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Priv Travel on The Night Riviera

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RJ

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According to the current Rail Staff Travel Guide, you are only eligible for Priv rates on the most expensive adult inclusive package i.e. the £135 tier.

That tallies with the tickets I’ve bought at £33.75 each (quarter of £135).

That is the correct price, but greatkingrat's theory is that it's only available when the £59 and £74 tickets are available to the public. If someone from GWR doesn't confirm in the meantime I will also have a look in the system and see if i reach the same conclusion!
 
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IKB

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In theory yes, a ticket check would weed out the frauds. But would you want the job of bouncing people with a ticket, albeit a dodgy one off the last train of the day from Rannoch or Ardlui?

Tricky one. I'm quite hard line so if someone has deliberately and fraudulantly obtained a discounted ticket I wouldn't lose any sleep over it.

It's unlikely there would nothing on any train for 3 months especially as summer has been and gone! I found a load of available dates for someone a couple of weeks ago. You'd be lucky to find something within about 4 weeks but if you can be flexible, there will more choice with more notice than that. If you ever intend to use the service in the future you can PM me and I will check when I am in.

Thanks I might take you up on that in the future. If when attending a booking office, what codes or special wizardry does the clerk need to input into the computer? Would be handy to know what I've got to prompt them with if I come up against a brick wall.

There are four levels of advance fares available for the Night Riviera - £135 / £89 / £74 / £59 (assuming a journey London - Penzance). As far as I can see the staff fares are only available on trains where the public advance fare is £74 or £59. Once it reaches the top two levels, the staff quota seems to be withdrawn.

According to the current Rail Staff Travel Guide, you are only eligible for Priv rates on the most expensive adult inclusive package i.e. the £135 tier. That tallies with the tickets I’ve bought at £33.75 each (quarter of £135).

That is the correct price, but greatkingrat's theory is that it's only available when the £59 and £74 tickets are available to the public. If someone from GWR doesn't confirm in the meantime I will also have a look in the system and see if i reach the same conclusion!

I think confusion exists as to when Option 1 (75% off the most expensive adult inclusive adult package) is available or not. As I recounted above, I attended Paddington recently to be told none of these ticket were available between now and December.

I emailed GWR last week outlining the Rail Staff Travel guidance and asking where sleeper PRVs can be bought and what the quotas are. The reply a week later:

"I have spoke to our telesales team and they have advised that the only place you can buy this type of ticket is at the station. You could go back to the station and maybe try again, but if they say that they don't do them anymore or there is none available there is no where else you can purchase them. Unfortunately we don't no the reason why the clerk had said they are no longer available as we don't sell that type of ticket in our department, the station staff should be able to give you more information regarding this."

A typically unhelpful reply. The bit about telesales is also incorrect as I bought the PRV rate ticket via that method last week.

If you email a company (using the only contact portal on the website) asking for a definitive answer or the corporate line then you expect them to find out the answer, not say "sorry not this department guv". Well do the legwork and find out. If I emailed to complain about the catering provision, I wouldn't expect them to say "sorry we don't cook the breakfasts in this department"!
 

Lemmy99uk

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That is the correct price, but greatkingrat's theory is that it's only available when the £59 and £74 tickets are available to the public. If someone from GWR doesn't confirm in the meantime I will also have a look in the system and see if i reach the same conclusion!

I would be interested to know your findings. It’s an unusual, but effective way of controlling a quota.
 

RJ

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Thanks I might take you up on that in the future. If when attending a booking office, what codes or special wizardry does the clerk need to input into the computer? Would be handy to know what I've got to prompt them with if I come up against a brick wall.







I think confusion exists as to when Option 1 (75% off the most expensive adult inclusive adult package) is available or not. As I recounted above, I attended Paddington recently to be told none of these ticket were available between now and December.

I emailed GWR last week outlining the Rail Staff Travel guidance and asking where sleeper PRVs can be bought and what the quotas are. The reply a week later:

"I have spoke to our telesales team and they have advised that the only place you can buy this type of ticket is at the station. You could go back to the station and maybe try again, but if they say that they don't do them anymore or there is none available there is no where else you can purchase them. Unfortunately we don't no the reason why the clerk had said they are no longer available as we don't sell that type of ticket in our department, the station staff should be able to give you more information regarding this."

A typically unhelpful reply. The bit about telesales is also incorrect as I bought the PRV rate ticket via that method last week.

If you email a company (using the only contact portal on the website) asking for a definitive answer or the corporate line then you expect them to find out the answer, not say "sorry not this department guv". Well do the legwork and find out. If I emailed to complain about the catering provision, I wouldn't expect them to say "sorry we don't cook the breakfasts in this department"!

At the ticket office you'll need a bit of luck. This one isn't a case of using a code - the clerk both needs to know how to issue a sleeper ticket on their system and not be workshy. Many will be helpful but unfortunately you may have to shop around.

Customer services have a tricky job. They need to recognise when a query requires a response from a subject matter expert, then correctly identify who those people are and hope they are not too busy to provide a quick response. If any of these steps are missed they may, with the best intentions, provide an inadequate response.

Where I am, a sleeper ticket is like a normal reservation, only the customer details actually have to be filled in.

Tricky one. I'm quite hard line so if someone has deliberately and fraudulantly obtained a discounted ticket I wouldn't lose any sleep over it.

Ba doom tish!

I agree, provided the website made it clear that the code was only to be used by Priv holders. I Google discount codes for the rare occasions I buy things online and I'd have no way of knowing if those codes were for targetted customers but if they work, they work.
 

Sleepy

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That is the correct price, but greatkingrat's theory is that it's only available when the £59 and £74 tickets are available to the public. If someone from GWR doesn't confirm in the meantime I will also have a look in the system and see if i reach the same conclusion!
I would agree with the theory about the quota only existing when the lower 2 tiers are available over last few years.
 

FGW_DID

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This might be a question with an obvious face - palm answer but:

Night Riveria travel: GWR staff pass holders, presumably only have to stump up, should they wish to book a bunk? Assume you just book via any ticket office on production of staff pass?
 

whhistle

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At the very minimum you should be possession of your PRV card, and I don't think any rail staff would object to taking along their photographic TOC staff ID or other identity document (eg passport) to prove they are the person on the PRV rate card.
Or just type your PRIV ticket number into the discount box?
Websites should be able to check a database in less than a second.
 

whhistle

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Thanks I might take you up on that in the future. If when attending a booking office, what codes or special wizardry does the clerk need to input into the computer? Would be handy to know what I've got to prompt them with if I come up against a brick wall.
1) Ask if they're using RJIS / Journey Planner - everyone at a ticket office should have access to it.
2) Get them to type the details in like a normal journey. The train leaves Paddington at 23:45.
3) On the right hand side, get them to click "Check Fares" to get rid of everything that isn't valid. Click OK to any dialog boxes.
4) Select the fare you want to buy.
5) On the right hand side, click "Availability > View Availability".
6) A new box will come up. In the middle-right side it'll show options for Seat, Sleeper Solo, Sleeper Twin.
7) Put a 1 in the box for what you want and click "Add".
8) It'll then ask for customer details and can be booked like a normal fare.
 

whhistle

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Yes, the priv fare is always £33.75, but it is not always available (even when there are £135 public rate tickets still available).
Are we talking about travel tickets or sleeper berth tickets?
The £33.75 ticket is available all the time like a normal priv tickets - I have access to RJIS so checked for travel for today (so no advances for sale) and could (in theory) purchase.
 

Sleepy

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Are we talking about travel tickets or sleeper berth tickets?
The £33.75 ticket is available all the time like a normal priv tickets - I have access to RJIS so checked for travel for today (so no advances for sale) and could (in theory) purchase.
These are a package for travel & berth - unusual for PRIV discountable ticket they must have a reservation when issuing.
 

RJ

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1) Ask if they're using RJIS / Journey Planner - everyone at a ticket office should have access to it.

Not so - it wasn't on the Tribute computers I used to use and we had to protest to retain it where I am now! It's an excellent bit of software for functionality if you can navigate it!
 

whhistle

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Not so - it wasn't on the Tribute computers I used to use and we had to protest to retain it where I am now! It's an excellent bit of software for functionality if you can navigate it!
That's terrible!
I thought most tickets offices used it for advance tickets.
Hell, when I consulted for a TOC, even their customer relations department had logins to reserve seats and book bikes.
 

whhistle

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Not every ticket office has access to RJIS/Journey Planner.
Although taking what I said at face value, everyone should have access to it.
Whether they do or not is another question :P
But see above - I'm surprised there are TOCs that seemingly run without it.
 

Haywain

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everyone should have access to it.
I'm not sure why you take this view. As RJ said, offices equipped with Tribute do not usually have it and manage perfectly well without it. Tribute has a full ability to issue Advance tickets make reservations for both seats and bikes.
 

RJ

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So I've gone through Priv availability for the Night Riviera as far as it goes. £33.75 Solo and £55 twin one way. At time of posting there is at least one berth available on the dates shown in the box below if anyone wants an easier time doing it through telesales.

Meanwhile I also noted down availability of the public rate berths and identified the following;
  • If the £59 fare is available, the Priv rate fare is available.
  • The Priv fare is only available if the £74 fare is available
  • The Priv fare is not available when neither the £59 nor £74 public fares are available.
  • The Priv fare is not dependent on the £59 fare being available and it is not always available if the £74 fare is.
In short, if the £59 fare is the cheapest shown for a berth, the Priv rate is available. If the £74 fare is the cheapest shown, the Priv rate might be available. If neither is shown, it is not available.

Code:
Priv berth availability

PAD - PNZ          PNZ - PAD
Wed 09/10/19       Thu 10/10/19
Wed 16/10/19       Thu 17/10/19
Wed 23/10/19       Thu 24/10/19
Wed 30/10/19       Wed 30/10/19
Mon 04/11/19       Thu 31/10/19
Wed 06/11/19       Wed 06/11/19
Mon 11/11/19       Thu 07/11/19
Tue 12/11/19       Sun 10/11/19
Wed 13/11/19       Tue 12/11/19
Fri 15/11/19       Thu 14/11/19
Sun 17/11/19       Sun 17/11/19
Fri 22/11/19       Mon 18/11/19
Sun 24/11/19       Tue 19/11/19
Mon 25/11/19       Thu 21/11/19
Tue 26/11/19       Sun 24/11/19
Wed 27/11/19       Tue 26/11/19
Fri 29/11/19       Thu 28/11/19
Sun 01/12/19       Sun 01/12/19
Mon 02/12/19       Tue 03/12/19
Tue 03/12/19       Thu 05/12/19
Wed 04/12/19       Sun 08/12/19
Fri 06/12/19       Mon 09/12/19
Mon 09/12/19       Tue 10/12/19
Tue 10/12/19       Wed 11/12/19
Wed 11/12/19       Thu 12/12/19
Thu 12/12/19
 
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IKB

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So I've gone through Priv availability for the Night Riviera as far as it goes. £33.75 Solo and £55 twin one way. At time of posting there is at least one berth available on the dates shown in the box below if anyone wants an easier time doing it through telesales.
[/code]

Thanks for all the recent replies and tips. Hopefully the process of buying tickets will be more painless next time!
 

IKB

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There are engineering works in the Taunton area 9th-14th November, with GWR running a two-hourly service via Yeovil instead. I was hoping to travel on the Night Riviera on 10th Nov (southbound) but no tickets are shown as on sale. I can see a 'Q' schedule for the train via Yeovil on that date. Anyone have any sold info if it will run?
 

221129

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There are engineering works in the Taunton area 9th-14th November, with GWR running a two-hourly service via Yeovil instead. I was hoping to travel on the Night Riviera on 10th Nov (southbound) but no tickets are shown as on sale. I can see a 'Q' schedule for the train via Yeovil on that date. Anyone have any sold info if it will run?
It will run.
 

Starmill

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people were sharing the code with their friends and it found its way onto consumer value websites before long.
It was published on a publicly available web page.
Customer services have a tricky job. They need to recognise when a query requires a response from a subject matter expert, then correctly identify who those people are and hope they are not too busy to provide a quick response. If any of these steps are missed they may, with the best intentions, provide an inadequate response.
While your first sentence may be true in a small proportion of cases, what you go on to describe is the core function of the customer relations department: namely to decide whether to hand over cases for further investigation, and if so to whom. If they do not execute this duty effectively, there is no other reliable means for it to happen. If they didn't perform this function, that would also leave the customer relations department with little work to do.

Intentions are generally irrelevant; accurate responses are the criteria for success. Tricky or otherwise.
 
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