I would be grateful for any explanation of this scenario.
I originally booked the following for 2 adults using a Two together railcard:
WTF - MAN (Watford Junction - Manchester)
Journey 1:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 80.50 (2@GBP 40.25)
Journey 2:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 85.80 (2@GBP 42.90)
Total £166.30.
I then had to reschedule my trip. I understand the fare rules allow for rebooking at the same or a higher price, but not a reduction and that there is a £10 rebooking fee per passenger per journey.
Using the Virgin trains website I went through the rebooking. The system requires me to buy new tickets and then send off the originals for a refund less the £40 rebooking fee (£10 x 2 x2). This is very clear and I have sent off this following instructions.
For the rescheduled trip I booked and paid for:
Journey 1:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 80.50 (2@GBP 40.25)
Journey 2:
Adult TWO TOGETHER RAILCARD fare off peak single
GBP 117.00 (2@GBP 58.50)
Total £197.50.
I then went on the Virgin website and can see that an off peak single (as an online purchase) should be £59.10 (for 2 adults using a Two Together railcard).
I know that the minimum I should pay would be £85.80, but I can't see how the £117 is correct.
Can anyone explain it? I have tried customer service, but I have exchanged 10 messages and they can't see the issue.
I originally booked the following for 2 adults using a Two together railcard:
WTF - MAN (Watford Junction - Manchester)
Journey 1:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 80.50 (2@GBP 40.25)
Journey 2:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 85.80 (2@GBP 42.90)
Total £166.30.
I then had to reschedule my trip. I understand the fare rules allow for rebooking at the same or a higher price, but not a reduction and that there is a £10 rebooking fee per passenger per journey.
Using the Virgin trains website I went through the rebooking. The system requires me to buy new tickets and then send off the originals for a refund less the £40 rebooking fee (£10 x 2 x2). This is very clear and I have sent off this following instructions.
For the rescheduled trip I booked and paid for:
Journey 1:
Adult TWO TOGETHER RAILCARD fare Advance Single First
GBP 80.50 (2@GBP 40.25)
Journey 2:
Adult TWO TOGETHER RAILCARD fare off peak single
GBP 117.00 (2@GBP 58.50)
Total £197.50.
I then went on the Virgin website and can see that an off peak single (as an online purchase) should be £59.10 (for 2 adults using a Two Together railcard).
I know that the minimum I should pay would be £85.80, but I can't see how the £117 is correct.
Can anyone explain it? I have tried customer service, but I have exchanged 10 messages and they can't see the issue.