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Chaos at Exeter Central

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Steve Harris

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Very true!

The key is not to try to know everything, but to know that there are things you don't know, and on how/where to find the answers ;)
I would also go on to say, If you don't know, don't post in such a way that it is read that you do know. As that is probably why threads go to true Forum form, as FGW_DID puts it and gives Yorkie and others loads of unnecessary work.

As an apprentice I was always taught, if you are unsure, ask. But if I came across as knowing it all, (when in fact I didn't,) no one would bother to educate me and just leave me out on a limb.

Getting back on topic... Certain posters have mentioned about staff being competent / incompetent. I believe the definition of "competency" is that you had to have sufficient training and carried out the task/work a number of times to be deemed competent. Training alone does not make a person competent.
 
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jayah

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If they need more training perhaps we should send them to the same place you did your Gateline training, perhaps you could teach the course because I am presuming that you are indeed qualified & competent, obviously more so than 99% of front line rail staff apparently!

Doesn’t anybody find it rather strange that the ‘experts’ who inhabit various parts of this forum, don’t actually work on the railway, such a lot of wasted talent!
I will contrast this discussion with that found on a pilot / aviation forum.

The consensus there was that while most passenger raised 'issues / defects' were false positives, sometimes very real problems got spotted and the pilots for one are very happy for them to keep looking and keep telling the crew if something didn't look right.
 

LMS 4F

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I have recieved at further Email from GWR. No mention of the issue I raised but asking me to rate their reply.
As all they did was say sorry and pass it on to a manager I am very unlikely to ever here from my ratings to their first name questions were at the lowest ends of the scale.
 

Steve Harris

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I am very unlikely to ever here from my ratings to their first name questions were at the lowest ends of the scale.
I know it's New Years day and some people may be hung over/pished, but can someone decipher that for me please. As it makes mo sense to me.
 

swt_passenger

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I know it's New Years day and some people may be hung over/pished, but can someone decipher that for me please. As it makes mo sense to me.
How about: “As all they did was say sorry, and pass it on to a manager (who I am very unlikely to ever hear from again); my responses to their survey questions were at the lowest ends of the scale...
 

Starmill

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Until 2011 there used to be mandatory requirements for automatic ticket gates at stations however this unfortunately replaced by a voluntary standard which you can view here https://catalogues.rssb.co.uk/rgs/standards/RIS-7701-INS Iss 1.pdf.

Whilst this (and its predecessor documents) contains various details about ensuring that facility operators ensure that the number of gates is adequate for peak customer flows and ensuring they are positioned sensibly (eg. not at the bottom/top of a staircase, etc.), and for staff to be appropriately positioned to open the gates in the event of dangerous crowding; it is unfortunately not a concrete requirement and left up to the operators to manage under their own existing procedures and more generic health & safety legislation.
In my opinion, the Department should change the rules, and have all of the gatelines which don't conform with this standard modified within a time limit or removed if they can't be modified.

Of course, they won't do that, so we will all continue to wait in long queues where inappropriate gatelines have been installed.

Thankfully the ticket gates at Grantham were removed, and they caused a lot of unnecessary hassle. Unfortunately, they weren't then replaced with something more appropriate.
 
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