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Have EMR given up with twitter?

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MissPWay

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As the thread says.

EMT used to strike a good balance between plainly informative and the the obnoxiousness of Virgin/LNER.

Yet recently I notice they seem to tweet when anything happens on the local side going through Nottingham but nothing about the mainline.

Problems last night at Wellingborough with a failed train. 100+ people left out in the hissing rain and nothing on twitter.

Today a fatality at WestHampstead and again nothing.

But if a bee landed on the line in the bum-end of nowhere in Lincolnshire then that would warrant a tweet :rolleyes:

Happy to be corrected if I’m imagining this.
 
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RailUK Forums

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sharpley

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Definitely get tweets about mainline issues. It will be the same customer service team that was doing EMT tweets
 
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jtuk

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Never mind Twitter, they've given up processing Delay Repay as well - wrote to them re: a delayed journey on the 28th, tickets bought at a Northern station, trains used being Northern, EMR (or not given I couldn't board theirs) and TPE, and got a letter back yesterday from, er, Scotrail
 
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Aayron

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jtuk said:
Never mind Twitter, they've given up processing Delay Repay as well - wrote to them re: a delayed journey on the 28th, tickets bought at a Northern station, trains used being Northern, EMR (or not given I couldn't board theirs) and TPE, and got a letter back yesterday from, er, Scotrail
Click to expand...

Certainly not the case for EMR when it is a simple claim. Submitted a claim on website at 13:04 on Friday (for a 15 minute delay on Thursday) and got a message at 13:06 to say they had paid my £1.08 to PayPal. This was for season ticket on smartcard.
 
S

Scott1

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jtuk said:
Never mind Twitter, they've given up processing Delay Repay as well - wrote to them re: a delayed journey on the 28th, tickets bought at a Northern station, trains used being Northern, EMR (or not given I couldn't board theirs) and TPE, and got a letter back yesterday from, er, Scotrail
Click to expand...
It's the same team that do them for Scotrail, they've sent a few out with the wrong letterhead recently. It was moved out of Derby when Abellio took over.
 
pdeaves

pdeaves

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jtuk said:
Never mind Twitter, they've given up processing Delay Repay as well - wrote to them re: a delayed journey on the 28th, tickets bought at a Northern station, trains used being Northern, EMR (or not given I couldn't board theirs) and TPE, and got a letter back yesterday from, er, Scotrail
Click to expand...
Similar happened years ago. We wrote a compliment to Wrexham & Shropshire and got a very nice reply from Chiltern. Some owning companies centralise certain functions.
 
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