blakey1152
Member
- Joined
- 5 Sep 2011
- Messages
- 450
Hi,
I had to travel back from Solihull yesterday and I had an advance ticket valid on the 1624 to Marylebone - However, because the train was rammed to capacity because of the lack of trains from Birmingham New Street into London I was unable to get on the train!
The employee on the platform said to go to the ticket office which I did but this was fruitless as the Ticket Office was "temporarily closed" - whether or not it was unmanned or the person in the office had gone for a break I do not know.
I didn't want to risk catching the next train into London with my advance ticket in case of issues with a ticket check - So I purchased (after a battle with the worlds worst touch screen ticket machine which made me think the Southeastern ones are amazing) a Super Off Peak single for £31.30 to London - Almost 3 times the cost of my now invalid due to no fault of my own Advanced ticket!
I am wondering is it worth complaining to Chiltern Trains and explaining what happened to request a refund on the £31.30 ticket - not sure if they have a delay repay scheme as obviously I got into London way later than I should have on my original ticket.
Any help greatly appreciated.
I had to travel back from Solihull yesterday and I had an advance ticket valid on the 1624 to Marylebone - However, because the train was rammed to capacity because of the lack of trains from Birmingham New Street into London I was unable to get on the train!
The employee on the platform said to go to the ticket office which I did but this was fruitless as the Ticket Office was "temporarily closed" - whether or not it was unmanned or the person in the office had gone for a break I do not know.
I didn't want to risk catching the next train into London with my advance ticket in case of issues with a ticket check - So I purchased (after a battle with the worlds worst touch screen ticket machine which made me think the Southeastern ones are amazing) a Super Off Peak single for £31.30 to London - Almost 3 times the cost of my now invalid due to no fault of my own Advanced ticket!
I am wondering is it worth complaining to Chiltern Trains and explaining what happened to request a refund on the £31.30 ticket - not sure if they have a delay repay scheme as obviously I got into London way later than I should have on my original ticket.
Any help greatly appreciated.