advertise non - existent hot food on its website and get away with it.
 

R G NOW.

Member
Joined
25 Jan 2019
Messages
418
Location
gloucester
Maybe because few people actually do the full journey from Waterloo to Exeter, whereas on GWR many people are going the full length trips.

This is absolutely true. Get on a London Paddington train from Cheltenham spa, and you will see the number of seats reserved for the full journey.
 

HowardGWR

Established Member
Joined
30 Jan 2013
Messages
4,983
So by this logic why does the LNER need one and I wasn`t aware we had a Shinkansen from Paddington to Plymouth as I am unaware of any journeys to Plymouth of only 2 hours.
The trains to Plymouth stop at Exeter, sorry if my post did not make that clear. If you need a buffet from London to Exeter then you obviously will have it to Plymouth. I was contrasting this with a journey to Exeter from SR stations that make do with a trolley, my point being, I repeat, that pax refreshment needs will be the same on any long rail journey, regardless of speeds attained during it. Labelling something 'inter city' or 'regional' will not change that need.
 

takno

Established Member
Joined
9 Jul 2016
Messages
5,071
The trains to Plymouth stop at Exeter, sorry if my post did not make that clear. If you need a buffet from London to Exeter then you obviously will have it to Plymouth. I was contrasting this with a journey to Exeter from SR stations that make do with a trolley, my point being, I repeat, that pax refreshment needs will be the same on any long rail journey, regardless of speeds attained during it. Labelling something 'inter city' or 'regional' will not change that need.
The most obvious counter argument is that the Waterloo service is primarily there to serve intermediate destinations, and if you want a buffet on a journey to Exeter then you should have the option of getting a train the other way. Right now you don't have the option on either, which is pointlessly annoying.

From a personal perspective I can quite happily sit in the more-comfortable seats on the Waterloo train and not worry about buffets, but it's much more expensive most of the time so I tend to just put up with a couple of hours of misery on the IET
 

HowardGWR

Established Member
Joined
30 Jan 2013
Messages
4,983
Someone getting on at Clapham Junction and getting off at Crewkerne might have a different view of the facilities that should be on offer. My point is not that there should be better than a trolley on this service but there is no logical argument that there should be better on the GWR one. The need of one customer for a service is not affected by how many others require it either. The issue is one of commercial decision by the TOC and has nothing to do with any other consideration.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,876
Location
"Marston Vale mafia"
Someone getting on at Clapham Junction and getting off at Crewkerne might have a different view of the facilities that should be on offer. My point is not that there should be better than a trolley on this service but there is no logical argument that there should be better on the GWR one.

Let's see. Clapham Junction-Crewkerne - approximately 2.5 hours. Paddington-Penzance - approximately 5.5 hours.

Unusually, quite a lot of people are doing the whole run to Penzance, and even more will be going to St Erth for St Ives, and to Par for Newquay (approximately 4.5 hours).

They are not even slightly similar services. As I said, and quite a few people seem to be disregarding for some reason I can't quite understand, these are unique services in the UK. They are only comparable with the Caledonian Sleeper, the Highland Chieftain and the LNER KX-Aberdeen services as IC services where most passengers make a journey of well over four hours, mostly without breaking up the journey in any form. Furthermore, a lot of people are boarding/alighting at stations with very limited catering facilites, something that isn't going to affect a long-distance passenger from say Kings Cross to Edinburgh.

There are the long XC services but these are like Liverpool-Norwich in that people are making many different overlapping short journeys, almost nobody does the whole thing.

They therefore have a rather unique need in terms of catering and comfort levels. They'd be well served with a DB style sit-in Bistro plus a buffet counter, and with things like a family/kids cinema coach and the likes.

The need of one customer for a service is not affected by how many others require it either. The issue is one of commercial decision by the TOC and has nothing to do with any other consideration.

The absence of buffets from these trains has nothing to do with GWR. The DfT, in their infinite stupidity, wouldn't let them.
 

takno

Established Member
Joined
9 Jul 2016
Messages
5,071
Someone getting on at Clapham Junction and getting off at Crewkerne might have a different view of the facilities that should be on offer. My point is not that there should be better than a trolley on this service but there is no logical argument that there should be better on the GWR one. The need of one customer for a service is not affected by how many others require it either. The issue is one of commercial decision by the TOC and has nothing to do with any other consideration.
Fine. Buffets for everyone! There are very few long train journeys I don't think would benefit from one, and I'm more than happy to see one on south-west trains services. Obviously the priority should be for trains where a significant portion of the passengers are on there for more than an hour or so and don't have a better option for making the journey, but I'm sure we can cater to the all-important Clapham to Crewkerne market sooner or later.
 

HamworthyGoods

Established Member
Joined
15 Jan 2019
Messages
3,938
Fine. Buffets for everyone! There are very few long train journeys I don't think would benefit from one, and I'm more than happy to see one on south-west trains services. Obviously the priority should be for trains where a significant portion of the passengers are on there for more than an hour or so and don't have a better option for making the journey, but I'm sure we can cater to the all-important Clapham to Crewkerne market sooner or later.
I’m not sure many people would share your view. In fact the buffet card used on the evening peak Bournemouth’s are currently being removed under a plan drawn up by the previous franchisee to increase seating capacity.
 

takno

Established Member
Joined
9 Jul 2016
Messages
5,071
I’m not sure many people would share your view. In fact the buffet card used on the evening peak Bournemouth’s are currently being removed under a plan drawn up by the previous franchisee to increase seating capacity.
I guess we could just split the service at Salisbury instead. That way it wouldn't be a long distance service, we can all agree that a buffet on it would be pointless, and we can get back to discussing buffets on the trains where people were actually asking for them back.
 

Master29

Established Member
Joined
19 Feb 2015
Messages
1,970
The trains to Plymouth stop at Exeter, sorry if my post did not make that clear. If you need a buffet from London to Exeter then you obviously will have it to Plymouth. I was contrasting this with a journey to Exeter from SR stations that make do with a trolley, my point being, I repeat, that pax refreshment needs will be the same on any long rail journey, regardless of speeds attained during it. Labelling something 'inter city' or 'regional' will not change that need.
On this I completely agree.
 

Busaholic

Veteran Member
Joined
7 Jun 2014
Messages
14,087
Let's see. Clapham Junction-Crewkerne - approximately 2.5 hours. Paddington-Penzance - approximately 5.5 hours.

Unusually, quite a lot of people are doing the whole run to Penzance, and even more will be going to St Erth for St Ives, and to Par for Newquay (approximately 4.5 hours).

They are not even slightly similar services. As I said, and quite a few people seem to be disregarding for some reason I can't quite understand, these are unique services in the UK. They are only comparable with the Caledonian Sleeper, the Highland Chieftain and the LNER KX-Aberdeen services as IC services where most passengers make a journey of well over four hours, mostly without breaking up the journey in any form. Furthermore, a lot of people are boarding/alighting at stations with very limited catering facilites, something that isn't going to affect a long-distance passenger from say Kings Cross to Edinburgh.

There are the long XC services but these are like Liverpool-Norwich in that people are making many different overlapping short journeys, almost nobody does the whole thing.

They therefore have a rather unique need in terms of catering and comfort levels. They'd be well served with a DB style sit-in Bistro plus a buffet counter, and with things like a family/kids cinema coach and the likes.



The absence of buffets from these trains has nothing to do with GWR. The DfT, in their infinite stupidity, wouldn't let them.
You only need to see the seat reservations at Penzance to realise how many are going all the way to Paddington, with a few more for Reading, and that's not even taking into account thE many who don't reserve a seat. Having been a fixture in the town for years, I recognise so many locals, even though I may not know their names: once, indeed, I travelled from Paddington with a woman not my wife and my wife was later informed of the fact by four different locals travelling on the same train!
 

pt_mad

Established Member
Joined
26 Sep 2011
Messages
2,960
Could the new Secretary of State for transport appointment have any bearing on this? Is there a possibility the new SOS may have a different personal opinion on this and review it or is it too late for the current direct award?
 

JN114

Established Member
Joined
28 Jun 2005
Messages
3,354
Could the new Secretary of State for transport appointment have any bearing on this? Is there a possibility the new SOS may have a different personal opinion on this and review it or is it too late for the current direct award?

I think they’d have to have a fairly strong opinion on it to make such sweeping changes. Looking at the SoS’s CV he doesn’t seem to be particularly strong on anything. Seems more like a patsy yes man to fill out BoJo’s cabinet with allies - like Grayling was to May.
 

Goldfish62

Established Member
Joined
14 Feb 2010
Messages
10,042
Let's see. Clapham Junction-Crewkerne - approximately 2.5 hours. Paddington-Penzance - approximately 5.5 hours.

Unusually, quite a lot of people are doing the whole run to Penzance, and even more will be going to St Erth for St Ives, and to Par for Newquay (approximately 4.5 hours).

They are not even slightly similar services. As I said, and quite a few people seem to be disregarding for some reason I can't quite understand, these are unique services in the UK. They are only comparable with the Caledonian Sleeper, the Highland Chieftain and the LNER KX-Aberdeen services as IC services where most passengers make a journey of well over four hours, mostly without breaking up the journey in any form. Furthermore, a lot of people are boarding/alighting at stations with very limited catering facilites, something that isn't going to affect a long-distance passenger from say Kings Cross to Edinburgh.

There are the long XC services but these are like Liverpool-Norwich in that people are making many different overlapping short journeys, almost nobody does the whole thing.

They therefore have a rather unique need in terms of catering and comfort levels. They'd be well served with a DB style sit-in Bistro plus a buffet counter, and with things like a family/kids cinema coach and the likes.



The absence of buffets from these trains has nothing to do with GWR. The DfT, in their infinite stupidity, wouldn't let them.
Very well put, and hopefully explained to those who may not appreciate the long distance nature of the journeys on the West of England services.

Incidentally, bistros are no longer considered good enough on DB. As part of the ICE 3 refurbishment, the bistros are being ripped out and replaced with full restaurants.
 

RLBH

Member
Joined
17 May 2018
Messages
962
There are the long XC services but these are like Liverpool-Norwich in that people are making many different overlapping short journeys, almost nobody does the whole thing.
I'd have thought that the Newcastle-Bristol and Scotland-Midlands traffic would be reasonably busy at least, which whilst they aren't the full journey are at least a good long chunk. On the really long XC services a passenger only going half way is still on the train for four to six hours!
 

Goldfish62

Established Member
Joined
14 Feb 2010
Messages
10,042
I’m not sure many people would share your view. In fact the buffet card used on the evening peak Bournemouth’s are currently being removed under a plan drawn up by the previous franchisee to increase seating capacity.
The buffet on 444s hasn't been in full use for years, only when the train is crowded as a useful port to serve from.
 

Goldfish62

Established Member
Joined
14 Feb 2010
Messages
10,042
Could the new Secretary of State for transport appointment have any bearing on this? Is there a possibility the new SOS may have a different personal opinion on this and review it or is it too late for the current direct award?
The SoS for Transport is usually just a stepping stone and the holder normally has no interest in their brief (except to grovel to the car lobby). Mr G was unusual in that it was his last chance saloon after messing up his more senior briefs. We have just returned to normal status.
 

Mag_seven

Forum Staff
Staff Member
Global Moderator
Joined
1 Sep 2014
Messages
10,033
Location
here to eternity
Could the new Secretary of State for transport appointment have any bearing on this? Is there a possibility the new SOS may have a different personal opinion on this and review it or is it too late for the current direct award?

I'd rather he concentrated on getting the the rest of the Great Western Mainline electrified (Chippenham-Bath-Bristol TM-Filton-Bristol Parkway and Didcot-Oxford) than putting buffets in Class 800s to be quite honest.
 

Busaholic

Veteran Member
Joined
7 Jun 2014
Messages
14,087
Could the new Secretary of State for transport appointment have any bearing on this? Is there a possibility the new SOS may have a different personal opinion on this and review it or is it too late for the current direct award?
If only Johnny Mercer MP, a Boris supporter, had been appointed: things might become different then! Incidentally, Grayling's demise means that his consistently stated line that a Dawlish solution was his ''no. 1 priority'' presumably no longer holds true, not that it makes a scrap of difference.
 

HowardGWR

Established Member
Joined
30 Jan 2013
Messages
4,983
There isn't going to be a buffet on GWR unless GWR wants to put one on and DfT don't mind. I don't understand why many here think such matters are decided otherwise, especially not by an RMT petition!
Edit: missed out a 'not'.
 
Last edited:

pt_mad

Established Member
Joined
26 Sep 2011
Messages
2,960
There isn't going to be a buffet on GWR unless GWR wants to put one on and DfT don't mind. I don't understand why many here think such matters are decided otherwise, especially by an RMT petition!
The point is, if buffets were a waste of time and unpopular, no TOC would have them, and nobody would use them. However, they are established, they are used, and they are still being fitted to new build trains in different regions. As well as operators like ScotRail bringing them in as a new option.

If you remove something established which has become the expected norm over 30 years then some people are going to want the alternative back if they considered that the change has been for the worst. Completely natural and right they should voice their opinions.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,876
Location
"Marston Vale mafia"
The point is, if buffets were a waste of time and unpopular, no TOC would have them, and nobody would use them. However, they are established, they are used, and they are still being fitted to new build trains in different regions. As well as operators like ScotRail bringing them in as a new option.

If you remove something established which has become the expected norm over 30 years then some people are going to want the alternative back if they considered that the change has been for the worst. Completely natural and right they should voice their opinions.

FWIW, had the trolley been implemented reliably (always there, passing about once an hour) I don't think anyone would be complaining. I don't care how my cup of tea gets to me, as long as it does.

The fundamental issue is the utter mess that has been made of the implementation of this change.
 

VT 390

Established Member
Joined
7 Dec 2018
Messages
1,366
Have I just been lucky with the services I have travelled on as all but 2 trips on GWR IET services this year I have had the trolly pass by me at least once and some of these trips have been quite short.
 
Status
Not open for further replies.

Top