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Petition to bring back the buffet on GWR

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Busaholic

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A small and vociferous contingent on a rather niche corner of the Internet is not an indicator of a broader, general consensus. I think Cornish MPs have a lot more pressing matters to be concerning themselves with than over whether the small fraction of Cornish constituents who actually make use of on train catering facilities get their lukewarm tea from a counter or a trolley. I think they’d likely turn around and say what has been said by realists in this thread all along:-

A catering service is provided. GWR aren’t doing the best job of implementing that at present. We will put pressure on them to at least deliver what they’re meant to be doing now before backing expensive and disruptive modifications to trains that won’t actually fix the problems encountered.
I was referring to a consensus on this particular thread. Cornwall and Devon MPs were quite happy to get involved when the sleeper service was under threat a few years ago: the cynical might say it was because many of them used it themselves on a regular basis. In the event, when it was reprieved, those MPs, and a couple in particular, were very happy to claim credit, and the Transport Secretary of the time was happy to endorse their part in the decision. One of them was my MP the Lib Dem Andrew George, and he hung on to his seat with a small majority at the following General Election. The current MP for St Ives Derek Thomas will have noted the Brecon by-election result in a 'Leave' seat and be thinking about 'initiatives' that may enable him to retain his seat. GWR buffet ticks all the boxes. 'A small fraction of Cornish constituents who actually make use of on train catering facilities'? That may be true now because of the situation, but certainly wasn't in the past. The last time I travelled from Paddington, last year on an HST when everything was diverted via Bristol, I used the buffet on three occasions, the last time more to stretch my legs and avoid the tedium admittedly, and most people in my carriage (after Reading, first stop Exeter) went at least once, many purchasing both food and drink. You wait, these MPs WILL be getting involved even if their intervention comes to nought.
 
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londonteacher

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.
 

Failed Unit

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.

I don’t use FGW but do exactly that. But it is nice to be able to get a hot drink on route.

Many journeys I make on LNER when I am returning in the evening the station facilities are closed and getting something on the train is great.

That said 2 hour journeys have different demands to 5 hour journeys. Which makes me surprised they have nothing on London- Penzance.
 

londonteacher

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But a flask could be used for a hot drink. Maybe TOCs should be looking at ensuring station facilities are open to at least 8/9pm. This way passengers could get a hot drink, or a vending machine on stations or trains.


I don’t use FGW but do exactly that. But it is nice to be able to get a hot drink on route.

Many journeys I make on LNER when I am returning in the evening the station facilities are closed and getting something on the train is great.

That said 2 hour journeys have different demands to 5 hour journeys. Which makes me surprised they have nothing on London- Penzance.
 

sprunt

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pt_mad

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But a flask could be used for a hot drink. Maybe TOCs should be looking at ensuring station facilities are open to at least 8/9pm. This way passengers could get a hot drink, or a vending machine on stations or trains.
Thing is, if you're going a distance of three hours or more, there's a fair chance you want to eat something hot and why shouldn't you?
 

takno

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.
Primarily I think because idea of a cold sandwich and miserable side snack fills me with revulsion, which is only compounded by adding a dismal lukewarm fizzy drink. Obviously I could get something less dreadful from the station, but it wouldn't be hot by the time I was halfway through the journey, and would likely still be too bready to count as much of a meal. All of this I can only do if I get on at a station with facilities and have time during my connection to do the buying.

I think most of all though, I don't want to. They've already laid out the train with bare metal seats, requiring people to bring along a cushion, so the inconvenience of not letting me get food either is really just going to stop me travelling at all, or drive me into the open arms of Flybe.
 

pt_mad

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More to the point why is a restaurant justified on some services and yet a buffet with hot snacks for standard passengers on the same services isn't?
 

londonteacher

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Thing is, if you're going a distance of three hours or more, there's a fair chance you want to eat something hot and why shouldn't you?
If you are traveling by National Express or Megabus do you get a hot meal?
 

londonteacher

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Primarily I think because idea of a cold sandwich and miserable side snack fills me with revulsion, which is only compounded by adding a dismal lukewarm fizzy drink. Obviously I could get something less dreadful from the station, but it wouldn't be hot by the time I was halfway through the journey, and would likely still be too bready to count as much of a meal. All of this I can only do if I get on at a station with facilities and have time during my connection to do the buying.

I think most of all though, I don't want to. They've already laid out the train with bare metal seats, requiring people to bring along a cushion, so the inconvenience of not letting me get food either is really just going to stop me travelling at all, or drive me into the open arms of Flybe.

They are not 'not letting' you get food, they just are not providing the service which the trains that were specified by the DfT do not allow for. Not all long distance services have catering TPE from Manchester to Edinburgh, LNR Liverpool Lime Street to Euston via Birmingham New Street.
 

RLBH

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.
You can, but your cup of tea that you bought 15 minutes before departure is going to be bloody cold five hours later. And with several hundred people on a train, it's entirely reasonable for some of them to decide when they leave the house that they're not that hungry, only to change their mind once they're well into the West Country.
If you are traveling by National Express or Megabus do you get a hot meal?
If you wanted to get the bus travel experience, you'd be paying bus prices and sitting on the M4! The ability to buy food - we're not talking about having it included in the price - is one of the selling points of rail travel. Though it should be noted - some coach operators do offer complimentary snacks and refreshments.
 

Darandio

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.

But a flask could be used for a hot drink. Maybe TOCs should be looking at ensuring station facilities are open to at least 8/9pm. This way passengers could get a hot drink, or a vending machine on stations or trains.

Please don't start polluting this thread with basic common sense.

It has been discussed multiple times in the thread already, you weren't the first to bring it up and it's hardly annoying to do so. Some people will choose to to do just that and buy something beforehand.

It completely misses the point though. Never mind who specified it and just look at the GWR spiel for their shiny new trains. Why should you stock up when they are specifically telling you not to? They claim to provide a well stocked trolley to keep you going as well as advertising a tasty menu of hot food but seem to not be able to provide this with alarming regularity. Why shouldn't people be miffed?

Never go hungry

With food and drink served at your seat, you won’t have to bother stocking up before you leave.

From morning coffee, to tea and cake in the afternoon, our well-stocked trolley of tasty treats should keep you happy.
 

JN114

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I can’t recall a journey recently where the trolley didn’t come around; even on short hops between Swindon and Didcot. On a trip between Swindon and Cardiff at the start of the week the trolley was seen passing through after every stop... I even out of curiosity ordered a bacon roll from the standard trolley this morning on a run to Reading... It took a few minutes for it to arrive as the Customer Host had to contact their colleague to send for it; but it arrived within a reasonable timeframe and blew the supposition that the advertised on-train menu is a work of fiction clear out the window.

Maybe I’m just very lucky; but the inference that the trolleys don’t ever come round are way wide of the mark.
 

Failed Unit

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But a flask could be used for a hot drink. Maybe TOCs should be looking at ensuring station facilities are open to at least 8/9pm. This way passengers could get a hot drink, or a vending machine on stations or trains.

The flask is fine for a few hours but not many will keep liquids warm for 3-4 hours. For me London - Cardiff / Bristol routes are fine. But longer distance ones are not.

Can you get it on a coach? No but that is why I travel by train rather than coach.
 

tiptoptaff

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I can’t recall a journey recently where the trolley didn’t come around; even on short hops between Swindon and Didcot. On a trip between Swindon and Cardiff at the start of the week the trolley was seen passing through after every stop... I even out of curiosity ordered a bacon roll from the standard trolley this morning on a run to Reading... It took a few minutes for it to arrive as the Customer Host had to contact their colleague to send for it; but it arrived within a reasonable timeframe and blew the supposition that the advertised on-train menu is a work of fiction clear out the window.

Maybe I’m just very lucky; but the inference that the trolleys don’t ever come round are way wide of the mark.
I too never not see the trolley. I may try for a bacon roll on Monday morning.
 

Darandio

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Maybe I’m just very lucky; but the inference that the trolleys don’t ever come round are way wide of the mark.

I too never not see the trolley. I may try for a bacon roll on Monday morning.

Indeed, certainly an un-needed exaggeration on my part to say it's alarmingly regular. Probably got carried away being so annoyed at the other points.
 

Parallel

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Indeed, certainly an un-needed exaggeration on my part to say it's alarmingly regular. Probably got carried away being so annoyed at the other points.
The trolley is 50:50 for me. I did Bristol to Reading recently and it didn’t come through. However I wasn’t planning to buy anything so wasn’t a problem. I think I’d use it on a train journey of around 3 hours though. I frequently use the ones on TfW’s trains as they are always well stocked and pass through the train very frequently. It’s nice to have a hot drink and a snack for the longer journeys.

I find the 2x5 car services are best (when it is available in both halves) but one trolley for 9 coaches results in long gaps (for obvious reasons)
 

Ianno87

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They are not 'not letting' you get food, they just are not providing the service which the trains that were specified by the DfT do not allow for. Not all long distance services have catering TPE from Manchester to Edinburgh, LNR Liverpool Lime Street to Euston via Birmingham New Street.

LNR are not really 'long distance'* - just three commuter routes joined together

*Possibly excepting the Trent Valley semi-fast these days.

London Midland did have trolleys on the original via Northampton Trent Valley service...but withdrew them citing most folks just brought their own supplies (a feature of the 'budget' market most likely.
 

stj

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Maybe time for a real private operator to sell on board such as Costa or Greggs.
 

takno

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Maybe time for a real private operator to sell on board such as Costa or Greggs.
How does that help? Where would they sell from? What has a naff coffee brand owned by coke got to do with on-train catering? So many questions...
 

Gemz91

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This may annoy some people here but I'm going to say it anyway - surely you can bring a packed lunch and snacks or pop to somewhere like Tesco before hand for a meal deal.

If you've been away for a few nights, travelling with two children, carrying a bag in either hand plus a rucksack, faffing around with the ticket barriers, popping into Tesco isn't quite that simple (although I admit, that probably does account for a very small number of passengers).
 

londonteacher

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But, is it their job to provide provision for food? Ultimately the job of the railway is to get you from A to B.
 

mmh

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Which routes are these trains with buffets and people queuing up for their hot "meals" running on?

I use Virgin a lot, and I can't recall ever seeing anyone return from the buffet with anything other than a cup of flavoured water, a sandwich, a packet of crisps or perhaps one of their chocolate bar "offerings."
 

sheff1

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You can certainly get various types of hot food from the buffets on LNER. Describing them as "meals" might be pushing it.
 

EE Andy b1

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I thought longer distance (Inter City) train travel was supposed to be an experience especially for leisure travellers. Part of that experience would be to have something nice to eat, probably hot and a drink on the train and to sit back and relax. Is that too much to ask for.

Rail travel has now turned into a torrid endurance of anything from minutes to multiple hours.
 

takno

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But, is it their job to provide provision for food? Ultimately the job of the railway is to get you from A to B.
Then why do they provide seats, and carpets, and room for luggage for that matter? The job of the railways is to get me from A to B in a manner that will cause me to choose to use railways, rather than going by car or sitting on some grubby Megabus choking down some god-awful squashed cheese sandwich I got from Tesco before I got on
 

Busaholic

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Which airline on a five or six hour flight charging premium fares wouldn't provide you with even a drink?
 
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