Bletchleyite
Veteran Member
In a way it's very Yorkshire but still, it's not how a senior member of staff should be speaking to a customer who has raised what to them is a valid if very minor concern.
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Hull Trains 802: Construction updates
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In a way it's very Yorkshire but still, it's not how a senior member of staff should be speaking to a customer who has raised what to them is a valid if very minor concern.
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Bletchleyite
Veteran Member
I cannot think of any situation in which it is acceptable for the representative of a company to use the word "lol" when communicating with a customer.
Kite159
Veteran Member
Have Hull gone down the route of installing USB sockets below the seats in addition to the plug sockets, like on the TPE 802s?
Or is it three pin sockets only similar to GWR?
Or is it three pin sockets only similar to GWR?
samuelmorris
Established Member
Use of the letter u to avoid reaching the character limit is dubious but acceptable on twitter. Use of 'lol' is not :P The entire sentiment of the post is also wrong. 'You won't matter what the train's like, just that there is one' - fair comment given the unreliability of 180s but also not the attitude that should be used when new stock is introduced, especially not, as pointed out, by an open-access operator.
A reply that appears to infer that, as long as you get there, comfort is irrelevant.
It looks like it’s in response to the customer saying about the colour of the interior not “being warm”, that’s it. It appears to me it’s meant as a light hearted comment, not an official statement. I’d take a response like that any day over corporate nonsense peddled out by a lot of others!
To say it’s company policy to not give a stuff about the punters is somewhat stretching it..! Perhaps not the most “professional” of responses but hardly the outrage being made out.
Getting back on topic, I quite like the interior personally, certainly nicer than GWRs!
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Mordac
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3973EXL
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6X80 66725 802303 802302
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Harpers Tate
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Is exactly how I saw it, too. But then, I don't have any axe to grind with HT (mainly because I'm not involved with the company at all other than as a very occasional user).
northernbelle
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Hear, hear.
northernbelle
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Probably right. They are being delivered with doors in the dark blue and having them changed to rubine red (pink) when the decals are applied. You probably saw 802302 and/or 802303 which have just been delivered from Italy.
CR165022
Member
I thought the doors were grey not dark blue
Also some doors on 802302 are pink and some arent
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greatvoyager
Established Member
When will the final 2 units be delivered?
swt_passenger
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Are they the crew doors, including kitchen/buffet/whatever HT get? They don’t need to be a contrasting colour.
CR165022
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I was referring to the passenger doors
swt_passenger
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Fair enough. Just a slim possibility.
markymark2000
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When are we now expecting these trains to be in service and when can we expect the 180s to be in service at EMR?
According to Hull Trains "All seats benefit from 3-pin plug and USB sockets, located between the seats, so no need to lean over the person next to you to charge your device"
RealTrains07
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The seat covers are really nice considering, well the pattern used is for either class
The inside in general as with all class 8xx is still just as bland with the only difference being the carpets and seats and the colour of the strip where the reservations are
The inside in general as with all class 8xx is still just as bland with the only difference being the carpets and seats and the colour of the strip where the reservations are
Bletchleyite
Veteran Member
Hitachi ruined it already when they put Fainsa Sophia seats in it
(Sorry, couldn't resist...)
Hitachi ruined it already when they put Fainsa Sophia seats in it
(Sorry, couldn't resist...)
HaHa! I'm hoping but not expecting the seats to be improved on the HT stock
So November+55hrs then.
Well something looking remarkably like a kitchen can be seen in this video of an HT 802, at 2.37.
As for future menus, we'll just have to wait and see what happens when all services are 802s. They can hardly change the food offer while a mixed train fleet with different kinds of catering equipment is still in use.
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