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Delay repay multiple tickets non-valid route

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jaffa

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Is it possible to claim delay repay if I use multiple tickets to double back or travel on an invalid route, if the standard minimum connection times are adhered to?

Example - Reading to Pinhoe via Exeter.
Travelling on a Reading - Exeter ticket and a Exeter to Pinhoe ticket. If the Reading - Exeter train was delayed so I missed the connection to catch the train to Pinhoe, could I claim delay repay, bearing in mind the route wouldn't normally be valid?

Example 2 - Tiverton Parkway to Taunton via Exeter
If I had a ticket from Tiverton Parkway to Exeter and one from Exeter to Taunton, and missed the connection at Exeter, could I claim delay repay even though I am doubling back?

Thanks for your help.
 
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yorkie

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Is it possible to claim delay repay if I use multiple tickets to double back or travel on an invalid route, if the standard minimum connection times are adhered to?

Example - Reading to Pinhoe via Exeter.
Travelling on a Reading - Exeter ticket and a Exeter to Pinhoe ticket. If the Reading - Exeter train was delayed so I missed the connection to catch the train to Pinhoe, could I claim delay repay, bearing in mind the route wouldn't normally be valid?
Your journey is presumably Reading - Taunton - Exeter St Davids - Exeter Central - Pinhoe?

This is the fastest route, albeit not a permitted one, and you are entitled to make this journey using a combination of valid tickets.

Delay Repay applies to a journey. You are entitled to claim.

My recommendation is to book journeys like this on an accreddited ticket splitting site. If you are delayed, forward the booking confirmation email, attaching photographs of the tickets, to the relevant customer services department (in this case GWR). This makes it unambiguous. The retailer should also support you in the unlikely event of a dispute.

GWR make it clear in their Passengers Charter that they will pay out for the whole journey.
Example 2 - Tiverton Parkway to Taunton via Exeter
If I had a ticket from Tiverton Parkway to Exeter and one from Exeter to Taunton, and missed the connection at Exeter, could I claim delay repay even though I am doubling back?

Thanks for your help.
This one puzzles me; the problem here is that if you are double-calling at the origin or destination it would be difficult to argue that's one journey.
 

jaffa

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Thanks, that makes sense. The 2nd example wasn't a good one, I admit! I should have thought of a station group with a more infrequent service.
 

yorkie

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The first one was a perfect example. In fact if you asked for the fastest tickets to get to Pinhoe at Reading station, and stated you wished to travel with GWR, I suspect GWR would sell that combination of tickets; their charter makes it clear they would pay Delay Repay if their train was delayed causing you to miss the connection. So it would be pretty clear-cut.

The same principle should apply providing your overall journey can be reasonably deemed to be a journey! For journeys that are 'circular' in nature and/or avoid needless doubling back for the experience, I recommend reading my words of caution/advice in these threads:
 
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