Bullfield WEst
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Delay Repay. Is this a record payout?
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DaleCooper
Established Member
Tupenny bits do exist.
pdeaves
Established Member
Yes, you can. You use the voucher towards the value of the actual fare purchased and make up the remainder by other means. Whether it is worth bothering is a different matter.
Bletchleyite
Veteran Member
I'd go and cash it for the laugh.
What on earth fare has resulted in that? Some kind of £0.10 special with Railcard discount and a 30 minute delay?
What on earth fare has resulted in that? Some kind of £0.10 special with Railcard discount and a 30 minute delay?
The 10p specials didn't allow railcard discounts - I'd guess a 15 minute delay (2.5p) "generously" rounded up.
(Delays over 30 minutes on the 10p specials allowed you to request free Northern tickets, which are much more useful than 5p)
AlterEgo
Veteran Member
Is the amount correct?
Northern's policy is not to round up.
You can spend odd value amounts, however some Northern Guards are known to round down such payments, effectively treating three pence as having a value of zero pence.
This happened to a customer on a Northern train from Manchester Piccadilly only a week or two ago; the Guard gave less change than expected as they only had multiples of 5p. The customer asked the Guard if they could therefore round up. The Guard simply said "No".
Of course, the customer isn't going to pursue this matter, but it gives an example of the attitude the company appears to have towards its customers.
Northern did have 20p Advance fares recently.
If it was a 30 minute delay then you could claim for a single ticket instead, which would be better value than cash for a low value claim.
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DarloRich
Veteran Member
It has cost more than 3p to print the letter and the voucher! What a waste of time and money.
gray1404
Established Member
What was the value of the ticket you used to travel and what was the length of the delay? Is this the correct amount or have they made a mistake here? It looks like you've ha a 15-29 minute delay using one of their 10p Advances they did a sale for recently.
If it is the correct amount then I would seriously write back with a polite letter to FREEPOST NORTHERN RAILWAY enclosing the 3p rail travel voucher and ask them to issue a free travel voucher instead for use on their services (a single). Although if it was only a 15-29 minute delay then there is no entitlement to this. You might get some goodwill from Northern.
If not, use the voucher against a ticket at a Northern ticket office so they have the costs involved with processing it - which will be more then 3p.
gray1404
Established Member
Are you positive the delay was for 30 minutes, or was it more like 29?
Cud easily be high 29 or low 30 by time ive walked platform and looked at platform clock from the time train arrived it'll be slightly different. Do you take the time u arrive at the station the time the doors are open or the time when you take your first step off?
Fawkes Cat
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Given that (afaik) Northern don't do automatic delay repay, would the OP care to comment on why they claimed a 3p refund?
I would, out of principle.
Northern do offer automatic delay repay; however the website (https://www.northernrailway.co.uk/automatic-delay-repay) says that money is refunded to the card used for booking, not sent out as vouchers, so that is not what happened here.
gray1404
Established Member
Automatic Delay Repay could be problematic is a customer book a Northern Advance on the Northern site and is delayed but wants a free travel voucher. They may be refused on the basis they have already received automatic delay repay onto the card used to buy the ticket.
Northern's 'Customer Experience Centre' have told me that automatic delay repay 'doesn't work' and to just submit a manual claim for any delays.
RJ
Established Member
I'd hazard a guess at the entertainment value - the intent is there by virtue of it being shared online.
Bletchleyite
Veteran Member
At the moment I'd claim that sort of Delay Repay off LNR just to add to the whacks I will continue to give them at any suitable opportunity until they sort the timetable out.
As Northern are suffering the same issues due to the same incompetence, I would happily whack them, too. At least I'd have the benefit in knowing it's cost them a few quid to process it even if I threw the cheque in the bin.
gray1404
Established Member
Depositing the cheque or using the rail travel voucher will incur them additional costs too so I'd do that too. If you really want to add to the whacks be sure to make every claim by post and ensure they have to respond to you by post too. (Although personally I prefer online as it avoid things getting lost and the payment speed is much quicker).
Bullfield WEst
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It was a 10p single from Barrow to Bolton. It was delayed 30+ mins at Preston but sadly only 29 at Bolton. As my watch isn't too reliable I claimed for a 30 min delay with "Free Ticket", missed out on that.
gray1404
Established Member
I would do this then. If you claimed for a 30 minute delay and free travel voucher they should have told you in their reply why they've sent you something different.
ASharpe
Member
You need to take that up with Passenger Focus, outrageous that they would send you a 3p travel voucher for a delay of 30 minutes rather than a free ticket.
Does ANyone know who funds Passenger focus - is it fee per complaint to the TOC?
cholsey-choose
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I'm not OP but I often do delay repay (and request travel vouchers rather than electronic refunds) out of something close to pure spite. The latter bit me in the behind once though, when I lost a paper cheque.
Well I guess they are obliged to either pay or deny the claim. Denying it if the passenger then wants to make an issue of it would cost the company even more.
Back in my Procurement days my company once received an invoice for 1p from a supplier.
gray1404
Established Member
There is a possibility the OP here may still be having to dispute it if they wish. If indeed they were delayed 30 minutes and want the comp single they originally asked for.
Bullfield WEst
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Well, I have been delayed again between Bolton and Urmston by just over 30 min's and claiming "Free Tickets" as I usually do. Filled the webform in and I've had a reply from Northern.
It says I am not included within the rules of the Delay Repay scheme as I was using a "Multi Modal" ticket and they have refused my claim.
The ticket I used was my Greater Manchester Concessionary Pass. This makes me wonder what else I'm missing out on when travelling as a second class citizen.
It says I am not included within the rules of the Delay Repay scheme as I was using a "Multi Modal" ticket and they have refused my claim.
The ticket I used was my Greater Manchester Concessionary Pass. This makes me wonder what else I'm missing out on when travelling as a second class citizen.
Qwerty133
Established Member
I don't see any issue with Northern refusing to give out delay compensation to passengers who haven't paid a single penny towards their journey (as 50% of £0 is £0).
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