Just wondering what the situation is when you have an Anytime ticket and the train you intended to get is cancelled so you get the next one. Is this a cancellation claim, in which case you claim from the retailer, or a delay?
Happened yesterday - we went to Lancaster and headed back to the station in good time for the 1651, which eventually turned out to be cancelled, so we got the 1714 instead, arriving at Morecambe 24 minutes later than intended.
I have no intention of following this up as 25% of the return portion of a £2.70 day return ticket is peanuts, but if it were to happen on a more expensive journey would you claim for the cancellation or the delay? I strongly suspect it would be the delay, otherwise you would get a free journey, but the retailer isn’t going to know that you didn’t simply decide not to travel (if your ticket wasn’t marked or barriered). You might have got a lift from a friend or something.