• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Train Operator Considers Charging For Specific Seat Selection

Status
Not open for further replies.

GoneSouth

Member
Joined
17 Dec 2018
Messages
767
I hope whatever they do ends up improving the way reservations often go - all crammed together at one end of the train, rather than spreading out.
unless you travel on a 4 car voyager of course when the reserved seating is the entire standard class area of 3 coaches so reservations can be crammed together through the WHOLE train! :lol:
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

GoneSouth

Member
Joined
17 Dec 2018
Messages
767
I note that Megabus has followed National Express in making a few rows of seats (at the front) reservable - on an Elite 1 the front four seats sell for £5 each, the next row £3 each and then a few more behind £1 each.

Seemed that they manage to sell them which could prompt them making all seats on their coaches assignable in due course - certainly not looking forward to that. However, even just selling 16 seats makes the operator £48.

Clearly there is a reasonable amount of money which could be made by train operators were to charge for assigned seats - table seats could be charged £5, window seats £3, aisle seats £1 - would soon add up for them - coupled with changes to conditions which formalise people with advance fares having to sit in the allocated seats or be charged an additional fare.
Your quite right, it soon adds up and as soon as TOCs get a taste of extra money for doing absolutely nothing, there’s no going back. I wouldn’t mind if the fares weren’t so bloody expensive to start with (yes, I’m looking at you again XC)
 

route101

Established Member
Joined
16 May 2010
Messages
10,622
unless you travel on a 4 car voyager of course when the reserved seating is the entire standard class area of 3 coaches so reservations can be crammed together through the WHOLE train! :lol:

TPE 350S are like that too
 

Starmill

Veteran Member
Fares Advisor
Joined
18 May 2012
Messages
23,375
Location
Bolton
(Edit: I'd do First Class if the markup was not so outrageous on walk-up fares!)
The survey was about LNER. LNER only charge a multiplier of 1.7 on First Class for a London to Edinburgh Off Peak Return. You go around saying in any thread you like that a) you almost always travel with Off Peak Returns because you can use them very flexibly and that you like to buy them right before you get on the train to give you security and b) that you think between 1.3 and 1.8 is the right multiplier for First Class. I guess when the price is £410 though you don't put your money where your mouth is on that?
The railway (with odd exceptions like the LNR long distance services) exists in a market much more like that of easyJet, Flymaybe or BA.
I am not sure that LNER, Virgin Trains or Hull Trains, as examples of long-distance operators, pay anything like the attention to the low-cost market that easyJet and Flybe do. I agree very much that no British rail service is comparable with Ryanair in terms of target price level. British Airways is a reasonable comparison (although BA would probably treat you rather better). There are a very small number of genuine attempts at 'low-cost' rail:
- London Northwestern Railway, as you have identified
- Forthcoming First open access service on the East Coast, totally untested
- Northern, on a tiny handful of routes e.g. Manchester to Leeds
- Chiltern between London and Birmingham

In the past I might have included Grand Central but they're very little different to Hull Trains now in that they are not trading mainly on price, rather on niceties and direct links. Chiltern's example is very limited in scope (only at off times of day, but at those times, they beat Megabus). Northern's is very limited in scale (only really the one route and not that many seats on it). Only LNR are making a genuine go of it, and that is only really by accident. Northern and Chiltern would never be sustainable businesses on the basis of their 'low cost' service alone because of the high cost of delivery of their service (inefficient diesel trains and highly paid staff). LNR have probably some of the most energy efficient trains there are.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,829
Location
"Marston Vale mafia"
The survey was about LNER. LNER only charge a multiplier of 1.7 on First Class for a London to Edinburgh Off Peak Return. You go around saying in any thread you like that a) you almost always travel with Off Peak Returns because you can use them very flexibly and that you like to buy them right before you get on the train to give you security and b) that you think between 1.3 and 1.8 is the right multiplier for First Class. I guess when the price is £410 though you don't put your money where your mouth is on that?

LNER's Off Peaks don't count, because they are the conversion of the Business Saver fares, not the old Savers, and therefore are too expensive for me to start with. For LNER, there'd need to be a First Super Off Peak to be equivalent to the situation over here on the West Coast, where the Off Peak is the old Saver, and the Super Off Peak is a deep discount ticket with very restricted availability.

Most First Anytime tickets are similarly around that multiplier, but Standard Anytime fares are too expensive so I simply don't travel at those times out of my own pocket - if I have to travel at those times I drive.

(I'd say the same for LNR/WMT but for the fact that I will not pay any additional fare, not even £0.01, for so-called "First Class" that is markedly inferior to the Standard accommodation on the same train - indeed if for any reason a First Class ticket was cheaper than a Standard one on a LNR journey on a 350/1 or 350/3 I would still travel in Standard provided it wasn't rammed).

Only LNR are making a genuine go of it, and that is only really by accident

Sort of. The LM franchise agreement required an hourly Trent Valley local service to be operated (two-hourly on Sundays) but this could have been a self-contained Northampton to Crewe service. LM decided they would go rather further than this by way of the low-cost long-distance approach, and those extended and much-expanded services were to all intents and purposes Open Access. (It's been referred to as pseudo-Open Access on here before - it isn't *actually* that, but it was a TOC going far, far beyond their franchise agreement because it was highly profitable to do so).

What it isn't is the classic low-cost-airline model - for instance, while there are Advances, and where they exist they are dirt-cheap, the model is primarily based on cheap walk-up fares. If anything it's more like Laker Airlines was than Ryanair or whatever. Of course the reason this works is that the train doesn't get full as such, so if more people want to go at a certain time they can still sell them tickets and cram them on.
 

Starmill

Veteran Member
Fares Advisor
Joined
18 May 2012
Messages
23,375
Location
Bolton
and therefore are too expensive for me to start with
You probably want to be more clear about that point in the future then, when you are arguing with people who say that flexible fares are way too high :p

A First Super Off Peak at the same ratio for Edinburgh to London would be £255. Unlikely to be a massive seller!
 

kieron

Established Member
Joined
22 Mar 2012
Messages
3,054
Location
Connah's Quay
What problem is this trying to fix?
As far as I know, there's only one web site which permits you to reserve a seat of your choice, and then only on their own trains. Other TOCs and retailers could provide this facility, but they don't. If they could make money from providing seat reservations, perhaps they would.

It's not the biggest problem in the rail industry, but nor is it the most extreme action they could take.
 
Last edited:

NoOnesFool

Member
Joined
26 Aug 2018
Messages
602
I have just been shown an Ipsos MORI survey on behalf of LNER, which asks for feedback regarding selling add-ons to tickets during the online purchase process, in the manner of the no-frills airlines.

One of the options that it focusses on (to quite an extent) is willingness to pay for specific seat reservations beyond 'forward' or 'back' to the direction of travel.

The survey includes a test for a form of price inertia - would you be willing to pay £x, £y, £z, £z+ for a specific seat, etc.

It's notable that, to complete the survey, the participant effectively has to agree with the premise that the basic idea is approved-of.
I'd approve of this idea. The customer gets a guarantee of their desired seat and the TOCs get extra revenue. I'd feel sorry for the Train Managers though when these aren't able to be honoured.
 
Joined
1 Aug 2014
Messages
344
And like a certain airline, the system could deliberately separate groups even when they could be seated together to encourage people to pay the extra fees

And if you overdo the malevolence, you end up with groups of passengers on a single booking, with all their boarding passes on a single mobile device, being told to board by different doors: happened to me with Ryanair shortly after they started random seating.

(Result - holding up boarding to make a phone call down the length of the plane to check that it was OK to board the passenger without the mobile that had the passes. I'm not sure whether this was a robust procedure to ensured compliance, or just a bit of face-saving theatre).
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,829
Location
"Marston Vale mafia"
And if you overdo the malevolence, you end up with groups of passengers on a single booking, with all their boarding passes on a single mobile device, being told to board by different doors: happened to me with Ryanair shortly after they started random seating.

(Result - holding up boarding to make a phone call down the length of the plane to check that it was OK to board the passenger without the mobile that had the passes. I'm not sure whether this was a robust procedure to ensured compliance, or just a bit of face-saving theatre).

Nobody generally cares which door you board through once you've passed the gate agent. Sleasyjet used to say front doors for the exit row, I've always gone to the back because it's quicker as the row 1-2 people aren't blocking it up while putting their bags up. They since changed it, though.
 

option

Member
Joined
1 Aug 2017
Messages
636
The conditions already say that Advance tickets are not valid other than on the specified train in the specified seat. TOCs generally just don't enforce it.

Though only possibly enforceable if;
they've supplied the specified train
with the specified seats in the specified carriages
& there's no-one else sat in your seat
 

NoOnesFool

Member
Joined
26 Aug 2018
Messages
602
Though only possibly enforceable if;
they've supplied the specified train
with the specified seats in the specified carriages
& there's no-one else sat in your seat
I have seen East Midlands Trains RPOs enforce it.
 

alistairlees

Established Member
Joined
29 Dec 2016
Messages
3,737
As far as I know, there's only one web site which permits you to reserve a seat of your choice, and then only on their own trains. Other TOCs and retailers could provide this facility, but they don't. If they could make money from providing seat reservations, perhaps they would.

It's not the biggest problem in the rail industry, but nor is it the most extreme action they could take.
Do you mean seat plans? There are three that I can think of - LNER, Virgin Trains and Caledonian Sleeper. There might be some more.
 

JonathanH

Veteran Member
Joined
29 May 2011
Messages
18,782
I have seen East Midlands Trains RPOs enforce it.

On a packed train or one that is lightly loaded? I can understand it being enforced on a train which is full to ensure seats for passengers boarding without reservations - less so on a lightly loaded train.

Did they threaten to charge the difference between the advance fare and cheapest walk up fare, a penalty fare or just tell people to move?
 
Status
Not open for further replies.

Top