Johnsterling88
Member
- Joined
- 11 Nov 2017
- Messages
- 33
He asked for 1st price with his disabled railcard as the train was full and standing and he needed a seat due to his disability!
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He asked for 1st price with his disabled railcard as the train was full and standing and he needed a seat due to his disability!
You sold a ticket with a discount which he wasn't entitled to and got into trouble as a result.I sold it to him and got into trouble from my managers, but I disagreed as I think if he’s registered disabled he should be allowed to use the disabled railcard with his priv...any thoughts?
There’s no problem with paying Weekend first.Is it allowed to pay th3 weekend first upgrade on Avanti when using a Priv dated box?
He asked for 1st price with his disabled railcard as the train was full and standing and he needed a seat due to his disability!
The way I read it, the passenger had a Standard Priv and was sold a 1st Priv ticket? It’s not exactly clear, though.I can't see how you could apply two discounts to a single transaction. Is there a way to sell a ticket with a manually entered amount (which I assume you now have to work out by yourself)? If so, I can see why someone might get into trouble.
He’s quoted the correct procedure.
The problem with selling someone what is effectively an invalid ticket is it could get picked up by someone else as an irregularity.
In that situation it would be better to either sell the standard class PRIV ticket and use discretion to allow the person to use first on the train, or else simply sell the railcard discounted rate.
It could be, but it isn't clear to me how someone in a ticket office would know that a seat will not be found on the train.Could it be sold and endorsed?
It could be, but it isn't clear to me how someone in a ticket office would know that a seat will not be found on the train.
I appreciate that but, from experience, it doesn't always mean that they are. On the other hand it does nothing to guarantee availability of seats in first class either - that may also be full, whether it has been declassified or not. Endorsing the ticket does not guarantee a seat.Trains can be announced as "full and standing" on PIS displays and in announcements; and that was the phrase used by the poster.
Not always.A train advertised as full and standing will probably be declassified and first will be full and standing too.
Could it be sold and endorsed?
It could be, but it isn't clear to me how someone in a ticket office would know that a seat will not be found on the train.
Yes and they wouldn't until the Priv card was presented.Are any staff entitled to first class PRIV, such as Management? If so, how would the powers that be know that the OP sold the wrong ticket.
Not always.
If he's on a priv discounted ticket he should not be taking a seat if passengers are standing.
Not correct. If using free travel facilities then that is the case unless your card is marked retired.
If however you pay for a discounted ticket then you're entitled to take a seat.
RST said:3. The use of the words "rail staff travel facilities" and "rail staff travel facility" refers in each case to any card, pass, coupon, season ticket document, voucher, letter or other document that provides free or reduced rate travel for the primary cardholder and their eligible family members.
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16. When travelling using rail staff travel facilities, priority should be given to public fare paying passengers. Whenever possible, cardholders should travel on lightly loaded trains. If a train is crowded, cardholders should allow public fare paying passengers to take seats. If eligible for and travelling in 1st Class on former Inter-City services, cardholders may be asked by on board staff to vacate their seat for a public fare paying passenger and they are expected to do so. However, if the cardholder is a retired employee or widow(er) (or their eligible family members), then they should not be asked to surrender their seat in these circumstances.