GatwickDepress
Established Member
I’m currently travelling on an extremely delayed journey, thanks to Storm Dennis, using split tickets from Sheffield to Ore via Derby and Tamworth.
One of my split tickets is an advance for the 20:37 service from St Pancras Int’l (STP) to Ore (ORE) via Ashford (AFK).
I know I can just catch the next train from STP,
However I’m extremely worried about not being able to connect with the 22:37 at STP and thus last train to Ore (23:25) and be stranded at Ashford.
I telephoned Southeastern’s customer service for clarification and they told me I would have to pay for a taxi in that case and later claim from the company that caused the delay (how is a passenger meant to know who that is?). I asked for a manager and he said the same thing. It’s important to note I didn’t mention split ticketing once, just that I had an advance journey from Sheffield to Ore.
I don’t have the means to pay for a taxi. Was this right? Should a passenger be required to pay more than a ticket to complete their journey?
One of my split tickets is an advance for the 20:37 service from St Pancras Int’l (STP) to Ore (ORE) via Ashford (AFK).
I know I can just catch the next train from STP,
However I’m extremely worried about not being able to connect with the 22:37 at STP and thus last train to Ore (23:25) and be stranded at Ashford.
I telephoned Southeastern’s customer service for clarification and they told me I would have to pay for a taxi in that case and later claim from the company that caused the delay (how is a passenger meant to know who that is?). I asked for a manager and he said the same thing. It’s important to note I didn’t mention split ticketing once, just that I had an advance journey from Sheffield to Ore.
I don’t have the means to pay for a taxi. Was this right? Should a passenger be required to pay more than a ticket to complete their journey?