But it is true (is it not) that he had just had a large pay rise, in acknowledgement of his achievements?
46 grand pay cut on basic salary from 2018 to 2019 according to figures published. Still getting too much mind you.
But it is true (is it not) that he had just had a large pay rise, in acknowledgement of his achievements?
Transpennine Express 'sorry' for Lockerbie station performance
A train firm has apologised for its service at a south of Scotland station after a string of delays and cancellations.
Transpennine Express was represented at a meeting in Lockerbie to discuss the issues behind the problems.
Customer experience director Catherine O'Brien said she was attending in order to say "sorry" to passengers.
She also insisted there was a plan in place which should see performance improve in the weeks to come.
The Lockerbie station liaison group, organised by transport body SWestrans, had not met since 2014 but recent problems prompted it to reconvene on Thursday.
It followed a failed attempt to hold a "meet the manager" session earlier in the week.
Ms O'Brien said there were a range of issues to blame for what customers described as "constant cancellations and delays".
"It's a mixture of things," she said.
"It's infrastructure, it's weather, it's trains that haven't performed well but it's also that we've got our own challenges around crewing some of the services."
She said she wanted to explain the challenges faced and what was being done about them.
'Game changers'
"I'm really here to say sorry because that's one of the big things that I'm desperate to do but also bring some assurance that we've got a plan that's going to see this performance improved," she said.
Part of the problem has been training drivers for a new fleet of trains.
"We've got 80% of the three depots that are involved now trained," said Ms O'Brien.
She said once that was complete they could "stabilise performance" and get the new trains on track.
"They are game changers for customers but we recognise we've got to get the base performance right and restore confidence," she said.
South of Scotland Labour MSP Colin Smyth said people were still asking when they would see improvement at the "worst performing rail service in the whole of the UK".
"Tonight what we got at the public meeting was lots of talk from Transpennine Express but we got very few answers," he said.
"We got very little commitment to actually delivering those improvements that people are desperate to hear."
Dumfriesshire, Clydesdale and Tweeddale Conservative MP David Mundell said the meeting had been "very constructive" in allowing customers to spell out their complaints.
"Transpennine are really under the cosh to improve those services," he said.
"We want another meeting in a relatively short time scale to show how they have actually improved from just now."
They're not happy in Lockerbie. And who can blame them.
And to make matters worse, the group's earlier attempt to meet someone from Transpennine had to be postponed because their train was cancelled...
https://www.bbc.co.uk/news/uk-scotland-south-scotland-51767756
Maybe so, but the population of Dumfriesshire won't be interested in which part of the railway failed to deliver.The groups earlier attempt was postponed because the wiring went down on the WCML...
Cheer up, arguably it used to be worse. In BR days the Euston trains often whizzed by because they forgot to stop. Now they don't stop in line with the timetable.One of the treats special to Lockerbie as we wait for bus or taxi for TPE cancellations is the opportunity to see Avanti whizzing by at speed.
Cheer up, arguably it used to be worse. In BR days the Euston trains often whizzed by because they forgot to stop. Now they don't stop in line with the timetable.
Maybe so, but the population of Dumfriesshire won't be interested in which part of the railway failed to deliver.
It's most unlikely that they'd cancel due to staff shortages when a manager was on board to meet an angry user group. That would be too funny.
Of course sometimes infrastructure is why TPE's trains don't turn up. But when you add infrastructure to all the self inflicted reasons why they don't turn up then you can see why the station's users are at the end of their tether. And why it's worth a rolling of the eyes at the postponement of the meeting.
First TPE have made a hash of getting the new stock in and its surprising First Group didnt bring in staff from GWR who made a good job of getting the IEPs into use along with 387's, the Castle conversions and the move of turbos down West have all gone pretty well.
I love it when the managers of failing organisations blame the weather, Brexit, their suppliers, outside agencies, the government, trades unions - everyone but themselves. They never say "It's our fault. We're totally incompetent."
One of the Labour candidates who lost his "safe" Northern seat in December was asked whom he blamed for his failure. His reply: "The voters"!
Their dodgy late output hasn't been too good for Caledonian Sleeper either.It’s blatantly obvious that CAF not delivering a good enough product on time has left TPE (and Northern) in a pickle.
Yes I’m sure that’s a factor , alongside perhaps a slightly misguided belief by management that their ability to simply poach other TOCs drivers with superior T&Cs & stay well clear of any tricky & lengthy DCO disputes, would be sufficient to ensure almost everything else went smoothly.It’s blatantly obvious that CAF not delivering a good enough product on time .
But TPe, Serco, Northern all chose CAF who I seem remember had an empty factory at the time. So like horses if you backed the wrong one it's only yourself to blame if its a loser.It’s blatantly obvious that CAF not delivering a good enough product on time has left TPE (and Northern) in a pickle.
But TPe, Serco, Northern all chose CAF who I seem remember had an empty factory at the time. So like horses if you backed the wrong one it's only yourself to blame if its a loser.
K
Rail Partnership North have a committee meeting next week and the Jan/Feb performance report is here
The performance figures are poor as expected although the significant deterioration in Feb is due to weather. Nevertheless it states that TPE were still cancelling 28 trains a day in Feb from there own issues although whether this includes preplanned cancellations isnt made clear.
First TPE have made a hash of getting the new stock in and its surprising First Group didnt bring in staff from GWR who made a good job of getting the IEPs into use along with 387's, the Castle conversions and the move of turbos down West have all gone pretty well.
The MD leaving and pursuing other opportunities is code for your no longer required here is your contractual entitlement to having your employment terminated which are always written into exec contracts.
This isn’t gambling, this is business. When I enter into a contract with a supplier, I expect that product to be delivered on time. If not there will be financial penalties for the supplier, which I suspect CAF will be burdening currently. Deflect on the TOCs all you want, for me when they enter into a contract with a supplier, the supplier must deliver.
And what should happen to suppliers who cancel almost 10% of their services due to their own causation?
He will have been paid off handsomely on rather more generous terms than delay repayThen the MD gets pushed... which has already happened.
Their PIS was showing a 15-minute threshold this evening while at the same time the PA was announcing 30 minutes! Par for the course, I'm afraid, although I did actually see one 6-car DMU leave Leeds westbound in the rush-hour, a first for me!He will have been paid off handsomely on rather more generous terms than delay repay
I’ve heard that CAF have pretty much paid out to the contractual cap of their delay penalties, so any further delays don’t really cost them much, except in lost industry confidence (which is still a big loss).This isn’t gambling, this is business. When I enter into a contract with a supplier, I expect that product to be delivered on time. If not there will be financial penalties for the supplier, which I suspect CAF will be burdening currently. Deflect on the TOCs all you want, for me when they enter into a contract with a supplier, the supplier must deliver.