Bletchleyite
Veteran Member
Losing power without warning is definitely an issue. What if someone had got in the shower and lathered up, then the power went?
Battery power ??
Perhaps a proper shore supply could be installed ?? I can certainly remember there being a proper shore supply at at Inverness in the 80's for the Glasgow- Inverness sleeper. Mind you, that was only 1 or 2 mk III coaches. Im guessing suppling a rake of mk 5's would be far to much £££
Hello everyone.
I'm new here.
Does the Caledonian Sleeper still stop at Warrington Bank Quay(for a crew change)?
I think someone mentioned on here that the crew changes are carried out at Preston. I'm sure someone will correct me if I'm wrong.Hello everyone.
I'm new here.
Does the Caledonian Sleeper still stop at Warrington Bank Quay(for a crew change)?
Hello everyone.
I'm new here.
Does the Caledonian Sleeper still stop at Warrington Bank Quay(for a crew change)?
I think someone mentioned on here that the crew changes are carried out at Preston. I'm sure someone will correct me if I'm wrong.
I think crew changes are shown on Opentime trains, so might be a good idea to look on there ?
Does the Caledonian Sleeper still stop at Warrington Bank Quay(for a crew change)?
Might of been because when dbc were operating them with them having a traincrew depot there.They used to stop each night for crew changes at Warrington Bank Quay!
Might of been because when dbc were operating them with them having a traincrew depot there.
When was that? Must have been a very long time ago!They used to stop each night for crew changes at Warrington Bank Quay!
Back on topic, I sent this email to CS yesterday:
I would like to make comments on two recent journeys with Caledonian Sleeper, in the hope that they may prompt you to make improvements for passengers. I’m not looking for compensation, just that my comments are read, acknowledged and acted upon.
On 17th November I travelled from Euston to Edinburgh. On arrival at Edinburgh I tried to use the en suite toilet and shower but found there was no power to operate them. I spoke to an attendant who told me that the locomotive is now removed as soon as the train arrives in Edinburgh so there is then no power. I appreciate that this may be operationally necessary but suggest that it would be helpful to advise passengers in advance, so that they know not to rely on the train’s facilities once it has arrived in Edinburgh. I had to pay £5 to use a shower on the station.
On 18th December I travelled from Euston to Fort William, returning on the 19th. There was no hot water in my berth (F5) and the air conditioning did not appear to be working. I reported this to a member of train staff who simply advised me contact Customer Services for compensation. I am not asking for compensation but for improved service in order to reduce instances of such faults. If specific faults reported by customers are not acted on then how will they be rectified? I had booked the same berth for my return journey and the same were faults apparent. Had I realised there were many spare berths I would have asked to be moved but would suggest that had my report of the fault been noted in the morning I should have been offered an alternative berth anyway.
I appreciate that there will be occasional faults, particularly with new trains, but question how these can be promptly rectified if there is no system for reporting them. May I suggest that a comments card is left in each berth so that passengers can report any faults. This can include things such as annoying rattles that are probably only apparent when the train is in motion.
Obviously I got the standard, we're busy & will respond within 20 working days reply, but I do hope they take note. A lot of the issues recently have been outside of their direct control but they should be able to improve communication and rectification of faults.
"It transpired that they could not fix the heating in those two carriages so they were being taken out of service with impacted passengers being given the choice of a hotel room for the night and travel the next day on a normal train service or an overnight coach service down to London."
Still active I'm sure.Can Club/Double passengers still access the lounge at Euston since the change to Avanti?
I'm booked in a Club room on the northbound Highlander in February and would quite like to use the lounge beforehand - so hopefully the arrangement is still active.
"It transpired that they could not fix the heating in those two carriages so they were being taken out of service with impacted passengers being given the choice of a hotel room for the night and travel the next day on a normal train service or an overnight coach service down to London."
I note that the choices didn't include "get the train as planned despite it being a bit chilly". I'd much rather have used an extra blanket or two (and maybe had a couple more whiskies!) than get a coach or a morning train service arriving later. I'd have been a bit cross in that situation if that wasn't even an option.
I think this is one of those situations where people need to be protected from their own stupidity.
Considering there have been reports previously where it was take a coach or nowt, that they have offered a hotel and day train is an improvement but only to the level I would expect from their advertised "premium" product.
I have travelled on the lowlander to London since Avanti were in operation (first week IIRC). I was able to access the lounge at Euston that morning.Can Club/Double passengers still access the lounge at Euston since the change to Avanti?
I'm booked in a Club room on the northbound Highlander in February and would quite like to use the lounge beforehand - so hopefully the arrangement is still active.
I think this is one of those situations where people need to be protected from their own stupidity.
Still active I'm sure.
I have travelled on the lowlander to London since Avanti were in operation (first week IIRC). I was able to access the lounge at Euston that morning.
Only the Lowlander ran on Friday night due to the engineering blockade at Haymarket.It appears that the pairings are the same but that what were at opposite ends of the West Coast Main Line are now at the same end. Witness the two Down services tonight - the stock for these was travelling in opposite directions before Christmas.
Thinking about it there may have been less nights that the Highlander ran over the break ?. If it was one less night then things will have got out of sync (I don't mean that as a problem).
Thanks for that. So the whole Highlander missed a cycle.Only the Lowlander ran on Friday night due to the engineering blockade at Haymarket.
Operationally the Highlander could use Mossend today, though Waverley has been used for regular Highlander sleeper loco changes since the early 90s, even before the 3 services ran combined south of Edinburgh (and before the Fort William portion doubled as a day service).The Fort William/Inverness portions could also couple/uncouple at Mossend Yard.
Was on the sleeper again last night.
As always, it's totally the only way to travel...
... but, the small things that should have been fixed by now are starting to get annoying. Every single time I've travelled since they stopped handing out keys on the platform I've walked along the platform to find the door locked, and then had to try and find a member of staff to let me in. It must be possible to fix this!
And there's also still a rattle coming from somewhere inside the lock of the connecting doors