Peter Kelford
Member
- Joined
- 29 Nov 2017
- Messages
- 903
I regularly travel LNER between London King's Cross (KGX) and Peterborough (PBO), but the last few times, I have been repeatedly penalised by staff. The ticket machines at Peterborough never seem to sell the right tickets:
and when on board, the staff refuse to sell me tickets with the Family and Friends Railcard discount applied, despite the fact that I was unable to buy tickets in the station. Then, very recently, a particular person decided to give in, but decided to charge us an anytime rate (we were on the 15:10 1A33 service on a weekday). However, now that I intend to travel on the same service again, I find the website states that an off-peak ticket is offered for the journey in question.
and when on board, the staff refuse to sell me tickets with the Family and Friends Railcard discount applied, despite the fact that I was unable to buy tickets in the station. Then, very recently, a particular person decided to give in, but decided to charge us an anytime rate (we were on the 15:10 1A33 service on a weekday). However, now that I intend to travel on the same service again, I find the website states that an off-peak ticket is offered for the journey in question.
- Was the onboard staff correct to sell an anytime ticket when the off-peak ticket was available?
- Why do the PBO ticket machines not sell the right tickets?
- What are the regulations surrounding the sale of tickets and/or why are they suddenly being enforced to the letter?