Unless they have tight connections, I don’t think regular passengers are too bothered about being a minute or two late due to dwell times. What really bothers them, in my experience, and what probably contributes to the overall (un)reliability figures is the lack of resilience of some rail companies in the event of a major incident (a major infrastructure failure or a suicide) which may not be the fault of the train operator but can often affect operations for the rest of the day, even if the primary cause is cleared after an hour or so. Not pretending there are any easy answers, but these events are so frequent that you’d think some degree of contingency planning expertise would be built up over the years. At the very least, station staff should be able to tell passengers what is going on, rather than the other way round.
Sorry, going off topic, but I’m not sure what influence Boris or Mr Schnapps can have upon this (apart from a no-deal Brexit increasing the suicide rate)
Sorry, going off topic, but I’m not sure what influence Boris or Mr Schnapps can have upon this (apart from a no-deal Brexit increasing the suicide rate)