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Split tickets and refunds

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mawallace

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I know that it's obvious but..

I purchased four tickets for my journey - course I was going on was cancelled due the virus.

Of course, refund is £1.50 minimal after the £10 per ticket admin charge - total £40! So I won't bother.

If I had gone full price then my refund would have been £50 approx.

Proves that you can't win all the time
 
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Merseysider

Merseysider

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If you booked with CrossCountry or Transpennine Express you can change Advance tickets for free.

If you booked with Trainsplit I believe you will only be charged one admin fee, regardless of the amount of tickets.

If you didn’t book with any of these companies, it may be worth considering doing so in the future.
 
Haywain

Haywain

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If booked through LNER, fee free refunds are being offered on a temporary basis due to the Covid19 situation.
 
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yorkie

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mawallace said:
I know that it's obvious but..

I purchased four tickets for my journey - course I was going on was cancelled due the virus.

Of course, refund is £1.50 minimal after the £10 per ticket admin charge - total £40! So I won't bother.

If I had gone full price then my refund would have been £50 approx.

Proves that you can't win all the time
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A good retailer will charge no more than one £10 fee for the entire booking.

Which retailer is charging per ticket? Have you double checked with them that this isn't a mistake?

Also I don't understand the references to £40 + £1.50 compared to £50, is there a typo? What are the actual sums involved?
 
Paul Kelly

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yorkie said:
They are not allowed to; my understanding is that all retailers are now required to charge £10 admin fees.
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How can that be enforced? I can see how it might work with a government-owned TOC like LNER: privately-owned TOCs could complain of unfair government subsidy and the DfT might tell them to stop out of fear of legal action. But if it's a privately-owned TOC offering fee-free advance refunds, isn't that just a commercial decision for them to make?

Edit: if the fares are set by them, I mean.
 
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Panceltic

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I'm currently able to get a fee-free refund in my TfW account on all tickets I've bought through them, including advance and standard off-peak returns for destinations not served by them.
 
Baxenden Bank

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Is there some confusion? A number of TOCS seem to be waiving the £10 fee for refunds on Anytime and Off-Peak, and waiving the £10 fee for changes (but not refunding) Advances. Is it not the complete refund against Advance tickets, fee-free, by LNER which has been stopped?

I have a complicated set of split tickets bought through TPE. All on one booking ref, all one intended journey (especially if there had been a delay repay claim). I refunded the Anytime Single, fee-free, but on-line it has blocked all of the accompanying Advance Singles as 'being refunded' so I cannot change them to alternative dates. Wonder how they'll sort that one out.
 
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Indigo2 said:
How can that be enforced? I can see how it might work with a government-owned TOC like LNER: privately-owned TOCs could complain of unfair government subsidy and the DfT might tell them to stop out of fear of legal action. But if it's a privately-owned TOC offering fee-free advance refunds, isn't that just a commercial decision for them to make?

Edit: if the fares are set by them, I mean.
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Well, that's a good question!

I've heard some further changes are afoot; clearly a lot of 'interesting' and 'robust' conversations are happening at a high level on these matters.
 
Baxenden Bank

Baxenden Bank

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yorkie said:
Well, that's a good question!

I've heard some further changes are afoot; clearly a lot of conversations are happening at a high level on these matters.
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Once an emergency timetable comes in, all but the simplest tickets will end up being refundable (due to missed connections or delays) on the 'I decided not to make my journey as it was cancelled/delayed' condition. Unless they change the NRCoT to not offer a refund in those circumstances. But the conditions in place at time of purchase would apply of course.
 
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yorkie

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Baxenden Bank said:
Once an emergency timetable comes in, all but the simplest tickets will end up being refundable (due to missed connections or delays) on the 'I decided not to make my journey as it was cancelled/delayed' condition. Unless they change the NRCoT to not offer a refund in those circumstances. But the conditions in place at time of purchase would apply of course.
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Yes, unless the train(s) booked is/are running in any amended timetable, a refund would absolutely be available. The T&Cs cannot be changed retrospectively.
Bletchleyite said:
I wonder could we see a suspension of Delay Repay, which could free up the money to pay these refunds?
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That's a thread for the Speculative Ideas section please, not this thread :)
 
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