Dear GWR Customer
I am writing regarding your recent ticket purchase with GWR for travel from/to Worcestershire Parkway in the coming weeks.
We are nearing the conclusion of the standard rigorous rail industry “Entry into Service” process where all the new equipment and facilities are tested and commissioned. This process is complex involving a wide range of stakeholders and it will not be possible to achieve the final sign-off for the station to become operational until early in the new year.
There has been a lot of hard work, from many agencies, to get everything ready. After careful consideration, and in agreement with Worcestershire County Council, Worcestershire Parkway will now open early in the New Year. We will confirm the specific date as soon as we can.
I’m sorry this will affect your plans to travel to/from the station this month. If you no longer wish to travel, you can obtain a full refund of your ticket by returning it to the place of purchase. If you still wish to travel, you can do so by boarding at the following stations instead of Worcestershire Parkway; Pershore, Worcester Shrub Hill, Worcester Foregate Street, Malvern Link, Great Malvern, where your ticket will be accepted.
If you are unsure on how this will affect your journey our Customer Support team are available between 0600 and 2300, 7 days a week via
03457 000 125, or via Twitter @GWRHelp.
As soon as we confirm the date the station will open, we’ll update our dedicated webpage (
www.gwr.com/worcestershireparkway), and I will drop you a quick email to let you know.
Yours sincerely
Jason Ness
Customer Relations General Manager
Great Western Railway