some bloke
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Why would it be unreasonable for someone to think, on the basis of the West Midlands Trains Passengers' Charter - or the Charter combined with the National Rail Conditions of Travel - that they are allowed to board without a ticket after three or five minutes in a queue?
The company might say "specific situations" is intended to mean only some, not all. But since they don't specify any, it might seem reasonable to think it means all situations where you have to wait more than three or five minutes.
A reasonable exception might be if you were buying a long time in advance and didn't have any special reason for not queuing for a bit longer than three or five minutes. The company clearly can't exclude all the situations, so why would a situation where the train pulls in be excluded?
It doesn't say how passengers are supposed to know what "specific situations" mean they "can" board without a ticket.
It doesn't say that the unspecified "specific situations" need permission from staff, or that you need to indicate to anyone that you are going to board.
The passage including "specific situations " doesn't mention permits to travel. In any case, if you can't get a ticket, you may not be able to get a permit either.
For some background, including an intention to send a summons:
https://www.railforums.co.uk/threads/i-am-truly-scared.189045/
West Midlands Trains Passengers' Charter said:If you want to get on board, you need a valid ticket or buy a permit to travel using a machine at your starting station. If you have been unable to buy a ticket before boarding, you can purchase one on arrival at your destination and explain to the team. They will be happy to sell you a ticket.
https://www.westmidlandsrailway.co....KFAntkGJM2Qs/wmt-passengers-charter-dec17.pdfWest Midlands Trains Passengers' Charter said:Remember to arrive at the station in plenty of time to buy a ticket if you have not already bought one in advance. Our aim is to make sure you do not have to queue more than five minutes at peak times or three minutes at any other time. We display details of these peak times at ticket offices. We will monitor our achievements of these queuing times as part of our continuous improvement programme. In specific situations where queueing times are not being achieved at a station, you can buy either a ticket en route or at your destination.
The company might say "specific situations" is intended to mean only some, not all. But since they don't specify any, it might seem reasonable to think it means all situations where you have to wait more than three or five minutes.
A reasonable exception might be if you were buying a long time in advance and didn't have any special reason for not queuing for a bit longer than three or five minutes. The company clearly can't exclude all the situations, so why would a situation where the train pulls in be excluded?
It doesn't say how passengers are supposed to know what "specific situations" mean they "can" board without a ticket.
It doesn't say that the unspecified "specific situations" need permission from staff, or that you need to indicate to anyone that you are going to board.
The passage including "specific situations " doesn't mention permits to travel. In any case, if you can't get a ticket, you may not be able to get a permit either.
https://www.westmidlandsrailway.co.uk/about-us/our-performance/passengers-charterWest Midlands Trains said:our Passengers' Charter sets out exactly what you can expect from us. There can be no excuses because it’s all there in plain sight...
Everything is open, honest and straightforward.
https://www.nationalrail.co.uk/National Rail Conditions of Travel.pdfNational Rail Conditions of Travel said:When you buy a Ticket...you enter into a binding contract with each of the Train Companies...The Conditions set out the rights and obligations of passengers and the Train Companies ...
Most Train Companies operate a Passenger’s Charter that offers additional passenger rights on their services. ....In addition to the industry arrangements set out under these Conditions and Passenger’s Charters, you are also able to rely on statutory rights.
For some background, including an intention to send a summons:
https://www.railforums.co.uk/threads/i-am-truly-scared.189045/
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