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Post-storm ticket acceptance and split tickets

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swaldman

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I was booked to travel yesterday from London to Hull. Thanks to split ticketing I had an LNER advance to Doncaster and a Northern advance to Hull. Due to the storm yesterday advice from LNER was not to travel, and that yesterday's tickets would be valid today.

So far so good, and I'm on board an LNER train now. But, what about the Northern leg? Two questions:

1. Does anybody happen to know whether Northern are accepting tickets from yesterday today? I didn't think to look on their website yesterday, when it might have said (it doesn't now).
2. Assuming not, do I have any rights here since LNER advised me to delay my journey, or do I need to buy a new ticket for Doncaster -> Hull?

Thanks.
 
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kiancross

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swaldman said:
Does anybody happen to know whether Northern are accepting tickets from yesterday today? I didn't think to look on their website yesterday, when it might have said (it doesn't now).
Click to expand...

I asked Northern on Twitter yesterday afternoon and they told me advanced tickets for Sunday would be accepted on Monday (today) due to the storm.
 
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swaldman

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kiancross said:
I asked Northern on Twitter yesterday afternoon and they told me advanced tickets for Sunday would be accepted on Monday due to the storm.
Click to expand...

Thank you - that answers the urgent question 1!

I'd still be interested in answers to 2 out of curiosity.
 
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gray1404

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I believe it has been established that Northern are accepting ticketing tickets dated yesterday, for travel today. The only thing I would add is that you should claim delay repay for your journey. As you have been delayed by more then an hour you are entitled to compensation to 100% of the value of both your Advance tickets.

But in terms of your other questions
If your booked LNER train yesterday was cancelled then you would be entitled to take the next available trains to complete your journey and that would include any connections (thus including your Northern leg using your original ticket)
You would also be entitled to a refund to your Northern ticket if your LNER train was delayed/cancelled and you choose not to travel.
 
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swaldman

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gray1404 said:
I believe it has been established that Northern are accepting ticketing tickets dated yesterday, for travel today. The only thing I would add is that you should claim delay repay for your journey. As you have been delayed by more then an hour you are entitled to compensation to 100% of the value of both your Advance tickets.
Click to expand...

That's a good point, which I had forgotten about - thanks.
(and for the record, I've now completed my journey and the Northern guard had no problem at all with my ticket for the previous day)

gray1404 said:
But in terms of your other questions
If your booked LNER train yesterday was cancelled then you would be entitled to take the next available trains to complete your journey and that would include any connections (thus including your Northern leg using your original ticket)
You would also be entitled to a refund to your Northern ticket if your LNER train was delayed/cancelled and you choose not to travel.
Click to expand...

So the reason I thought this might be interesting is that it isn't quite the usual "split ticket and the first train is delayed/cancelled" question. In this case the "next available train" would have been yesterday. LNER was asking people not to travel, and saying that they would accept tickets the following day, but they were running some trains (to a heavily reduced, and very slow, timetable).
Is shifting my journey by a day at the request of the first TOC, but not actually taking the next available train, still the same in terms of the rules?
 
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gray1404

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As you were acting on advice or instructions of the train company then you are still covered by and protected by the rules.
 
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yorkie

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Contract and consumer laws are on your side

It made no difference that you had two tickets for the journey rather than just one.
 
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robbeech

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When you claim, make sure to include both tickets, you might find it better to email them and include this. Be clear and concise and make sure you state your full journey. I'd be interested to know how LNER handle this in terms of delay repay. I assume they'll go against the law and try to only pay for the LNER ticket and fob you off about the other but i do hope i'm pleasantly surprised.
 
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I'm not sure if this could be done. Could the OP ask LNER for the cost of the ticket (LNER part only) and then ask that LNER ask Northern for the complimentary travel pass (that I think only Northern offer).
 
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gray1404

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HSP 2 said:
I'm not sure if this could be done. Could the OP ask LNER for the cost of the ticket (LNER part only) and then ask that LNER ask Northern for the complimentary travel pass (that I think only Northern offer).
Click to expand...

The answer to this is no. That is because delay repay works on the principle that you claim from the operator concerned when things started to go wrong. As such, the OP can only claim what is on offer from LNER's delay repay scheme (LNER do not offer free travel passes as a delay repay payment for either their or Northern's services).
 
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yorkie

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HSP 2 said:
I'm not sure if this could be done.
Click to expand...
What do you mean? Appropriate advice has already been given.
HSP 2 said:
Could the OP ask LNER for the cost of the ticket (LNER part only) and then ask that LNER ask Northern for the complimentary travel pass (that I think only Northern offer).
Click to expand...
The Delay Repay claim goes to LNER and is for the whole journey.

With respect, please don't post in a thread containing a request for advice if you don't understand the concepts involved
 
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swaldman

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robbeech said:
When you claim, make sure to include both tickets, you might find it better to email them and include this. Be clear and concise and make sure you state your full journey. I'd be interested to know how LNER handle this in terms of delay repay. I assume they'll go against the law and try to only pay for the LNER ticket and fob you off about the other but i do hope i'm pleasantly surprised.
Click to expand...

Initially, I broke LNER's system by reporting such a long delay. I got an automated email that said "We acknowledge that your journey was delayed by 1050 minutes. As 1050 minutes is less than 30 minutes, you are not entitled to compensation".
That made me laugh.
I replied to that pointing out that it was clearly wrong, and within two days and without fuss they paid for both legs of the journey. I was quite impressed.
 
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robbeech

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Yes. LNER rejected a large number of delays of over 1000 minutes claiming they were less than 30 minutes delayed. They obviously pay out straight away without question once people contact them but many people will have given up and not bothered so a small bonus for the operator here.
 
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