Lack of Resource Availability

Llandudno · 23 Dec 2019

This appears to the stock reply on TfW’s Twitter Feed now to any complaint about cancelled trains.

Previously they would state lack of train crew, train fault, more trains than usual requiring repair etc etc, now just a simple ‘lack of available resource’

Sounds like they have employed a ‘spin doctor’ in their social media team - there are probably some looking for work now that the election is over!

RailUK Forums

GRALISTAIR · 23 Dec 2019

Llandudno said:
Sounds like they have employed a ‘spin doctor’ in their social media team - there are probably some looking for work now that the election is over!

ain’t that the truth!

sw1ller · 24 Dec 2019

I, for one, am glad. The amount of abuse I receive when they put “due to a shortage of train crew” or “sickness” is quite disturbing. Wether it’s true or not I feel it’s putting frontline workers at risk.

Intermodal · 24 Dec 2019

sw1ller said:
I, for one, am glad. The amount of abuse I receive when they put “due to a shortage of train crew” or “sickness” is quite disturbing. Wether it’s true or not I feel it’s putting frontline workers at risk.

That's the one. It apparently doesn't occur to passengers that abusing the train crew who are actually at work might not be the logical response when the cancellation is due to people who aren't there.

PHILIPE · 24 Dec 2019

Llandudno said:
This appears to the stock reply on TfW’s Twitter Feed now to any complaint about cancelled trains.

Previously they would state lack of train crew, train fault, more trains than usual requiring repair etc etc, now just a simple ‘lack of available resource’

Sounds like they have employed a ‘spin doctor’ in their social media team - there are probably some looking for work now that the election is over!

Already mentioned here:-

https://www.railforums.co.uk/threads/tfw-problems-on-saturday.196747/ Post #8

tomwills98 · 27 Dec 2019

Llandudno said:
Sounds like they have employed a ‘spin doctor’ in their social media team - there are probably some looking for work now that the election is over!

There's no one new in the social media team, but upstairs...

Surreytraveller · 27 Dec 2019

Staff are told not to use jargon, but it appears that decision has now been reversed

Lack of Resource Availability

Llandudno

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