Hi
My husband and I travelled on 2/7/19 from KGX to Gleneagles in First Class on a Single Advanced First ticket each costing £69.95.
The train was more than 30 mins late in arriving at Gleneagles so Delay Repay kicked in.
I submitted 2 applications for the tickets and received only 1 refund of £34.98 into my bank account. I have repeatedly emailed LNER's Delay Repay to state there were 2 applications made, supplying both reference numbers, but they keep using the same email template saying both applications have been settled. I have sent a screenshot of the bank account to no avail. It may only be £34.98 but the principle matters.
I have just sent an email to David Horne, CEO LNER highlighting its failure to find out where the missing £34.98 has gone to - surely providing last 4 digits of a bank account can be provided.
If I cant get any resolution from LNER - what is my next course of action?
Cheers
My husband and I travelled on 2/7/19 from KGX to Gleneagles in First Class on a Single Advanced First ticket each costing £69.95.
The train was more than 30 mins late in arriving at Gleneagles so Delay Repay kicked in.
I submitted 2 applications for the tickets and received only 1 refund of £34.98 into my bank account. I have repeatedly emailed LNER's Delay Repay to state there were 2 applications made, supplying both reference numbers, but they keep using the same email template saying both applications have been settled. I have sent a screenshot of the bank account to no avail. It may only be £34.98 but the principle matters.
I have just sent an email to David Horne, CEO LNER highlighting its failure to find out where the missing £34.98 has gone to - surely providing last 4 digits of a bank account can be provided.
If I cant get any resolution from LNER - what is my next course of action?
Cheers
