Should a Station Manager be based at the station they manage?

221129 · 26 Nov 2019

PeterC said:
As somebody from outside of the railwasy that was my reaction. I know that I have worked in companies where "manager" means that you are on a particular pay grade and others where it simply means that you have some supervisory responsibility. Nobody who has posted seems able to answer the underlying question, is there normally somebody on site at Hull, and at similar stations, who can take ownership of issues and direct other staff regardless of actual job title?

Yes..

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tpjm · 26 Nov 2019

221129 said:
No there isnt.

2L70 said:
There isn’t any at Scunthorpe, Grimsby, Cleethorpes, Brough or Selby, all TPE manned and Managed stations.

At smaller stations, i.e the ones you’ve mentioned, there are Customer Service Supervisors.

RLBH said:
I must tell the single member of staff on duty at my local station of his (and it's invariably a him, although there are several of them) promotion.

I don’t know who operates your local station so couldn’t comment.

PeterC said:
Nobody who has posted seems able to answer the underlying question, is there normally somebody on site at Hull, and at similar stations, who can take ownership of issues and direct other staff regardless of actual job title?

I’d like to think that my thorough, detailed and factually accurate answer did! (Given that my job involves liaising with all these people!!!) To repeat, YES, there is someone on site at Hull to direct staff (Duty Station Manager) and YES, they report to a Group Station Manager who is NOT based in Huddersfield.

2L70 · 26 Nov 2019

tpjm said:
There is, of course, a local 'duty station manager' at all stations, at all times, whilst they are open.

I thought Hull had Station Co-ordinators but what do I know...

tpjm · 26 Nov 2019

2L70 said:
@tpjm backtracking on this already then.
And I thought Hull had Station Co-ordinators but what do I know...

Where did I say it was their job title...? The 'quotation' marks were to signify that. Hull has Station Team Leaders.

And if we're going to play that game, what about your post...

2L70 said:
Also that Everything has to go through Manchester doesn't help when things go wrong as you've loads of people phoning the same 5-6 Numbers, they won't allow decision making by the Supervisors/Duty Managers in York, Liverpool, Hull etc. Other TOCs have moved on from that.

RLBH · 27 Nov 2019

tpjm said:
I don’t know who operates your local station so couldn’t comment.

It's a single-staffed Glasgow suburban station - obviously the one person who does all the duties that are needed isn't going to have the title of Station Manager. The stations in either direction get by just fine with no permanent staff at all, let alone an on-site Station Manager. Equally obviously, Scotrail will have a manager who covers that station along with a number of others. I can't say it's ever been an issue in the slightest.

2L70 · 27 Nov 2019

Hull has station co-ordinators, you may well call some of the station team leaders but some of them were employed as the former.

sheff1 · 27 Nov 2019

tpjm said:
Where did I say it was their job title...?

So what is the job title of the ever-present persons at Barnetby, Seamer & Yarm ?

ainsworth74 · 27 Nov 2019

Enough bickering. You are welcome to disagree with each other and challenge the posting made by another member. However no-one is entitled to be rude or disrespectful to other members in the way that they do that. It is contrary to the Forum Rules in particular those under the heading 'Respectful'.

I strongly advise people to keep the above in mind.

Thanks!

tpjm · 28 Nov 2019

sheff1 said:
So what is the job title of the ever-present persons at Barnetby, Seamer & Yarm ?

Those are unstaffed stations IIRC.

Should a Station Manager be based at the station they manage?

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