Mitchell Hurd
On Moderation
- Joined
- 28 Oct 2017
- Messages
- 1,647
There were people who'd set off from London/Birmingham first thing and didn't get off the trains until they were dragged back to Preston at 3pm/4pm in the afternoon, after being stationery for 3/4/5 hours in the affected area. More personal reports are being broadcast on local radio this morning. One guy was complaining that when they were finally dragged back to Preston (after having to wait for trains behind them to be dragged back), they were told to go to the back of the huge queue for replacement buses (1 hour plus on the road outside the station) - saying they didn't even let them "jump the queue" to get on a sooner bus. That kind of thing is completely out of order, just making a bad situation even worse. After being trapped for so long, they should have been waved straight onto a bus, or better still, a taxi to compensate!
Right. The link says 'West Coast Mainline passengers stranded for hours' but one link says 7 - not this one though...
https://www.google.co.uk/url?sa=t&s...gwAA&usg=AOvVaw2vZtqkbNldRKjETxByNYx-&cf=1
I'm sorry but a very unacceptable experience of passengers waiting 7 hours in a train is enough to put some people off train travelling.
Surely passengers could have been moved hours earlier?
It's ok train operators saying things like 'We apologise to those affected' or 'We'll get you moving as quickly as possible' etc but a few, 5 or more hours is not as quickly as possible.
I just hope on my first trip to Scotland next year that I'm not stuck on a CrossCountry train on the East Coast Mainline for 5 or more hours because of a power failure.