PacerFacer
Member
Hi there,
Medium-term browser shamelessly turned poster because I've got a query!
A week or so ago I went to get the last afternoon off-peak train from Liverpool Street to Norwich. Thanks to the wonderful confusing layout of the display boards at Liverpool Street I managed to miss my train.
I was meeting someone at Norwich and couldn't afford to wait out the peak window, so I went to purchase a new ticket. They said they were unable to upgrade my off-peak return (purchased as an e-ticket on the Virgin Trains app) to a peak return and said I'd have to purchase a new peak single. However, I've been looking around and the suggestion seems to be I should have been able to buy an excess ticket to make up the difference against a peak return. Before I take it to Greater Anglia, am I right in that thinking (I assume there's no mechanism to turn just the outward half into a peak ticket)?
Cost of my original ticket: £56:70 (appears to be walk-up price)
Cost of walk-up peak return: £113
Cost of walk-up peak single: £69:80
Notional cost of excess: £56:30
Difference: £13:50
Not a huge difference admittedly, but I feel I should make the argument out of point of principle given it was the terrible information boards that made me miss my train!
Many thanks!
Medium-term browser shamelessly turned poster because I've got a query!
A week or so ago I went to get the last afternoon off-peak train from Liverpool Street to Norwich. Thanks to the wonderful confusing layout of the display boards at Liverpool Street I managed to miss my train.
I was meeting someone at Norwich and couldn't afford to wait out the peak window, so I went to purchase a new ticket. They said they were unable to upgrade my off-peak return (purchased as an e-ticket on the Virgin Trains app) to a peak return and said I'd have to purchase a new peak single. However, I've been looking around and the suggestion seems to be I should have been able to buy an excess ticket to make up the difference against a peak return. Before I take it to Greater Anglia, am I right in that thinking (I assume there's no mechanism to turn just the outward half into a peak ticket)?
Cost of my original ticket: £56:70 (appears to be walk-up price)
Cost of walk-up peak return: £113
Cost of walk-up peak single: £69:80
Notional cost of excess: £56:30
Difference: £13:50
Not a huge difference admittedly, but I feel I should make the argument out of point of principle given it was the terrible information boards that made me miss my train!
Many thanks!