Baysdale
New Member
We arrived at DARLINGTON station on 16th Aug 2019 at about 7pm. We bought two tickets for the Northern train to Eaglescliffe (scheduled we were told for 19:18). When we reached the departure platform a fellow traveller alerted us to the departures board which showed the 19:18 as ‘Cancelled’. We returned to the kiosk to seek advice ( didn’t leave the platform). The rail staff advice was we could turn in our tickets for a full refund or we would get a refund if we got the next train which was the 19:40. We returned to our position on the platform and awaited the next train with the other passengers who were still there from the earlier time (awaiting the 19:18).
We arrived at our home station 30 mins after the original schedule ( we caught the 19:40)
We were refused a rebate because Northern claim the 19:18 did run as the late 19:25.
I have checked on openrail times and it does show a19:25 leaving Darlington and identifies this as the late running 19:18.
My question is 1) Is it usual for trains which have been shown as ‘Cancelled’ to suddenly appear? (we didn’t see it)
2) Is there some obvious explanation that I have missed?
3) Is Openrail Times reliable?
Thanks
We arrived at our home station 30 mins after the original schedule ( we caught the 19:40)
We were refused a rebate because Northern claim the 19:18 did run as the late 19:25.
I have checked on openrail times and it does show a19:25 leaving Darlington and identifies this as the late running 19:18.
My question is 1) Is it usual for trains which have been shown as ‘Cancelled’ to suddenly appear? (we didn’t see it)
2) Is there some obvious explanation that I have missed?
3) Is Openrail Times reliable?
Thanks