It’d be better to quote or link to the tweet in question to allow some context… but, for decisions that have been taken some time in advance surely more notice is better than less when it could have a big impact on a persons daily routine? Obviously there are some instances where changes occur at short notice for reasons beyond First’s control, but, this isn’t one of them.
Conversely, it’d be useful if First made sure their shared services social media folk had access to that information as well…
this reply to a customer isn’t particularly helpful when the reasons for discontinuance have been widely reported elsewhere and acknowledged by the local management in the media!