Ivor
Member
Newbie so please bear with me.
I work for an agency (when I actually get shifts) who have the zero hour contracts for GTR
I am far from work shy although I know many agency staff are but the majority I have met seem hard working.
Anyway the past few weeks I have had customer service shifts at a station where a young woman arrives on the opposite platform with a toddler & the biggest buggy I’ve ever seen also ladened with a couple of bags holding the toddler’s & her bits & pieces.
She says for her to use the walkway out, cross a road/pavement bridge takes her 10 minutes to get to her house where if someone carries the buggy/bags up & over the station bridge she can be home in a couple of minutes via the main platform/entrance.
The fault of nobody but I’m over retirement age, fairly fit but I am finding the weight & cumbersome buggy & bags difficult to the point yesterday my back went (not too severe but bad enough) I politely told her yesterday I can no longer do this (I willingly help disabled/vip/elderly) she will have to take the 10 minute walk round.
Bottom line she said she would place a complaint with the TOC! I dare not run this past the agency who knowing them will not sympathise & kick me off their books.
Advice please where the line is drawn re H&S etc?
Many thanks
I work for an agency (when I actually get shifts) who have the zero hour contracts for GTR
I am far from work shy although I know many agency staff are but the majority I have met seem hard working.
Anyway the past few weeks I have had customer service shifts at a station where a young woman arrives on the opposite platform with a toddler & the biggest buggy I’ve ever seen also ladened with a couple of bags holding the toddler’s & her bits & pieces.
She says for her to use the walkway out, cross a road/pavement bridge takes her 10 minutes to get to her house where if someone carries the buggy/bags up & over the station bridge she can be home in a couple of minutes via the main platform/entrance.
The fault of nobody but I’m over retirement age, fairly fit but I am finding the weight & cumbersome buggy & bags difficult to the point yesterday my back went (not too severe but bad enough) I politely told her yesterday I can no longer do this (I willingly help disabled/vip/elderly) she will have to take the 10 minute walk round.
Bottom line she said she would place a complaint with the TOC! I dare not run this past the agency who knowing them will not sympathise & kick me off their books.
Advice please where the line is drawn re H&S etc?
Many thanks
Last edited: