Phil Greaves
New Member
Sorry, I'm new here and wasn't sure where to put this;
In July I bought return tickets from Menston to London KX. These were sent 1st clas and arrived next day. The date of travel was to be Tuesday 20th August, returning Wednesday 21st August. Total Paind was just over £78.
The meeting I was to attend was cancelled on August 15th, so I logged into LNER, filled in the refund form, printed it off and sent it to them with the unused tickets and original booking receipt that came with them
I sent the pack Special Delivery Tracked and Royal Mail confirm that it was received and signed for at 9.39am on 17th August - 3 days before travel.
I've just had an email saying 'Refund Refused'.
Could anyone help me to understand why?
I've raised this with LNER, and might copy in Barry Doe at RAIL, but so far no response. Trying to get through by phone is futile.
Grateful for any advice.
Phil
In July I bought return tickets from Menston to London KX. These were sent 1st clas and arrived next day. The date of travel was to be Tuesday 20th August, returning Wednesday 21st August. Total Paind was just over £78.
The meeting I was to attend was cancelled on August 15th, so I logged into LNER, filled in the refund form, printed it off and sent it to them with the unused tickets and original booking receipt that came with them
I sent the pack Special Delivery Tracked and Royal Mail confirm that it was received and signed for at 9.39am on 17th August - 3 days before travel.
I've just had an email saying 'Refund Refused'.
Could anyone help me to understand why?
I've raised this with LNER, and might copy in Barry Doe at RAIL, but so far no response. Trying to get through by phone is futile.
Grateful for any advice.
Phil