Fair enough, I guess it’s down to personal preferences. The things you describe aren’t advantages to me - I like everything to be on my phone if possible, and not to faff around with carrying bits of paper.
I have the same preferences but I think you misunderstand what I wrote e-tickets
don't have to be printed (but they
could be if you wanted them to be, e.g. if you lost your phone)
I also don't want to faff with paper, nor do I want to be tied to one app on one device, which may be lost or stolen.
I find e-tickets where all tickets are on one PDF to be the easiest, as you can show a huge string of tickets within seconds as it's all in the same document.
The app gives me all of the itinerary info, and it seemed to work fine when I used it last week.
Interesting. I didn't think the GWR app would give you a through itinerary for the journey in conjunction with multiple tickets; is this a new development?
As somebody mentioned above if a TOC can’t scan the app then that’s their problem not mine, I’ll just be waved through.
Unless the app itself stops working, or the device is lost/stolen.
The break of journey question is academic now that there are no breaks possible anyway
It is likely that the only reason you are barred from breaking your journey is because you have been issued m-tickets, but glad to hear it doesn't affect you on this occasion.
I understand you are happy with m-tickets, and don't mind the break of journey restriction that has been (incorrectly) applied to that medium, and that is entirely your choice, but others will be reading this thread and I feel I have a duty to point out the problems that can occur with this medium, so here are some examples of actual problems which people have experienced.
If the app fails to work correctly through no fault of your own, some companies will (unlawfully, in my opinion) ask you to pay again:
https://twitter.com/northernassist/status/1215222631349346304
Northern Rail said:
Hi, you will need to explain to the conductor what is happening, if you cannot show a ticket you may have to purchase one from the conductor and claim a refund for the app ticket. ^IB
@Ella_maexx said:
shouldn't have to though when it is clearly a fault with the app. What is the recommended course of action if she doesn't have enough money to purchase a second ticket?
https://twitter.com/george79544022/status/1147886805049577472
GWR said:
your app is still down and your staff still don’t know what’s happening. Woman’s at the gates at Swansea telling me it’s been fixed and I’ll get charged for a new ticket when I’m literally showing her the error live
You may also be told to unexpectedly delete and re-install the app, even where the company knows the app is at fault:
https://twitter.com/620721steve/status/1225042676468371457
GWR said:
Thank you, sorry to hear this. Have you tried deleting and re-installing the app at all? - Michaela
Stephen Harber said:
Why are you telling her to do this when you know you have a issue with your app. You have been tweeting about fault all morning
Resetting your phone with e-tickets is no problem but with m-tickets it can be a headache:
https://twitter.com/louisa_3996/status/1218097768721461248
louisa_3996' said:
so i had to reset my phone and your app uninstalled with my tickets on it, now i cant redownload them because "Barcode is downloaded on another device". its not another device, its the same. I cant access any of my tickets, is there any way you can help?
This customer 'updated' their phone and was told the Train Manager 'may' let them travel but the customer was entirely at the mercy of the train manager and the customer had to agree to make a telephone call at 0800 while on the train in the presence of the Train Manager (the train departed at 0735) who may or may not allow travel:
https://twitter.com/umarfarrukh/status/1096654255786811393
umarfarrukh said:
M ticket was downloaded on the phone, phone was then updated and now the app says "ticket barcode already downloaded to another device", went to virgin staff they couldn't resolve
Virgin said:
If you speak to the Train Manager they may allow you to travel if you can call the support team onboard when they open to resend the ticket but can't say for sure as it's down to the Train Manager ^SB
Many of the above examples are breaches of contract and consumer laws, but that won't stop train companies pulling a fast one. Not only that, but if you stand by your contractual rights, they might threaten you with criminal prosecution under archaic laws.
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