Avanti website

Mathew S said:

All of those external services are still part of the Avanti website. The fact that they're hosted in different places isn't really relevant from a customer point of view is it. Most parts of the Avanti website are working, just not the 'homepage' content, is the point. There's no value to the 'normal person' in understanding the hosting setup / technicalities, it's totally irrelevant.

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You missed the point. None of the content pages of the Avanti website were working at the time. To say "just not the 'homepage' content" was somewhat wide of the mark. None of the content pages - destinations, railcards, ticket types, offers, food / drink, 1st class benefits, parking etc. - were available. So for a any person - whether 'normal' or not - much content that was important was missing. My explanation that the content that was working was contracted out to other organisations was just an explanation of why it was working, and why therefore other content was missing. Not 'irrelevant' at all! Sorry if I came across as a bit direct though.

Interesting that they are allowing people to earn nectar points

Just like VTWC, false information:

I'm making a different journey
If you want to change the station you depart from or arrive at, you’ll need to buy a new ticket for that journey, then apply for a refund for your original ticket.

Er, not in every case.

syorksdeano said:

Interesting that they are allowing people to earn nectar points

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First partner Nectar with all their franchises.

In the Scottish timetables on the site Motherwell is not listed, simply letters with an explanation in the notes above the relevant trains column. E.G. - A also calls at Motherwell at 14.58. Surely Motherwell could have been listed as a station instead, it's not like there is only service a day.

AlexNL said:

Looks like Avanti have got their things in order. www.avantiwestcoast.co.uk now shows the full website and it loads fast, too.

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are you taking the piss- no seat selector so I have to call help to get them to revise my seat - will happen 200 times this year if they dont include a proper seat selector in the website - progress!

brendan999 said:

are you taking the piss- no seat selector so I have to call help to get them to revise my seat - will happen 200 times this year if they dont include a proper seat selector in the website - progress!

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There is a separate thread to discuss the (lack of) seat selector; let's keep all that discussion in one place: https://www.railforums.co.uk/threads/why-has-avanti-west-coast-got-rid-of-the-seat-selector.196410/