That was, somewhat unsurprisingly, GWR. The questions provided to the “public” where something on the lines of “Would you prefer an old fashioned style buffet or an at seat service with food bought to you”. The biggest issue / bugbear I have with this is how hideously ambiguous this question is. By saying “An Old Fashioned Style Buffet” instantly makes the buffet sound old and past it’s sell by date, while the “an at seat service with food bought to you” make it sound as if GWR we’re going to offer you a Pullman or Travelling Chef style service. Of course what we have in reality is a poorly stocked / offering of a trolley designed and leased from Hitachi - all part of the apparently “Improved Service” we have with these IEPs.
I was speaking to the buffet staff on both ScotRail and LNERs HSTs the other day - both make valid points that, when announced or through signage in the train, people know where the buffet is. Not just for food but in case they need to speak to a member of staff, or in case of an emergency - something that isn’t as easy for a member of the public having to find a trolley attendant or member of on train staff on a packed out train (the buffet effectively being a focal point or meeting place if you will).
Another issue I have with trollies, barring the limited selection is being highlighted on this service as we speak. The member of staff is trying to get through this 170 with the trolley, but people are now coming up to him as he serves. This then both blocks the aisle, causes confusion for the staff member and is frustrating for other passengers who aren’t effectively jumping the gun. Becoming a static trolley may help, but then it defeats the point of having a trolley and you might as well just have a buffet or permanent trolley space (similar to the South Central 319s).
(He’s also now just run out of hot water and crisps, limiting his selection further).