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Great Northern - Compensation for 25th and 26th (but only for Twitter users)

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sefton

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Nice to see on Twitter that Great Northern have finally agreed to compensate their season ticket holders they told not to travel on the 25th and 26th.

560eC3Q2.jpg

https://twitter.com/i/status/1154684784918048768

However disappointing they only bothered to publish the information on Twitter and not on their website... Do they not want people to claim or is this just the normal one star Great Northern customer service level?


(new thread as the heat related one had been closed)
 
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717001

717001

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sefton said:
Nice to see on Twitter that Great Northern have finally agreed to compensate their season ticket holders they told not to travel on the 25th and 26th.

560eC3Q2.jpg

https://twitter.com/i/status/1154684784918048768

However disappointing they only bothered to publish the information on Twitter and not on their website... Do they not want people to claim or is this just the normal one star Great Northern customer service level?


(new thread as the heat related one had been closed)
Click to expand...
As revenue goes to the DfT, presume they had to wait for approval
 
30907

30907

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"Finally" being on the second day of disruption.
Its on the website too, as per the link, even if it wasnt at 0900 on a Sunday.
 
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sefton

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30907 said:
Its on the website too, as per the link, even if it wasnt at 0900 on a Sunday.
Click to expand...

Sorry, didn't realise informing customers via the web was a 9 to 5 Monday to Friday job for the railways.
 
RJ

RJ

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sefton said:
Nice to see on Twitter that Great Northern have finally agreed to compensate their season ticket holders they told not to travel on the 25th and 26th.

560eC3Q2.jpg

https://twitter.com/i/status/1154684784918048768

However disappointing they only bothered to publish the information on Twitter and not on their website... Do they not want people to claim or is this just the normal one star Great Northern customer service level?


(new thread as the heat related one had been closed)
Click to expand...

I read about this on a newspaper website so the word was put out there. Unfair bash on the TOC I think on this occasion.
 
30907

30907

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sefton said:
Sorry, didn't realise informing customers via the web was a 9 to 5 Monday to Friday job for the railways.
Click to expand...
No, but updating website text about delay repay may not be a 24/7 post :)
 
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